Pella Corporation

Nancy R 

on BBB

3 years ago

Never order any doors or windows from this company , they came:, measured wrong , had installers come 6 months after initial order: they put in one window, said the other window was measured wrong , said they would be back same day to install trim on the one window they got right, never came , one and a half years later no second window and now they are threatening collect agency , I had to pay half of the money up front ***** dollars for one window without the trim , took a day off from work and they never came back. Now a ... read more

Toni W 

on BBB

3 years ago

We ordered replacement windows from Pella March 2022. The total was over 22k, and we were told the turn around time was **** weeks. A month later, we got an install date of July 21st, which put it at 16 weeks. We were told they would be here to do the install July 21st and 22nd and possibly a half day on July 23rd. We went with Pella because we thought they had superior customer service. We were counting down the days until the install. I Made daycare reservations for our dog and made sure to clear my work schedule. They con... read more

Ida G 

on BBB

3 years ago

I contacted Pella in early April because of a broken screen door closure. The door was still under warranty and Pella set a date to replace the broken screen door. I was contacted by Pella the day before the installation date to tell me that they no longer make that model and it couldn't be replaced. The workaround Pella suggested was to replace the closing mechanism. After SEVERAL calls to Pella, the replacement parts were sent but they did not include the broken item (retractable chord). When I called Pella they told me th... read more

Travis W 

on BBB

3 years ago

Looks like I should've came here first as well. I ordered windows from Pella last NOVEMBER, 6 months later and I still have no windows and my new home construction is at a literal standstill. I cannot move forward. I purchased through ******* and they've changed delivery date 4-5 times in the last two months... May 5th, then May 10th, they May 12th, now they're telling me May 23 and they cant even guarantee that. I try to contact Pella and their 'Customer Satisfaction Reps' cant answer any questions, so what in the world are... read more

Cameron S 

on BBB

3 years ago

Through at least 3 attempts Pella Windows and Doors has failed to deliver the appropriate windows for my home at the quality and attentions times detail we paid for. After numerous calls and emails on my behalf and empty responses from Pella, I was told that a credit would be considered from Pella Corproate and that managers would personally review and handle my project to make sure that the next install would be the last, but none of this happened. Im fed up and I feel taken advantage of. For this experience, Pella has not ... read more

Alexander M 

on BBB

3 years ago

Pella has failed to deliver windows and doors for eight months after the initial order was placed. Pella has relayed false delivery dates for the order multiple times during that period. Eight months since our order and I still have not been provided with a reliable delivery date for our $18,000 worth of windows and doors. 

Raymond C 

on BBB

3 years ago

Had the windows installed on Super Bowl Day. The installers appeared to be in rush to complete the window projects and did not admit that they damaged three different parts. They were about leaving the house without asking me to check the windows, but I requested one of them to stay until I checked everything, and I found those damages. My concern with the company was their INTERGRITY. My questions, why did they not inspect the windows before installing? Or did they already damage them while installing without letting me kno... read more

Sony A. 

on BBB

3 years ago

If I was able to give pella 0 stars I would. I ordered 2 pella custom patio sliding doors through Lowes in ***** **. I paid 4k for these doors it took 4months to arrive when I was giving an estimate of 2 months. They arrived unassembled, both doors opened from the same side, dirty, short in size and without handles. Im returning these doors don't ever intend to do business with Pella or Lowes in ***** ** ever again. 

Ken B 

on BBB

3 years ago

I ordered 6 windows in January 2021. I was told that they would be installed in April 2021. On the installation day, no one showed during the appointed time range. I called in the morning to ask where everyone was. No one called me back until 4 pm that afternoon after an entire day of not knowing if anyone was going to show up. I was told even though I was on the schedule for install that day, my windows had yet to be manufactured. So someone knew about all this for weeks prior and never heard a word until close of business ... read more