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Pekin Insurance
- Insurance
- Pekin, IL
About this business
Specialties Pekin Insurance helps our customers build their dreams. Or rebuild their lives. We provide peace of mind and long-term security for our policyholders, shareholders, agents, and employees. History Established in 1921. It all began over 90 years ago, when a new Chevrolet cost $850, 40 mph was highway cruising speed, traffic jams and tailgating were unknown, and liquor was illegal. Not a bad year to start an automobile insurance company.
Location details
120 N Parkway Dr, 3933, N Parkway Dr, Pekin, IL, 61554, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:45 a.m. to 4:15 p.m. | |
| Tue | 7:45 a.m. to 4:15 p.m. | |
| Wed | 7:45 a.m. to 4:15 p.m. | |
| Thu | 7:45 a.m. to 4:15 p.m. | |
| Fri | 7:45 a.m. to 4:15 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Their client backed into my parked h*****, brand new barely 2k miles on it. Ended up costing 10k to fix everything that was damaged. I went through my insurance company, which I'm glad I did. That was almost a year ago. I still have an open claim on my insurance because they have not paid them back yet. When I call Peking and speak with the agent handling my claim, I get told that my insurance sent over black and white photographs and that they have contacted my insurance company about the pictures. I call my insurance adjus... read more
Business response:
The complainant chose to go through his insurance carrier. We then worked with the complainant's insurance company to resolve the claim. The complainant is correct that we did receive black and white photos from his carrier. We subsequently requested color photos as it was pertinent to our investigation. The claim with the complainant's insurance carrier was resolved on 11/15/19.
Pekin Insurance has been so easy to work with. All of my claims have been handled VERY quickly, professionally, and completely. There was NO arguing, NO begging, and NO headaches. Just easy to work with.
Business response:
Thanks Keith! We appreciate your business!
After a Severe Thunderstorm June 30 2019, with Winds exceeding 70MPH, My roof sustained major damage as well as Surrounding houses in the area. I called Pekin who sent out an adjuster, who was at my house all of 10 minutes. My neighbor caught the carnage of the storm tearing my roof off as it happened, I mention to adjuster I had this video if he needed it, didn’t care?? After the Storm I ran out and got a tarp + supplies to protect the portion of the roof that was exposed. While the adjuster was there I mention to him I had... read more
Business response:
Pekin completed an inspection of the property and completed an estimate for damages related to wind. The inspection also revealed several areas in which shingles had become unsealed, not due to wind, but due to installation issues. During the installation of the roof, nails were positioned improperly in the sealant strip. This reduces the amount of adhesive which seals the shingles. Unsealed shingles are not the result of wind damage and are not physically damaged. Pekin also relayed our findings to your Public Adjuster. You... read more
Good luck getting them to pay for anything. Insurance adjuster from pekin approved work to be done on my house from storm damage. Almost a year later a new adjuster was assigned and went against everything the first adjuster approved, after the work was completed leaving me to pay out of pocket for repairs pekin initially approved.
Business response:
Pekin Insurance has paid for all damages to indemnify the customer in this loss. The payments included the cost of like kind and quality materials that the customer had on his dwelling and other structures. The customer elected to replace the vinyl siding with a different product that was a higher quality/grade and the difference in cost was their responsibility to pay out of pocket. The current adjuster did not go against everything the original adjuster approved.
Their client hit me and it was like pulling teeth to get them to pay . Hire a lawyer if they have Pekin insurance . I’m reporting them to bbb and with the state !! Just a terrible insurance company!!
Have had this insurance or about 4-5 years, living in Az we have had some hail here and there, in the summer of 2018 we had a really high wind storm that was considered to be over 70Mph winds, i started to notice water damage on my garage, then begining of 2019 we had couple of days where it hailed and even snowed in parts of Scottsdale, at this point the water in my garage was rather flowing than being a leak, i had someone fix it and contacted insurance, Pekin Insurance, WHICH BY THE WAY CONTINUES TO RAISE THEIR PREMIUM YE... read more
Very poor customer service. No consistent billing or communication regarding billing. Was a total waste of my time and money
Business response:
Mr. B****. We are sorry that you had a poor billing experience with our company. If you could provide more details we would be happy to assist.
gave them one star but actually would give them 0 stars, we used them for home insurance. I put in a claim in for roof damage caused by wind earlier in the year but since I live in AZ and it doesn't rain often there, Didn't put the claim until months later and it was leaking bad. They denied the claim stating the roof was in bad condition due too maintenance and installed incorrectly. The roof was installed by a professional roofer about 9 years ago and has never leaked so they are full of it, any way stay away from this com... read more
It's amazing how companies today have no sense of customer loyalty or value. Instead, they place greater value on their internal accounting practices, payroll costs, external service fees, or inaptness before customers. In other words, they develop an attitude that it is always the customers fault when an error occurs and, therefore, the customer should be penalized. This attitude is very common in banking and insurance companies. Pekin is one of these companies. I had three policies with Pekin; auto, home, and umbrella. Pek... read more
Frequently asked questions about Pekin Insurance
How is Pekin Insurance rated?
Pekin Insurance has a 2.2 star rating with 104 reviews.
When is Pekin Insurance open?
Pekin Insurance is closed now. It will open on Monday at 7:45 a.m.
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