Pella Corporation

Lawrence F 

on BBB

2 years ago

2018 purchased expensive double entry doors. 2020 insulation between the doors came off and was repaired under warranty. 2023 insulation (2" piece of glued on plastic) came off again. Now service warranty expired and they say it will take up to 20 days to get the part, service charge in effect or they will mail it to me for a $10 charge. The door without insulation is junk and the insulation they use is cheap garbage. The idea they would charge me money to mail me the part is outrageous and I highly advise that you avoid Pel... read more

Nick A 

on BBB

2 years ago

As an owner of two construction companies I would recommend another brand of window. After the purchase of close to 1000 Pella windows over several years and installing them in my personal home I would not use them again. The windows seem to be decent quality, however the company will not stand behind their product. I've had a leak issue for quite some time. Long story short, after determining the leak is coming from the window (not installation, flashing or siding issue) I phoned Pella. I was told there is a $195 charge for... read more

Apos P 

on BBB

2 years ago

Actually on the Pella Site "The Pella Promise"Hassle-Free ************* Replacement The Benefits of Working with Pella Simple Process From start to finish, your dedicated expert helps make the window buying process easy and personalized. The Right Product for You Well help you find the right products to meet the unique needs of your home and budget.No Mess, No Guess Installation Day Our certified installers treat your home like it's their own and leave it cleaner than they found it.Pella Care Guarantee Our product and servic... read more

Gerry R 

on BBB

2 years ago

Nope. Just nope. Don't do it. We are taking them to court. They have had 4 months to "remedy" the mistakes that they made and they continue to make more mistakes. Not my problem. I just wanted new windows. 

Santos S 

on BBB

2 years ago

I signed the contract in June and they started the job in September. They damage all the trim. Here it is now November and I have no date set as to when they will repair the damage and install the screen that was included with the purchase order. I keep emailing and calling and I can get the job done nor a date when it will be done 

Douglas L 

on BBB

2 years ago

I spent over $20,000 having Pella install new sliding doors and windows in my family room. I like the look of the doors, but they are very heavy to slide. I wasnt very thrilled that one came with a warped sash and wouldnt lock right after the install. They had to return 3 weeks later to replace it and of course someone had to be there on a work day. At about the same time, I spent another $5,500 having Pella install a new front door on my in-laws house. The salesman who came to take the measurements was very friendly and see... read more

Pa R 

on BBB

2 years ago

The worst experience I had for 12 months of working on my house was Pella. HORRIBLE. I wish I'd looked at these reviews first. They took 6 months to start the job. They then started the job promising that the new windows would match the old windows. THEY DID NOT MATCH. Then one set of workers came and started the job AND LEFT EARLY for a "guys weekend in the *****". It too me two more weeks to get someone to return. And to get someone to return, it took me researching Sherlock ****** style the email configuration of Pella. I... read more

Richard L 

on BBB

2 years ago

I would NOT recommend Pella window and doors. Their customer service is terrible. Talked to the operations manager to file a complaint for service on new windows and asked for someone at a higher level to discuss my issue/issues. ********** Refused to allow a customer a contact to let someone above operations know the issues we have with the service/employees and the windows. Worse company I have ever dealt with. I am sorry I ever contracted with them. 

Marisa M 

on BBB

2 years ago

I just spoke to ****** on the phone. I did not need windows, doors or anything complicated-- i simply needed a PAINT PEN to touch up a tiny blemish on my Pella door. She was short and talked to me like I was 5 years old. "I nEeD tHe SeRial nUmber." Thanks for your help ******! You were great! Rudest customer service person I have ever dealt with-- find a different industry.