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Pella Corporation
- Retail
- Pella, IA
About this business
Location details
102 Main St, Pella, IA, 50219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had about 50 Pella windows installed as part of a renovation of my house 9 years ago. I recently opened one of the windows for the first time and discovered that the window would not close completely or lock due to misalignment of the locking mechanism. It is clearly either and installation error or a window defect, the end result being that once the window is opened, you cannot close it unless you push from the outside. I contacted Pella customer service who referred me to an out of town service provider. After about 6 we... read more
Horrible warranty Waited over a week for replacement parts all whilst living in the city with a door that didn’t lock. You think they’d overnight the part but they refused. Once parts arrived i paid my handy man several hours pay only to figure out they sent wrong part should’ve just bought Schlage would have saved lots of money time and headache. Instead in a panic to have a locking exterior door I was forced to pay pella $200 for technician to bring new locking mechanism. I expected better quality from pella.
I purchased three doors to be installed by Pella window and doors. Pella was more expensive than the other companies we received quotes from to have 3 doors installed. I thought I was getting quality service because of Pella's reputation. When Pella arrived to install the doors they had us inspect the doors outside. The French door that was delivered opened into the house. The contract clearly stated that we wanted the doors to open outward. We knew the work was going to be loud and disrupting to us and our pets. What we did... read more
They take offense when you are truthful with them on how you feel about their lack of warranty to match better with their shockingly high prices. They share their judgements of you amongst themselves, taint you to their regional manager who then dominates the conversation with false accusations, faulting you and deciding for you that because you dared speak your disappointments in their warranty, he decides you don’t warrant a bid now. The arrogance and attitude is shocking. Besides the accusations and fault finding. I hope ... read more
I ordered sunroom doors from Pella to replace ones that window world installed. The ones that window world installed did not meet code and they were unwilling to fix it. I thought by using Pella I was using a higher end company and could expect good results. I have waited 4 months for The doors to come in, which I understand is not unusual. Now, they have rescheduled three times. The first time because they overscheduled. The second time because the installers came out and felt that the measurements were wrong and the doors ... read more
Terrible customer service, seems like no one in the firm cares about their customers, work been done on time and properly. Appointments get canceled by staff with no reason based only on decision made by employees
Pella sub-contracted installation to Window Professor. This fact was not communicated to us. Pella and Window Professor took zero responsibility for the terrible installation and lack of appropriate remediation. The installers and Pella didn't represent or finish the installation with care and professionalism. Use caution when considering this company.
Very disappointed with how the project team handled my windows. Multiple appointments set and multiple times they did not confirm or show up. Very little correspondence or transparent communication when setting appointments. Took off multiple days of work which cost me vacations days away from my 4 year daughter. I do not recommend them one bit. Avoid Pella at all cost if you don't want to waste time and money. They did not make it right
In October of 2015, we bought $23,000 worth of Pella window encasements and front entry door with sidelights when we refinished our front porch. Within a year, after the first winter season, we noticed that the bottom corner-edge of the door was rotting out, the weather strip on the bottom of the door was coming apart falling off. When we moved the floor mat in the entryway, we realized that the water had been coming through the broken door seal and completely rotted out our new wood floor, with black and grey mold growing. ... read more
Frequently asked questions about Pella Corporation
How is Pella Corporation rated?
Pella Corporation has a 2.6 star rating with 364 reviews.
When is Pella Corporation open?
Pella Corporation is open now. It will close at 5:00 p.m.
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