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Pekin Insurance
- Insurance
- Pekin, IL
About this business
Specialties Pekin Insurance helps our customers build their dreams. Or rebuild their lives. We provide peace of mind and long-term security for our policyholders, shareholders, agents, and employees. History Established in 1921. It all began over 90 years ago, when a new Chevrolet cost $850, 40 mph was highway cruising speed, traffic jams and tailgating were unknown, and liquor was illegal. Not a bad year to start an automobile insurance company.
Location details
120 N Parkway Dr, 3933, N Parkway Dr, Pekin, IL, 61554, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:45 a.m. to 4:15 p.m. | |
| Tue | 7:45 a.m. to 4:15 p.m. | |
| Wed | 7:45 a.m. to 4:15 p.m. | |
| Thu | 7:45 a.m. to 4:15 p.m. | |
| Fri | 7:45 a.m. to 4:15 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Their client hit me and it was like pulling teeth to get them to pay . Hire a lawyer if they have Pekin insurance . I’m reporting them to bbb and with the state !! Just a terrible insurance company!!
Have had this insurance or about 4-5 years, living in Az we have had some hail here and there, in the summer of 2018 we had a really high wind storm that was considered to be over 70Mph winds, i started to notice water damage on my garage, then begining of 2019 we had couple of days where it hailed and even snowed in parts of Scottsdale, at this point the water in my garage was rather flowing than being a leak, i had someone fix it and contacted insurance, Pekin Insurance, WHICH BY THE WAY CONTINUES TO RAISE THEIR PREMIUM YE... read more
Very poor customer service. No consistent billing or communication regarding billing. Was a total waste of my time and money
Business response:
Mr. B****. We are sorry that you had a poor billing experience with our company. If you could provide more details we would be happy to assist.
gave them one star but actually would give them 0 stars, we used them for home insurance. I put in a claim in for roof damage caused by wind earlier in the year but since I live in AZ and it doesn't rain often there, Didn't put the claim until months later and it was leaking bad. They denied the claim stating the roof was in bad condition due too maintenance and installed incorrectly. The roof was installed by a professional roofer about 9 years ago and has never leaked so they are full of it, any way stay away from this com... read more
It's amazing how companies today have no sense of customer loyalty or value. Instead, they place greater value on their internal accounting practices, payroll costs, external service fees, or inaptness before customers. In other words, they develop an attitude that it is always the customers fault when an error occurs and, therefore, the customer should be penalized. This attitude is very common in banking and insurance companies. Pekin is one of these companies. I had three policies with Pekin; auto, home, and umbrella. Pek... read more
We switched to Pekin because initially they offered a much lower rate overall for home and two autos combined... until we hit a deer (no fault in WI) and magically our rates went up... it also took nearly three months to get our 2017 pathfinder returned to us (hit deer oct.26, vehicle returned around January 10th). Multiple mistakes were made by their agent, they sent the estimate to the wrong repair shop... and NO one noticed. Unreal. Further- my contact and conversations with the agent attached to our claim were entirely u... read more
STAY AWAY FROM PEKING - My wife was hit (at fault by a Pekin Insured as noted in the accident report) and its been over a month... Pekin will not pay for the repairs to our vehicle. They are denying liability of their insured. We have to use our own insurance, pay our deductible (which we can not afford to do) and fight Pekin to get them to pay for their insured. This is a GARBAGE company and unless you want them to move slower than the government I would steer clear... The only think I can do is get another job (dont have t... read more
Attention Contractors. Pekin insurance is a total rip-off. They will take your money for awhile, then drop you with 0 claims. They change their internal rules for contractors year to year to rid liability. If you make one service call out of state, your dropped. Don't waste your money. There are a lot better and less expensive company's around. When they audit you, If you want to keep your coverage, I suggest you lie if you worked out of state. Try Other Insurance Companies. They will cover you out of state and out of the co... read more
Business response:
Hi Kevin. We are sorry that you are dissatisfied with our company. It is true that we closely underwrite the geographic exposure of contractors that we insure. There are a number of reasons for this. Two of the primary reasons are: (1) states have varying laws when it comes to insurance and claims settlement and (2) if you entered a state in which we don't actually write insurance then we do not have a staff of claims adjusters in that state making it difficult to adjust the claim. One thing we would strongly discourage is N... read more
Buyer beware. If you are even considering this insurance company, please stay away. We had some water damage caused by an A/C technician. The company's insurance (Pekin) was then called to take care of the damage the technician caused. We have been fighting for over a month just to get someone to physically assess the damage. The first offer to repair was just to patch holes left from the water restoration company. The next offer was to only patch one area of a ceiling, possibly making the area look even worse. Even the cont... read more
Business response:
This loss was turned into us on 06/13/18 and occurred on 06/11/18. Our Claim Representative contacted the complainant on 06/13/18. Our investigation concluded that our insured was liable for the damages to the complainant’s home. At the onset of the claim process there was a dispute with the repairs necessary to settle the loss. Since this complaint was filed, we have since sent out a Field Adjuster to inspect the loss. This Adjuster has come to an agreement on the cost to complete the repairs that are necessary. This compla... read more
Frequently asked questions about Pekin Insurance
How is Pekin Insurance rated?
Pekin Insurance has a 2.2 star rating with 111 reviews.
When is Pekin Insurance open?
Pekin Insurance is closed now. It will open on Monday at 7:45 a.m.
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