Pella Corporation

Lorrie E 

on BBB

3 years ago

I would give zero stars if I could. Called Pella in mid-October to replace an external door with a sidelight. Salesman quoted an 8-10 week time to install. Measured Nov 5, 2020, so expected new door by mid-January. No communication from Pella. Finally received an email in Feb stating my install date was Feb. 25. Pella cancelled two days before the install because the door wasn't in the warehouse and now wasn't expected until the end of March. Seriously, they can't track their manufacturing process?! I emailed on the expected... read more

kathy r 

on BBB

3 years ago

About 25 years ago we bought Pella windows for our home. Within the past few years a few windows have failed but even quality windows can develop issues. The repairman Michael is superb. This complaint is for the lack of customer service in COLUMBIA, SC as well as the Pella Iowa customer service number not routing to Pella Iowa. After spending 2 days chasing Jasmine in Columbia, SC (who does not answer the line nor return calls) I tried to call Pella Iowa customer service only to be routed back to Columbia. I am told the sal... read more

Kris P 

on BBB

3 years ago

I also have had bad experiences with the company. It has been over five months now since I first ordered my windows and still the screens haven't been successfully installed. Just this afternoon, at this late date, a technician came to complete the work and discovered that four of the seven screens I'd ordered are either the wrong color or defective. I have also experienced scheduling problems: no one showed up for my previous appointment, for which I had received an email confirmation (I was told an error had been mae in th... read more

wilsonesck@hotmail.com 

on BBB

4 years ago

Horrible help expensive sliding glass door with blinds outside glass shattered more expensive to get the one panel than to buy a whole new door. Door missing latch when bought the first door had to buy one the also had no latch had to use the older one. Door only a year old said they were comming out and never did both times. 

KH L 

on BBB

4 years ago

Had the worst experience dealing with Pella customer service. I purchased numerous Pella doors, windows, screen doors from Lowes for an addition 10 months ago. The reason for my purchasing Pella products was because the web pages of each product stated "Thermastar by Pella® products are backed by a limited lifetime warranty that is one of the best warranties in the business." I was having problems with one of the screen doors so I called Pella customer support to get warranty info. Spoke to Ashley... she told me that "unles... read more

Wendell 

on BBB

4 years ago

I have read other reviews, but our experience was vastly different. We asked and received the quote, easily and timely. Our sales rep took plenty of time to explain our options based on what we wanted, with no pressure, and had a solid estimate before he left. We were given ample time to make a decision and once we decided we were able to set a date for the final measurements that met our schedules. The date was set for installation that provided us time to prepare and the date never waivered. They kept in touch and made cer... read more

Erik J 

on BBB

4 years ago

Bought a door from a very nice salesman who promised the moon and delivered a moonpie. Said he would be out to help remove the trim. He wasn't. 12 hours before our scheduled install (literally the night before), we were told our appointment would have to be cancelled because of manufacturing delays. I ripped the trim off my door and have exposed studs... When are we getting a door?! "No clue. We'll call when we have an update." WHAT THE ****** Went to Home Depot to by Tyvek. Salesman promised to come help Tyvek up the house.... read more