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Pella Corporation
- Retail
- Pella, IA
About this business
This company offers the manufacturer & distributor of windows and doors.
Location details
102 Main St, Pella, IA, 50219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had an outstanding experience with Pella Windows DFW, thanks to *************************, our Replacement Sales Consultant. ***** did a phenomenal job educating us on the quality, longevity, and logistics of installing the windows. He was always timely and maintained strong communication throughout the entire process.***** guided us every step of the way, even after the installation was complete. On installation day, he visited to ensure everything went smoothly and checked in on us, demonstrating his dedication to excel... read more
We had a scheduled appointment for July 25th and July 26th! We rearranged our whole house. This morning I called to find out what time they would be here, I was told between 8am-10am. No one showed, so I called again! Then the woman I spoke to knew I was upset because they changed our installation date. Instead of listening or assisting, she put my call back into a que so she did not have to deal with me. I did not cuss or call her names, nothing to be treated so rudely.Our appointment was changed to August 8th and 9th. We r... read more
I ordered Pella doors and windows through ******. They were custom made and supposed to arrive today. After waiting all day for the delivery and they didn't arrive, I was told that they would come in tomorrow, June 22. Although upset that I waited all day for my door delivery, I figured another day wasn't going to hurt. The ****** customer service person called me back an hour later to inform me that he had made a mistake and that the door wasn't set to arrive until JULY 22 another month later than when they were promised. *... read more
Don't bother with this c*** company. Their warranties are garbage. They tell you things are covered, then proceed to charge you $100s to have someone come out to take care of any warranty issues. Don't even bother if something breaks outside of the warranty. I had a blind break in a sliding door and they want to charge $700+ for a single blind!!!!!! They might as well ask for your first born child as well. I have three Pella doors currently, their products will never be in another property of mine again.
Over emails and texts were sent to me regarding an appointment that was never scheduled. I then received an additional email and text to inform me that I missed an appointment that was never scheduled to begin with. Following that I had yet another representative try to scam me into setting up yet another appointment stating that the last representative had left the company. This is unprofessional behavior at the highest level. I have never even contacted them in the past nor want anything to do with them. I will continue my... read more
French Doors I received were great. Buyer beware, if Pella branded door handles do not work at some point (it will happen), you'll need to wait 3-months to schedule a person just to visit and find out what's wrong, You cannot call a 3rd person *************** as they do not service pella according to customer service. They stated this happens all the time in ** with wait times with other locations booking for August. With this kind of service demand, hire more poeple, i was willing to pay for someone to come this week is mor... read more
Pella is back on top with their quality and service!Very thoughtful company and quality with their products and follow up with their staff.
I purchased a storm door from Pella, through Lowes, and was disappointed from the time of installation. The rollup screen and sliding glass feature was "sticking" from the onset. I called Lowes and the install company, but was given the run around. Ultimately it became worse and worse. It was sticking more firmly and I was concerned something might break. I could get no results from either Lowes or their install subcontractor. I turned to Pella doors. The person I spoke to listened to the symptoms I gave them and sent me the... read more
I will never put Pella windows in my house again!!! I built a home 20 years ago and put all Pella windows in.I have one window that the rolldown screen will not lock in place. I called for a service and they said it would be $225 just to come out , and they cannot guarantee they will have a part to fix it and I would still have to pay the 225. because all these windows have been discontinued and they are no longer making parts for these windows. for probably a $20 part, he advised me to replace the whole window. 1 star ratin... read more
Frequently asked questions about Pella Corporation
How is Pella Corporation rated?
Pella Corporation has a 2.6 star rating with 332 reviews.
When is Pella Corporation open?
Pella Corporation is closed now. It will open on Monday at 7:00 a.m.
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