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Pekin Insurance
- Insurance
- Pekin, IL
About this business
Pekin Life Insurance, headquartered in Pekin, Ill., is a part of the Pekin Insurance Group. It is a life, accident and health insurance company in the Midwest. Established in 1961, it serves the four states of Illinois, Indiana, Iowa, and Wisconsin, and writes a full array of life, health and annuity products, including ordinary life, individual and group health, credit life and health, and preneed life. The company sells insurance primarily through independent agents. Pekin Life Insurance's full-service coverage also includ... read more
Location details
2505 Court St, Pekin, IL, 61558, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedBrittany was professional and answered all my questions very professionally!
Business response:
Thank you, Roger! Professionalism is key!
If you could actually get ahold of anyone they probably wouldn't be that bad
Business response:
Hi Shelby. We're sorry you had trouble reaching us. If there is a specific issue you still need help with, feel free to send us a private message. A claim number, along with a phone number where you can be reached, would also be helpful. Or call our 24-hour Claim Call Center at: 1-888-PEKIN-11 (735-4611). Thanks.
A family friends car was vandalized, despite the fact that she has been a Pelion customer for years, and never had a claim, the great people at Pekin are claiming that the damage is from two separate incidents and forcing her to pay two separate $500 deductibles. I do not recommend a company that is so obviously trying to take advantage of a customer.
Business response:
We're sorry your friend isn't happy with our claim service, Sylvia. We would be happy to look into the situation for her if she would send us a private message with her claim number or contact us directly at 800-322-0160.
I recently had a serious accident. Brittany Slaby of Pekin Insurance was great to work with very helpful! I had never had an accident and she replied to all of my questions, phone calls, and emails within a quickly. She was in town the day after my accident for the vehicle assessment. I was very impressed. I would recommend them again and again!
I was in a vehicle accident that totaled my car back on November 4th. At first, everything was handled well and speedily. Unfortunately, there came a time in mid to late November where I had not heard from my adjuster, and receiving communication back from my adjuster was few and far between. I ended up having to spend my Thanksgivings bing holiday gathering all kinds of paper work to send to my loan company and to my GAP insurance company because my adjuster had basically vanished and stopped responding to my communication ... read more
Business response:
We apologize for the delay in processing your claim, Meghan. If you would send us a claim number in a private message, we would be happy to look into the situation for you.
I recently cancelled a commercial auto policy due to the extreme rudeness and incompetence of customer service. I was on the phone today 12/5/16 with customer service. Agent asked me for my policy number that I didn't know. Took 10 minutes for her to find a policy I have had for 2 years. When I said this was exactly why I was cancelling she said " why, because you don't know your policy number?" Unbelievably rude and unprofessional. I will never do business again with Pekin and will provide as much negative feedback to every... read more
Blame Facebook ads for showing irrelevant posts to people.
Our vehicle was hit by a driver insured by Pekin. We took the car to the body shop to be fixed and was provided a loaner vehicle so that we wouldn't be without a car. Our car is now completed and it's time to take the loaner back however we will be unable to leave with our personal vehicle due the adjustor from Pekin working on the case has not sent out payment to the body shop for the loaner. The adjustor is also not responding to myself or the body shop regarding the payment so here we sit without our vehicle. So we are be... read more
Business response:
We apologize for the delay in processing your claim, Elizabeth. If you would send us your claim number in a private message, we would be happy to look into your situation.
This Claim departments is the worse company. They treat everyone with complete disrespect. You can call them 10 times and not return phone calls. You can send 10 emails and nothing. WORST COMPANY EVER. DON'T GET PEKIN YOU WILL GET SCREW!!!
Business response:
Hi, Eric. We are sorry you're having a bad experience with our company. I assure you, it is not how we like our customers to be treated. Please send us a claim number via private message and I will look into this matter right away. Thanks!
Frequently asked questions about Pekin Insurance
How is Pekin Insurance rated?
Pekin Insurance has a 2.4 star rating with 150 reviews.
When is Pekin Insurance open?
Pekin Insurance is closed now. It will open tomorrow at 9:00 a.m.
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