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Pekin Insurance
- Insurance
- Pekin, IL
About this business
Specialties Pekin Insurance helps our customers build their dreams. Or rebuild their lives. We provide peace of mind and long-term security for our policyholders, shareholders, agents, and employees. History Established in 1921. It all began over 90 years ago, when a new Chevrolet cost $850, 40 mph was highway cruising speed, traffic jams and tailgating were unknown, and liquor was illegal. Not a bad year to start an automobile insurance company.
Location details
120 N Parkway Dr, 3933, N Parkway Dr, Pekin, IL, 61554, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:45 a.m. to 4:15 p.m. | |
| Tue | 7:45 a.m. to 4:15 p.m. | |
| Wed | 7:45 a.m. to 4:15 p.m. | |
| Thu | 7:45 a.m. to 4:15 p.m. | |
| Fri | 7:45 a.m. to 4:15 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Pekin Insurance is not a very reliable company when settling claims you may have with their clients. One of their clients backed into the passenger side of my car while I was waiting to get into a parking space. In spite of pictures showing scratches to the rear bumper of their client's car and pictures showing dents in my front and rear passenger doors, the Pekin adjuster and her boss claimed that I hit their client's car, and therefore, denied the claim. I tried to explain to them that it was physically impossible to incur... read more
My bill was due on the 28th, paid it on the 30th but they didnt get it from the bank till the 7th of july. Holiday and covid I am guessing. Went to pay the most recent bill and was informed my policy was canceled and got dropped. Wouldnt recommended pekin to anyone, I have been with them for 5 years or more and have always paid my bill.
Worst insurance company I have ever dealt with. I filed a claim over a month ago and they asked me to submit a bid for the damages. The bid was submitted right away. Since then I have sent several emails and left several phone calls and no one will get back to me. I have no idea how this company is in business when they can't return a simple email or phone call.
Every month Pekin Insurance submits automatic payment claims to my Bank, which my Bank honors. One is apparently for renter's insurance for an apartment where I have not lived for two years. The other is for an automobile which is no longer operational (or licensed) and which I would like to add as a second vehicle with my current auto insurance company, but cannot because the vehiclew cannot pass local emissions requirements. Pekin will not allow me to cancel either policy, and continues to abuse my trust in allowing them d... read more
Business response:
Mr. ******* It is our understanding that a member of our Underwriting team has contacted you directly and that this situation is now resolved. Should you need anything else feel free to reach out. We apologize for the mis-communication in getting this resolved earlier.
3/29/2020 3/28/2020 Filed a claim Aug. 2019. Simple roof and ceiling damage due to a storm. Several mo. went by with no response from the claims dept. After threatening to file with the BBB, and several months, Gabrielle *******from claims came out, and I showed her my damaged roof and ceiling. After months went by, I finally got a check for the roof only. Just the roof. After MANY calls and emails, adjuster Gabrielle *******got back with me only to deny having spoken about getting my ceiling fixed. She said I told her I'd f... read more
I've had Pekin insurance for a number of years now for both home and auto. Very reasonable rates and easy to work with. I would certainly recommend checking them out.
Business response:
Thanks for the kind words Art. We appreciate your trust in us.
One of our fleet trucks was involved in an accident with a customer of Pekin. Per our company policy we needed to send our employee to take a drug and alcohol screening and had lost revenue for the employees to switch equipment to another vehicle. Pekin refused to recognize our loses for this time and suggested that since it was a slow time of the year we would have the time to deal with the issue on our own. We ended up paying the $642.00 lose out of our own pocket. As with most insurance companies these days they create pr... read more
Business response:
We are sorry that you are not satisfied with the claim service received but feel we have provided a very fair and appropriate settlement in this situation.
One of our fleet trucks was involved in an accident with a customer of Pekin. Per our company policy we needed to send our employee to take a drug and alcohol screening and had lost revenue for the employees to switch equipment to another vehicle. Pekin refused to recognize our loses for this time and suggested that since it was a slow time of the year we would have the time to deal with the issue on our own. We ended up paying the $642.00 lose out of our own pocket. As with most insurance companies these days they create pr... read more
Business response:
We are sorry that you are not satisfied with the claim service received but feel we have provided a very fair and appropriate settlement in this situation.
I hit a deer back in the beginning of November, I filed the claim as soon as possible with them, i had no car because my card was deemed not to be driven by multiple different repair shops. They took a week to get back to me and get me a car even though e********* said they had multiple different cars available. Fast forward after i got my car my adjuster took a week and a half to get a hold of me after i left multiple different voicemails and called him at least 5-6 times and a few days into December got a check and finally... read more
Business response:
The claim was submitted on November 18, 2019. Contact was made with the customer on this date and a reservation was set for rental direct bill with E*********. The customer was advised no rentals were available on the date of loss and if one was found before then she would let us know. The insured was put into a rental on November 19, 2019. An inspection was completed on the unit and draft was issued for repairs on November 21, 2019. The customer advised there was mechanical damage so the draft was stopped and the adjuster w... read more
Frequently asked questions about Pekin Insurance
How is Pekin Insurance rated?
Pekin Insurance has a 2.2 star rating with 104 reviews.
When is Pekin Insurance open?
Pekin Insurance is closed now. It will open on Monday at 7:45 a.m.
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