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Pekin Insurance
- Insurance
- Pekin, IL
About this business
Specialties Pekin Insurance helps our customers build their dreams. Or rebuild their lives. We provide peace of mind and long-term security for our policyholders, shareholders, agents, and employees. History Established in 1921. It all began over 90 years ago, when a new Chevrolet cost $850, 40 mph was highway cruising speed, traffic jams and tailgating were unknown, and liquor was illegal. Not a bad year to start an automobile insurance company.
Location details
120 N Parkway Dr, 3933, N Parkway Dr, Pekin, IL, 61554, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:45 a.m. to 4:15 p.m. | |
| Tue | 7:45 a.m. to 4:15 p.m. | |
| Wed | 7:45 a.m. to 4:15 p.m. | |
| Thu | 7:45 a.m. to 4:15 p.m. | |
| Fri | 7:45 a.m. to 4:15 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Request to counsel my policy. Stated would take 7-10 days. Almost 4 weeks laer,ill have not received the check. We had to deal with a woman called Olivia. She has continued giving us the wrong information. First she stated we were not getting our money back.then she sent us a form that had names of people we didn't even know. These forms had people personally information on it. This is so wrong.
Business response:
Thank you for your review. It appears we did not meet your expectations this time, and we apologize for that. We'd like to explore this matter a little further. Please reach out to us with a few more details and a policy number or claim number. Please send your response to experience@pekininsurance.com. Thank you for letting us know.
Request to counsel my policy. Stated would take 7-10 days. Almost 4 weeks laer,ill have not received the check. We had to deal with a woman called Olivia. She has continued giving us the wrong information. First she stated we were not getting our money back.then she sent us a form that had names of people we didn't even know. These forms had people personally information on it. This is so wrong. Thank you for your review. It appears we did not meet your expectations this time, and we apologize for that. We'd like to explore ... read more
They have admitted to running my policy wrong, constantly tell me one thing and do another. Knew my value.of.my truck and jnderbid.me on purpose only for.me to find that same info from. Somone else in there company. 3 days ago josh was gona dive into this situation and get back with me. Never heard from him. Talked to a snooty Lindsay today... answered the phone and she says real nasty like.. what can I help you with... I said idk start doing jobs right... hold folks accountable. Staty training folks proplerly.... your tacti... read more
In dealing with a claim on an accident my son was in, the representative requested pay stubs and information from my employer regarding "Lost time" due to the claim. After submitting the information and being told "I'm going to pay you. I just need the documentation", I was told they don't reimburse lost time. Getting any response from the representative required multiple attempts (emails, voicemails) and often required reaching out to someone else in the company. Needless to say - they made an already bad situation signific... read more
Business response:
Thank you for your review. Our team is reviewing this situation and will contact you shortly. Thank you for your patience.
1st they dropped my local agent so I had to "in writing" ask to continue coverage with them direct. Now a year later the are increasing my premium with no explanation from $1500 yearly to $2800. No accidents, tickets, only a cracked windshield replacement. I had been a loyal customer including my home owner policy for 20+years. Being retired and on fixed income that seldom drive over 50 miles a week is outrageous.
Business response:
Thank you for taking the time to provide your review. We truly value your feedback and are committed to addressing any concerns you may have. A member of our team will be reaching out to you directly to discuss the issues you've raised. Your satisfaction is our priority, and we are here to ensure your experience with us is a positive one. If you have any immediate questions, please feel free to contact us at experience@pekininsurance.com Thank you again for your trust in us.
Had universal life insurance with Pekin for over twenty years. Every year I paid my premium on time. Last week I received a letter that my cash value of my universal life was near zero and that I needed to send $2100.00 to keep the policy up to date. What happened to over $14,000.00 that I had paid to Pekin over the years? Bad investments or is Pekin charging me exorbitant cost to manage a life insurance policy? The agent was not helpful and could not explain what happened to the money. I had my home, car, and life insurance... read more
Business response:
We are reaching out to the reviewer directly to address their concerns.
It has been a year since the insurance claim was filed at Pekin. The assigned adjuster at Pekin said it will take time and we don't know how long. We are working with insured party and approve the claim. Stop calling us. After continuous follow up, I was ignored. No response to my phone calls or emails. Does it really take years to investigate and resolve property damage claim? Neither anyone from Pekin showed interest from upper management nor any person came to the sight to look at. I have sent tons of pictures and videos ... read more
Business response:
Nimesh, we'll be happy to investigate this further. Please email a claim number to experience@pekininsurance.com. Thank you.
Our car was hit by another car, not our fault. They encouraged us to handle it through Pekin and nothing would affect us. Well we have to pay for the rental and the $500 deductible. Have asked several times to get our reimbursement from the other parties insurance and our rep has been no help at all. They lied to us! With something that wasn't our fault shouldn't cost us money and take this long to get reimbursed! It's been 3 months now with nothing! Unacceptable!! Do better! The cost of living is a struggle as it is, so $50... read more
Business response:
Thank you for your review. When more than one insurance carrier is involved, the claim can take extra time to resolve. However, we have received word from the other carrier that they have accepted liability for their insured’s damages. You should be receiving your reimbursement today (06/17/24).
Do not use Pekin Insurance …. they cancel on whim even is you pay your bill. Communication is terrible, their treatment of people of people is terrible. I do not believe they are a good company. Go with someone else that is way better.
Frequently asked questions about Pekin Insurance
How is Pekin Insurance rated?
Pekin Insurance has a 2.2 star rating with 111 reviews.
When is Pekin Insurance open?
Pekin Insurance is open now. It will close at 4:15 p.m.
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