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Pekin Insurance
- Insurance
- Pekin, IL
About this business
Location details
120 N Parkway Dr, 3933, N Parkway Dr, Pekin, IL, 61554, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:45 a.m. to 4:15 p.m. | |
| Tue | 7:45 a.m. to 4:15 p.m. | |
| Wed | 7:45 a.m. to 4:15 p.m. | |
| Thu | 7:45 a.m. to 4:15 p.m. | |
| Fri | 7:45 a.m. to 4:15 p.m. | |
| Sat | Closed | |
| Sun | Closed |
There is a theme in these reviews of undervaluing property claims. It appears borderline criminal, given the scope and gravity. I am going through a similar experience, where it has taken over a month for the company to send an appraiser, who ultimately undervalued my motorcycle by thousands of dollars. Thankfully I kept all of my receipts, but the process is not finished. It seems like a group file may be appropriate to provide relief to all of these individuals and many more who didn’t file reviews, for the amount of money... read more
Business response:
Mr. *********, Thank you for your review. We appreciate your feedback, as it helps us continually improve our processes. In this case, your motorcycle was based on current market pricing. After indicating you had made several aftermarket improvements to your bike, we offered to take another look at the evaluation. As you are aware, due to a technical problem we were unable to view the receipts and upgrade information you sent us originally, and asked that you resend them in a different format so we could review them in detai... read more
ABSOLUTELY HORRIBLE! It’s been nearly 50 days and I’ve called over 20 times, left multiple voicemails and even tried emailing, and have yet to receive a response from my auto adjuster. I even called and left a voicemail for the his manager but he has not responded either. They just keep making excuses and doing whatever they can to delay the claims process. I’ve never in my life seen such a large company act this unprofessional. I’ve already filed a complaint with the ** Dept of Insurance. If I were you I’d avoid this compan... read more
Business response:
Mr. *****, Thank you for contacting us to let us know about your recent Claim experience with our company. This is not our usual operating procedure. However, some claims can be complicated and take considerable time to reach a fair and equitable settlement for all parties involved. Our Auto Claim Specialist has reached out and is waiting for additional information from you. Working together, we’re confident that we can resolve this claim efficiently and fairly. Thank you for your business.
I wish I could do zero stars. This company is terrible. I had an accident in June which was my first accident in over 15 years ( only one other). And they paid the claim. However, 6 months later and after paying all premiums on time they dropped my coverage due to the accident. If you’re going to claim that the reason is the accident don’t sneakily collect premiums to further your business then drop the policy. Poor business practice. Do not do business with this company.
Business response:
Hello Mr. H*******, We have reviewed the details of your claim and encourage you to speak with your local Pekin Insurance agent. They will be happy to review the reason for the cancellation and answer any other questions you may have. Thank you
Pekin is HORRIBLE JR the adjuster assigned did not respond to me. Spent weeks waiting for a call or email back after filing the claim. The 2 times I was able to make contact with her she was dismissive and condescending. Just plain rude. We waited 22 days just to get an ok for the restoration company to come out to my home for the massive leak. My claim and my bathroom are STILL not closed or completed because of the lack of care and response. I’ve been dealing with this since the first of July. My husband was recently diagn... read more
I was abandoned with a vehicle that was deemed a total loss by an auto shop with no rental car or contact from pekin insurance for weeks. They eventually reached out to me, told me they were investigating if they were liable, and eventually came to the conclusion that they were liable for the damages. It has now been 28 days since my car was damaged, and I am just now getting information on how to get a rental car. They are lowballing me on the valuation of my car and when I counter offered they essentially said accept our o... read more
Business response:
Dear Hunter, Thank you for reaching out to us regarding your recent auto damage due to a violent windstorm. When dealing with multiple damaged vehicles, insurance companies, and coverages, it can often slow our processes for everyone. We’re just glad no one was hurt in the incident. We apologize the rental car process took a lot longer than expected. One of our claim specialists will reach out to you to discuss any ongoing concerns in that area. Regarding the damage to your car, we completed a full market valuation based on ... read more
Had Pekin for 1 year and they are absolutely awful.
Business response:
Hello Jared. It looks like we didn't do so well. We'd love to hear more from you so we can improve your satisfaction with us. Please provide us with some details at experience@pekininsurance.com. Thanks!
Towing Claim: Called # on the website. Katie told me to send an email to the call center. I asked if I needed to fill out a claim form and she said, no, just send an email. Sent an email on June 12. As of June 19 no response. Called back and talked to Katie saying I had not received any confirmation. She asked for a claim #, which I was never given. She then said that the people I needed to talk to are in a meeting". (who sends closes their claims dept for a meeting). When called. back the person Katie did not have any of th... read more
Business response:
Hello Pat. We're sorry we didn't meet your expectations. If you would like to provide us with a policy or claim number, we'd be happy to look into your situation a bit further. Feel free to email us at experience@pekininsurance.com or call 888-PEKIN-11 (888-735-4611). Thank you.
Pekin's homeowner's claims department headed by Tom M*****, and rep Jessica R***** are preforming neglectful practices that ultimately are designed to DECLINE covered disasters that are covered under the policy. They will not answer any questions, no call back, give no instructions. They will NOT come to your home to perform they jobs related the claim. Then WHEN you send your pictures of the claim items, they decline the entire claim when they CLEARLY see damages in property; and then will cancel ALL policies upon its renew... read more
Business response:
Hello Rena. We're sorry we did not meet your expectations. Please provide us with a little more detail about your experience and we will look into it further. Our email address is experience@pekininsurance.com. Thank you.
Absolutely horrible insurance company. Avoid at all costs. They took advantage of my 90 year-old father, undervaluing his totaled car by thousands of dollars. He got so tired of fighting with them that he just gave up. One example: they said his tires had 20% wear left on them, until I showed them a receipt that all four tired had been replaced the month before. Only then did they give him full value. They are crooks. He had his entire ankle rebuilt, two major surgeries, months in the hospital, and they only offered him 25K ... read more
Frequently asked questions about Pekin Insurance
How is Pekin Insurance rated?
Pekin Insurance has a 2.1 star rating with 115 reviews.
When is Pekin Insurance open?
Pekin Insurance is open now. It will close at 4:15 p.m.
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