Pella Corporation

Robert H 

on BBB

2 years ago

We bought a sliding door from Pella Knoxville, waited a long time for delivery (we were told it would take a while, so that was not the problem). The installers put the door in, then said a blind was broken & the screen didn't fit, they couldn't do anything but request service, but to get service we had to pay the balance due. We paid, then heard nothing. I called to see if we could set up a service date, no one called back. There seems to be no customer service dept. or person & the service coordinator works from home & did... read more

Jason S 

on BBB

2 years ago

Pella is the worst. We ordered them last June!!! The doors arrived at the warehouse in October. The half assed installation is a joke. Started the end of November. Continued in December. They then demanded full payment without completion. They promised to be here January 31. They still haven’t come. They aren’t wind or waterproof! So we have a brand new home being ruined by pella. Since posting my reviews online I have received canned responses with empty promises of contact and corrective action. All part of the pella lie. 

Lauren V 

on BBB

2 years ago

We dealt with a distributor of Pella doors and the corporate office. These doors are incredibly expensive so you'd think customer service would be excellent. You'd be wrong to make that assumption. We call because our lock was faulty. Since it's a security issue we asked that they expedite the part so we can be safe in our own home. They would not help with that but in addition wanted $850 to buy the part and would not allow for a refund if the part took more than 4 weeks to receive. They could not give me a delivery date. N... read more

C M.yers 

on BBB

2 years ago

Purchased 4 Pella vinyl windows from Lowes in FL late 2020 did not receive for several weeks due to Covid (everyone loves to blame. Installation crew was considerate and did thew job adequately, we have a cinder block house and the old windows were, old . Thought new windows with impact resistance would be the right thing. So finally had a heavy rain and the water started backing up into the house! around the edges of the widow onto the drywall and under the flooring on all 4 windows!!! Frantic my wife and I are mopping up w... read more

Conrad C 

on BBB

2 years ago

So much for the Pella window guarantee! We purchased five Pella double pane windows, made and guaranteed by Pella, from a Lowes store during the summer of 2021. Come wintertime in Northern Maine, it gets cold and windy. Two windows on the prevailing wild side leaked so bad that we had to duct tape them shut to keep the heat in and the cold and wind out. We started calling Pella customer service. We called the 800 number; we called the 1000 number. Nobody would answer the phone, but we did get to leave messages, of course no ... read more

Zacharia M. 

on BBB

2 years ago

Now I know why the rating is 1.33, I wish I looked at this before, no amount of calls or requests get looked at by Pella. I spent $75,000.00 on Pella windows in May 2022, I am still waiting for the full order. Calls and emails to Pella goes unanswered and you can never talk to decision makers, you can only speak to CST people who has no idea what's going on except read the comments on your file. This is why Chinese companies take over, if this how America is looking to compete, God bless us. There is a reason all new homes i... read more

MaryAnn M 

on BBB

2 years ago

The never-ending nightmare with Pella is going to bury both myself and my husband. The customer service is absolutely horrendous. Because of them and their lies, delays, unresponsiveness, terrible mistakes made (such as damaging the windows during install, breaking the glass of one and bowing and hammering the frames, telling me a window was "missing" and pretending to search for it when the Bill of Lading said "backordered," as it was never fabricated), waiting over a year for all my products, delaying my new home build so ... read more

Charles K 

on BBB

2 years ago

I told Pella Windows and Doors that I’d tell everyone that would listen if they denied my claim again. I bought a brand new Pella door from Lowe’s and it has an OBVIOUS manufacturer defect. They installed the glass backward. The brown pane in the window is supposed to face out and the white is to face in. They want $691 to fix it! They said it’s outside of the two-year warranty because I’ve had it sitting in storage after I bought it waiting to need it during my cabin build. It hasn’t even had the final inspection yet. Their... read more

Cynthia A 

on BBB

2 years ago

I would not even give them 1 star but beware they subcontract out and the workmanship is shoddy at best. The two guys that came out a few years ago used saws to cut out my existing windows. With our most recent blizzard things came to light. I discovered the caulking was separating from the windows letting cold air blow in. Frost was coming in the track where the windows sit and slide back and forth but wind was also coming in at bottom and corners. I had another company come out and there should have been caulking outside a... read more