Pella Corporation

Janesh P 

on BBB

a year ago

French Doors I received were great. Buyer beware, if Pella branded door handles do not work at some point (it will happen), you'll need to wait 3-months to schedule a person just to visit and find out what's wrong, You cannot call a 3rd person *************** as they do not service pella according to customer service. They stated this happens all the time in ** with wait times with other locations booking for August. With this kind of service demand, hire more poeple, i was willing to pay for someone to come this week is mor... read more

Janet S 

on BBB

a year ago

Pella is back on top with their quality and service!Very thoughtful company and quality with their products and follow up with their staff. 

Randy M 

on BBB

a year ago

I purchased a storm door from Pella, through Lowes, and was disappointed from the time of installation. The rollup screen and sliding glass feature was "sticking" from the onset. I called Lowes and the install company, but was given the run around. Ultimately it became worse and worse. It was sticking more firmly and I was concerned something might break. I could get no results from either Lowes or their install subcontractor. I turned to Pella doors. The person I spoke to listened to the symptoms I gave them and sent me the... read more

Tom I 

on BBB

a year ago

I will never put Pella windows in my house again!!! I built a home 20 years ago and put all Pella windows in.I have one window that the rolldown screen will not lock in place. I called for a service and they said it would be $225 just to come out , and they cannot guarantee they will have a part to fix it and I would still have to pay the 225. because all these windows have been discontinued and they are no longer making parts for these windows. for probably a $20 part, he advised me to replace the whole window. 1 star ratin... read more

Joshua E 

on BBB

a year ago

I purchased and had "professionally installed" two Vinyl windows from Pella 6 months before leaving this review. The installation tech said the window was faulty with a broken ballast. I was told a replacement would be out later that week. It took 2 weeks before I heard from anyone. The tech was scheduled to come out 4 weeks after that. The second tech left mid-job due to a family emergency with a promise that his manager would be out to finish the job. I didn't hear from Pella again for a week, when I reached out to them. T... read more

Danielle O 

on BBB

a year ago

The quality isnt what they advertised. I purchased 8 triple pane casement windows with the sound barrier. I questioned right away about the barrier not being so good. We actually took a window and broke the glass to see if the measurements of each layer was correct. Well one was less than advertised. Corporate Pella said they arent doing anything about it because its within margin or error. Really! If they shave off the margin or error on each window I purchased, they made one heck of a profit on my windows. How are they all... read more

Deborah C. 

on BBB

a year ago

2 sets of casement windows installed in *********** Sept. 2022; 3 windows in each. Last minute before installation **** at ********************* came to look at his job (Pella hires independent installers w/no oversight-beware). I asked him about the old window leak in one of them. He said the whole end of my 2 story home would need to have stucco replaced at $15,000. Time was short so signed a contract. I trusted Pella. The job took 3 months to finish because **** never showed up. I became the ******* sending pics to him. A... read more

Stephen L 

on BBB

a year ago

I spent over ***** dollars to get what I expected to be a superior product and installation. The crew that showed up at the wrong time were inept. The workers left without informing us and left a door with cracks above and below the jamb that you could see light thru. After complaint the sent out a remedial crew that apparently buggered up the door latch and we still have the cracks visible. Im having a hard time locking the door and have a piece of wood in the track for security. Do not deal with this company!!! 

Carol C 

on BBB

a year ago

We bought Pella windows 20 years ago and have loved themhowever, we had a hurricane come through and had a window blow out and we need windows replaced and they wont provide us with a quote! There customer service is terrible!