Pella Corporation

Gerardo M 

on BBB

2 years ago

If you read nothing else, please remember the name ******************* at Pella Windows. This is the person you want to work with if you are in the *** and you need window replacements and related contracting work done. ****Getting work or repairs done on your home is always a massive undertaking. The reality is mistakes are going to happen that are outside of everyones control. Whats important to me is whether the company I am working with did everything to make the experience as perfect for me as a customer, even when thin... read more

Aline P 

on BBB

2 years ago

Pella Windows and doors is the worst company that doesnt care about their customers needs or at least that is my experience with them. They dont have any knowledge about who does what. I contacted them for some repairs on my windows at my building and after collecting the service fees of $175. They never fallowed up with me for my windows replacement. Every time I call I get sent to a new person who doesnt know nothing about my account. I will not be contacting them for any of their services nor recommended the company. 

Keri L 

on BBB

2 years ago

We put Pella window in our **** farmhouse. We thought we had made a wise choice. Unfortunately the Proline series we bought have upper sashes that rot away. Last April they quit making replacements and did not let their customers know. The whole window has to be replaced. Dirty way to do business! I wouldn't trust them if this is the way they run their business! 

Stacy A 

on BBB

2 years ago

I WOULD NOT recommend buying from Pella. Worst customer service and company that I have ever dealt with. I bought $43K in windows and a patio door. My fiberglass double hung windows have excessive air flow issues and some of the windows make whistling sounds that keep me up at night. It's been 9 months now since they were installed and Pella to date refuses to replace the double hung windows. They also now have cut off any verbal communications and said all communications have to be in writing due to legal concerns. 

Nancy R 

on BBB

2 years ago

Worse customer service from this company! Very expensive windows that we had done in January 2023. We had a huge thunderstorm and came home to discover that it was raining in our house last Thursday. We have reached out to Pella and have not heard a word since. Don’t buy any Pella products for your house unless you like rain flowing inside your house. Next step contacting the BBB to file a complaint 

Jason S 

on BBB

2 years ago

I am reviewing Pella Windows & Doors of CT and NY. My order took over 1 year and 5 months to complete, with a comedy of errors along the way. Mistake on window counts on the original order, resulting in an approximate $10,000 increase to the order cost. There were extensive delays for the windows to be shipped (not the Pella installer's fault). Installer did not call before arrival for the delivery of the windows (as promised). Installer ignored my instructions for the window staging location in my garage (could have been av... read more

Jessie K 

on BBB

2 years ago

My expensive Pella back door was installed yesterday with a faulty lock. The lock initially appeared to work, but after a couple of uses it no longer functioned. The installation was completed at 3 PM on July 21, 2023 and I realized the lock didn’t work at 6:30 PM July 21, 2023. I contacted Pella immediately because I live in an urban area, I’m a single woman, and I was left with a door that wouldn’t lock! I expected a prompt, professional response to my emergency situation, yet I did not get help. They told me that service ... read more

Sara R 

on BBB

2 years ago

I have been dealing with installation issues with Pella for OVER a year. $30,000 worth of windows and doors. Installers used blades to remove adhesive from my metal window frames outside. Damage and missing parts, a bathroom exterior door won’t close properly, coming apart. My $5000 front door came broken 2 times. Month went by and I quote” we dropped the ball” and forgot to order a new sidelight, is what manager told me. Still missing parts on windows. Calls and calls later , months and months go by waiting in service depar... read more

David D 

on BBB

2 years ago

I have a Pella sliding screen door and the trolley system for the door to slide needs to be replaced. Talked to Pella support and have been told the parts have been discontinued. I am now left with a door that does not function properly and Pella doesn’t have a solution and doesn’t seem to care that customers are left without any solution. It seems that Pella needs to be held accountable to their customers.