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Pekin Insurance
- Insurance
- Pekin, IL
About this business
Specialties Pekin Insurance helps our customers build their dreams. Or rebuild their lives. We provide peace of mind and long-term security for our policyholders, shareholders, agents, and employees. History Established in 1921. It all began over 90 years ago, when a new Chevrolet cost $850, 40 mph was highway cruising speed, traffic jams and tailgating were unknown, and liquor was illegal. Not a bad year to start an automobile insurance company.
Location details
120 N Parkway Dr, 3933, N Parkway Dr, Pekin, IL, 61554, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:45 a.m. to 4:15 p.m. | |
| Tue | 7:45 a.m. to 4:15 p.m. | |
| Wed | 7:45 a.m. to 4:15 p.m. | |
| Thu | 7:45 a.m. to 4:15 p.m. | |
| Fri | 7:45 a.m. to 4:15 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had an accident back in December, and Pekin was the insurance company for the person that hit me from behind. I was extremely impressed with Pekin, and how they handled the claim for the other driver. They did not delay at all, and contacted me several times to make sure that I was O.K. and that I had the information necessary. I was so impressed with Pekin that I am now very interested in becoming a customer, and will be getting some quotes soon.
Business response:
Thank you for your kind comments. We look forward to having you as a customer!
Words of warning for those who are considering obtaining Home Owners Insurance from Pekin. We have submitted a claim following additional repairs last October after the adjuster had already seen previous damage and had not seen the removal of the Plantation shutters due to water damage in the sheet rock walls from a storm in July. This claim was submitted in October 2017 and we heard nothing back. They were then turned into the BBB and they also heard nothing back. Presently we are out $500 for the reinstallation of Plantati... read more
Business response:
In investigating this complaint we found that the claim was being handled by an adjuster who is no longer with our company. Unfortunately, when the adjuster left our company the file was not properly transferred to another adjuster. We have already reached out to the policyholder and issued the proper payment. We apologize for the inconvenience. You can definitely expect better out of us in the future.
I had my business insured with Pekin. Their company and payroll based insurance is a pain in the rear to deal with to say the least. I'm no insurance expert, but the logic makes absolutely no sense. I estimate what my payroll will be for the year and they charge accordingly. After the year has past they perform an audit. After the audit they say I owe them more money because my payroll was more than estimated. How is it that after the year has past with absolutely no commercial claims it's okay to come back after the fact an... read more
Business response:
Mr Luck - we are sorry to hear of your disappointment in our company. The premium for your liability policy with us is based on payroll. As you mentioned the initial premium is based on an estimate of payroll. We then perform the audit to confirm the correct premium was paid. Just as you were charged for an increase in payroll you would have received a refund had the payroll reduced. Regarding the billing of the audit premium ... we appreciate your input and will look to see if this is possible in the future.
I have been with Pekin for over 15 years and always had great service! No problems with claims! Everything would go smooth!
Business response:
Thanks for your kind words!
I had a horrible customer service experience with Pekin. I found their processing time for my claim was very slow. Pekin was not very good at following up with me. I filed a claim regarding damage to my roof. The adjuster that came out didn't even bring a ladder and refused to get on my roof to inspect damage. I had a roofing company there with me during the inspection. They brought up multiple issues regarding my roof and frankly my adjuster seemed out of her league as she didn't have many answers to their concerns. She fol... read more
Business response:
We apologize for the poor experience you had with your claim. It is certainly our goal to make you feel informed and appreciated as a customer. A couple of things: (1) The adjuster did not feel comfortable going up on the roof as you have a 2-story house which is why she ordered an independent inspection instead. We leave this option open to our adjusters to avoid potential injury. (2) It appears as if the biggest issue was with including coverage for the cabinets in the payment. We instructed the independent adjustor to inc... read more
I would like to thank pekin insurance for 24 years of great insurance and always being there for me in auto insurance and home I have had the best insurance company through the last 24 years I am sorry I hafto leave I understand that all the insurance antilitcs seem not to fit all home insurance needs so after 24 years I hafto leave . I just want to sincerely say thanks to pekin. I just seen the complaints and had to write this review They are a very good insurance company
Pekin represents all that is bad within the “insurance industry”. They make ignorant decisions based on metrics that do not represent life’s realities and decisions that caused great stress and inconvenience to a great customer. In my line of work, if I treated my client as they have me and my family, I would be out of business before long. However, they have the luxury of being protected from reality and the negative impact they have on others, by the sheer size and volume in numbers. After all, why should they be concerned... read more
Business response:
As you are aware a driver in your household received a ticket for failure to yield to an emergency vehicle which is considered a serious violation. We offered a couple of solutions - move that driver to our Crossroads (high risk) program or exclude her from our policy in total and have your agent write her with a different company. We were notified by your agent that these solutions were not acceptable to you which left us with no alternative but to non-renew your policy. We apologize that this action is necessary but feel t... read more
My husband and I paid for home and auto insurance with Pekin Insurance. My first claim with a hit and run driver drug on and on because the agent taking care of my claim was on vacation. I needed this taken care of right away as I am going in for surgery and will be out of commission for 2 months. Of course, there is no hurry on their part. I would not recommend this company to anyone. It may cost less, but you pay for it in a company that doesn't care,
Business response:
We apologize for any delay that may have occurred due to our agent being on vacation. Although our agents can play an important role in the claims process please be aware that in the future you are welcome to contact our 24/7 claims call center directly at 888-735-4611 for immediate assistance.
I would not currently recommend this company for Auto Ins. They cancelled my policy for not receiving the payment after they had already received my payment (full payment) and completely processed it, the check had already cleared. They sent me the cancellation notice 13 days after cancelling my policy, cancelled 10/27/16 and notice sent 11/08/16 and my billing notice shows a due date of 10/29/16. This is totally unacceptable customer service and poor business management!
Frequently asked questions about Pekin Insurance
How is Pekin Insurance rated?
Pekin Insurance has a 2.2 star rating with 111 reviews.
When is Pekin Insurance open?
Pekin Insurance is closed now. It will open on Monday at 7:45 a.m.
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