Pella Corporation

Stacy A 

on BBB

2 years ago

I WOULD NOT recommend buying from Pella. Worst customer service and company that I have ever dealt with. I bought $43K in windows and a patio door. My fiberglass double hung windows have excessive air flow issues and some of the windows make whistling sounds that keep me up at night. It's been 9 months now since they were installed and Pella to date refuses to replace the double hung windows. They also now have cut off any verbal communications and said all communications have to be in writing due to legal concerns. 

Nancy R 

on BBB

2 years ago

Worse customer service from this company! Very expensive windows that we had done in January 2023. We had a huge thunderstorm and came home to discover that it was raining in our house last Thursday. We have reached out to Pella and have not heard a word since. Don’t buy any Pella products for your house unless you like rain flowing inside your house. Next step contacting the BBB to file a complaint 

Jason S 

on BBB

2 years ago

I am reviewing Pella Windows & Doors of CT and NY. My order took over 1 year and 5 months to complete, with a comedy of errors along the way. Mistake on window counts on the original order, resulting in an approximate $10,000 increase to the order cost. There were extensive delays for the windows to be shipped (not the Pella installer's fault). Installer did not call before arrival for the delivery of the windows (as promised). Installer ignored my instructions for the window staging location in my garage (could have been av... read more

Jessie K 

on BBB

2 years ago

My expensive Pella back door was installed yesterday with a faulty lock. The lock initially appeared to work, but after a couple of uses it no longer functioned. The installation was completed at 3 PM on July 21, 2023 and I realized the lock didn’t work at 6:30 PM July 21, 2023. I contacted Pella immediately because I live in an urban area, I’m a single woman, and I was left with a door that wouldn’t lock! I expected a prompt, professional response to my emergency situation, yet I did not get help. They told me that service ... read more

Sara R 

on BBB

2 years ago

I have been dealing with installation issues with Pella for OVER a year. $30,000 worth of windows and doors. Installers used blades to remove adhesive from my metal window frames outside. Damage and missing parts, a bathroom exterior door won’t close properly, coming apart. My $5000 front door came broken 2 times. Month went by and I quote” we dropped the ball” and forgot to order a new sidelight, is what manager told me. Still missing parts on windows. Calls and calls later , months and months go by waiting in service depar... read more

David D 

on BBB

2 years ago

I have a Pella sliding screen door and the trolley system for the door to slide needs to be replaced. Talked to Pella support and have been told the parts have been discontinued. I am now left with a door that does not function properly and Pella doesn’t have a solution and doesn’t seem to care that customers are left without any solution. It seems that Pella needs to be held accountable to their customers. 

David G 

on BBB

2 years ago

I had about 50 Pella windows installed as part of a renovation of my house 9 years ago. I recently opened one of the windows for the first time and discovered that the window would not close completely or lock due to misalignment of the locking mechanism. It is clearly either and installation error or a window defect, the end result being that once the window is opened, you cannot close it unless you push from the outside. I contacted Pella customer service who referred me to an out of town service provider. After about 6 we... read more

Cathy C 

on BBB

2 years ago

Horrible warranty Waited over a week for replacement parts all whilst living in the city with a door that didn’t lock. You think they’d overnight the part but they refused. Once parts arrived i paid my handy man several hours pay only to figure out they sent wrong part should’ve just bought Schlage would have saved lots of money time and headache. Instead in a panic to have a locking exterior door I was forced to pay pella $200 for technician to bring new locking mechanism. I expected better quality from pella. 

Blaine C 

on BBB

2 years ago

I purchased three doors to be installed by Pella window and doors. Pella was more expensive than the other companies we received quotes from to have 3 doors installed. I thought I was getting quality service because of Pella's reputation. When Pella arrived to install the doors they had us inspect the doors outside. The French door that was delivered opened into the house. The contract clearly stated that we wanted the doors to open outward. We knew the work was going to be loud and disrupting to us and our pets. What we did... read more