Pekin Insurance

Jared G 

on BBB

a year ago

Had Pekin for 1 year and they are absolutely awful. 

Pat L 

on BBB

a year ago

Towing Claim: Called # on the website. Katie told me to send an email to the call center. I asked if I needed to fill out a claim form and she said, no, just send an email. Sent an email on June 12. As of June 19 no response. Called back and talked to Katie saying I had not received any confirmation. She asked for a claim #, which I was never given. She then said that the people I needed to talk to are in a meeting". (who sends closes their claims dept for a meeting). When called. back the person Katie did not have any of th... read more

W. B. 

on BBB

a year ago

Pekin's homeowner's claims department headed by Tom M*****, and rep Jessica R***** are preforming neglectful practices that ultimately are designed to DECLINE covered disasters that are covered under the policy. They will not answer any questions, no call back, give no instructions. They will NOT come to your home to perform they jobs related the claim. Then WHEN you send your pictures of the claim items, they decline the entire claim when they CLEARLY see damages in property; and then will cancel ALL policies upon its renew... read more

Howard U 

on BBB

2 years ago

Absolutely horrible insurance company. Avoid at all costs. They took advantage of my 90 year-old father, undervaluing his totaled car by thousands of dollars. He got so tired of fighting with them that he just gave up. One example: they said his tires had 20% wear left on them, until I showed them a receipt that all four tired had been replaced the month before. Only then did they give him full value. They are crooks. He had his entire ankle rebuilt, two major surgeries, months in the hospital, and they only offered him 25K ... read more

Chad A 

on BBB

2 years ago

I have been with pekin for 25 years accident free today they raised my premiums 20.5 percent 400.00 dollars a year MORE. When questioned about this they can not explain why other then we'll sometime rates change. This is not acceptable it amazes me that a company is willing to and WILL loose a 25 year good always payied customer because of their greed. The world has become a sad sad place. 

Carol C 

on BBB

2 years ago

Pekin switch prices around they tell you one price and charge you something else. They said $1000 deductible they charged me $2400 then when there was a loss they wouldn’t pay out. 

mark k 

on BBB

2 years ago

The company doesn't call back, doesn't take responsibility for its wrong doing and actions. Tries to price gouge you, won't return phone calls from the head office in I*******. They try to get you on a payment plan instead of paying full. There gilling invoice has no balance of what is owed if on a payment plan. They try and blame everything on the agent when it's the home office and the board members. 

Brooke 

on BBB

3 years ago

Have never experienced an insurance company so incompetent in my life. Someone insured by pekin hit my car while I was stopped at a red light and totaled it. I've had to fight them on money for lost days at work, payout for a loaner, and now, after 5 months since the incident, 2 months after chiropractic, since it messed my back up and my finances, they are now just contacting me about the chiro payout which I'm sure will not be a fair payout either. The claims person from pekin I am working with is very incompetent and seem... read more

Justin N 

on BBB

3 years ago

have had Pekin home and auto for over 15 years. Have paid in roughly $60k in those years. Other than storm damage to home (not my fault), two deer hits (welcome to *******) and a hit and run that we never caught the guy....no other claims. The two deer hits were on cars worth both less than $5,000. Storm damage was from *******..so welcome to the party *****. Got cancelled today for too many auto claims. They stole money from me for all those years. Their customer service went from really good to no better than 7-11 at midni... read more