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Pekin Insurance
- Insurance
- Pekin, IL
About this business
Pekin Life Insurance, headquartered in Pekin, Ill., is a part of the Pekin Insurance Group. It is a life, accident and health insurance company in the Midwest. Established in 1961, it serves the four states of Illinois, Indiana, Iowa, and Wisconsin, and writes a full array of life, health and annuity products, including ordinary life, individual and group health, credit life and health, and preneed life. The company sells insurance primarily through independent agents. Pekin Life Insurance's full-service coverage also includ... read more
Location details
2505 Court St, Pekin, IL, 61558, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Will be filing a lawsuit through odi. Irresponsible adjusters sink businesses and im feeling the pain of doing business with them
Business response:
We're sorry to hear that you're unhappy with our service. If you would send us a policy number or a claim number via private message or an email to socialmedia@pekininsurance.com, we would be happy to look into the situation for you.
Customer service is non existent. Call center employees are rude and patronizing. Not helpful and operate under the assumption that customers are ignorant.
This is a terrible insurance company that will try to get out of paying for damages caused by one of their insured. Their claims rep Gabriela Walke is rude and ignores calls and emails but then lies and says she left me a voice-mail but won't respond to tell me what it is. She then mailed me a check for half of the amount they owe with no explanation. When I asked questions about what's being covered she snapped at me and rudely told me that I would have to figure that out with the body shop and that wasn't her problem. They... read more
As a contractor who deals with homeowners insurance companies on a daily basis Pekin insurance seems to be one of the most uncooperative there is I am very disappointed that anyone would use this insurance company for the auto or home I will never recommend Pekin insurance company as I said I deal with insurance companies every day on a daily basis I have requested them to give me a call to take care of the matter as of yet no one has responded
Not to happy to find out we have hail damage and Pekin only replaces the damaged siding and does not cover matching the other sides. -after 17 years we will be changing insurance. Thanks for taking our premiums and not paying out when we need you!
What a joke. Horrible customer service. Had an auto policy for over 10 years with no claims or late payments but then missed two car payments due to a paperwork issue on our part, in which we promptly sent the balance due and then some. They completely cancelled me. The customer service agent said " there is no way we are taking you back". Then told me that the only way they would take me back is if my husband switched and had his policy through them for his car. Blackmail much? Not even legal! I was too upset to deal with t... read more
I wish we had known what a bullshit company Pekin was before my sons company did business with them!
I made a claim for theft of my business vehicles and was denied because they don't like me. Really! The adjuster they sent was barely out of school and it was evident he did not know what he was doing. They have accused me of fraud and humiliated me and my company. I unfortunately have to take them to court. Don't trust them, they know not what they do.
Business response:
Rest assured that we do not deny claims due to personal feelings. We would be happy to follow up on the situation if you will provide a policy or claim number.
This company is a piece of Sh*t. One of their clients hit me in an automobile 1 week ago and they haven't sent an adjuster out to look at my car. I don't know what is going on. My car is sitting in a towing yard for over a week for $20 a day. My insurance company has paid for my rental car, that I have to return. I need a car to get back and forth to work. I have left several messages for Stephi Tanner, and she will not return my car.
Business response:
We are sorry to hear of your displeasure with our claim service. Has the situation been resolved? If not please provide us with a policy number or claim number so that we can follow up on the situation.
Frequently asked questions about Pekin Insurance
How is Pekin Insurance rated?
Pekin Insurance has a 2.4 star rating with 150 reviews.
When is Pekin Insurance open?
Pekin Insurance is closed now. It will open tomorrow at 9:00 a.m.
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