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Pekin Insurance
- Insurance
- Pekin, IL
About this business
Specialties Pekin Insurance helps our customers build their dreams. Or rebuild their lives. We provide peace of mind and long-term security for our policyholders, shareholders, agents, and employees. History Established in 1921. It all began over 90 years ago, when a new Chevrolet cost $850, 40 mph was highway cruising speed, traffic jams and tailgating were unknown, and liquor was illegal. Not a bad year to start an automobile insurance company.
Location details
120 N Parkway Dr, 3933, N Parkway Dr, Pekin, IL, 61554, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:45 a.m. to 4:15 p.m. | |
| Tue | 7:45 a.m. to 4:15 p.m. | |
| Wed | 7:45 a.m. to 4:15 p.m. | |
| Thu | 7:45 a.m. to 4:15 p.m. | |
| Fri | 7:45 a.m. to 4:15 p.m. | |
| Sat | Closed | |
| Sun | Closed |
tripled my insurance without notice, zero claims, zero tickets, zero incidents, charged me a 3rd prorated when I cancelled after a week. this company should be ashamed of themselves
Business response:
We understand how frustrating it can be to see your insurance rates rise. Severe weather events and inflation have had a tremendous impact on the insurance industry. We can empathize with your concern over the rate increases and understand your decision on switching insurance carriers. We thank you for having been a Pekin Insurance customer. Please reach out to us at socialmedia@pekininsurance.com if you would like to share anything additional.
My husband had back and hip trouble and had to have surgery, this putting us at half of a paycheck, being on short term disability. My niece had recently become an insurance agent. she assured me that she could find better and cheaper home and car insurance for us to help us get by a bit easier, and she did! I was making my payments 3 weeks early and very happy to have a smaller payment. After being on this insurance for only 3 or 4 months, there was a huge storm and we had huge tree limbs down, one falling on the chicken co... read more
Business response:
Thank you for taking the time to post your review. While we cannot delve into the specifics of the policy cancellation, we want you to know that your concerns are heard and taken seriously.We can empathize with the challenges your family has felt due to the cancellation of your policy. Your independent agent is a knowledgeable resource who can offer guidance and support in navigating situations like this. We also deeply empathize with the health challenges your husband is facing and sincerely hope for his swift recovery and ... read more
We have been a customer for 10 years with only 1 minor claim. I was happy with pekin, a little expensive but other than that pretty decent, until now you don't want to insure my manufactured home! I don't live in a place with bad weather for the most part. But to just drop me because of my home being a manufactured home wtf. Now I am really ****** off and would not recommend your service to my worst enemy!?? YOU need to fix the star system so I can leave you a negative star review.
Business response:
We can appreciate your frustration with this situation and empathize with having to find newcoverageinsurance.Unfortunately, we made the difficult business decision to no longer offer this coverage. Your independentinsuranceagent will be able to work with you to find the right insurance carrier to meet your insurance needs. We do appreciate the long-standing loyalty you had with Pekin Insurance and are truly sorry we can no longer offer this insurance product.
Had a commercial policy with this company for over 20 years. Every few years I would get a new agent , I was tired of training. New agents couldn’t even get a callback never had a claim. They just thought I was automatic customer service got worse and worse. All they had to do is return phone calls ! I fired them!
There is a theme in these reviews of undervaluing property claims. It appears borderline criminal, given the scope and gravity. I am going through a similar experience, where it has taken over a month for the company to send an appraiser, who ultimately undervalued my motorcycle by thousands of dollars. Thankfully I kept all of my receipts, but the process is not finished. It seems like a group file may be appropriate to provide relief to all of these individuals and many more who didn’t file reviews, for the amount of money... read more
Business response:
Mr. *********, Thank you for your review. We appreciate your feedback, as it helps us continually improve our processes. In this case, your motorcycle was based on current market pricing. After indicating you had made several aftermarket improvements to your bike, we offered to take another look at the evaluation. As you are aware, due to a technical problem we were unable to view the receipts and upgrade information you sent us originally, and asked that you resend them in a different format so we could review them in detai... read more
ABSOLUTELY HORRIBLE! It’s been nearly 50 days and I’ve called over 20 times, left multiple voicemails and even tried emailing, and have yet to receive a response from my auto adjuster. I even called and left a voicemail for the his manager but he has not responded either. They just keep making excuses and doing whatever they can to delay the claims process. I’ve never in my life seen such a large company act this unprofessional. I’ve already filed a complaint with the ** Dept of Insurance. If I were you I’d avoid this compan... read more
Business response:
Mr. *****, Thank you for contacting us to let us know about your recent Claim experience with our company. This is not our usual operating procedure. However, some claims can be complicated and take considerable time to reach a fair and equitable settlement for all parties involved. Our Auto Claim Specialist has reached out and is waiting for additional information from you. Working together, we’re confident that we can resolve this claim efficiently and fairly. Thank you for your business.
I wish I could do zero stars. This company is terrible. I had an accident in June which was my first accident in over 15 years ( only one other). And they paid the claim. However, 6 months later and after paying all premiums on time they dropped my coverage due to the accident. If you’re going to claim that the reason is the accident don’t sneakily collect premiums to further your business then drop the policy. Poor business practice. Do not do business with this company.
Business response:
Hello Mr. H*******, We have reviewed the details of your claim and encourage you to speak with your local Pekin Insurance agent. They will be happy to review the reason for the cancellation and answer any other questions you may have. Thank you
Pekin is HORRIBLE JR the adjuster assigned did not respond to me. Spent weeks waiting for a call or email back after filing the claim. The 2 times I was able to make contact with her she was dismissive and condescending. Just plain rude. We waited 22 days just to get an ok for the restoration company to come out to my home for the massive leak. My claim and my bathroom are STILL not closed or completed because of the lack of care and response. I’ve been dealing with this since the first of July. My husband was recently diagn... read more
I was abandoned with a vehicle that was deemed a total loss by an auto shop with no rental car or contact from pekin insurance for weeks. They eventually reached out to me, told me they were investigating if they were liable, and eventually came to the conclusion that they were liable for the damages. It has now been 28 days since my car was damaged, and I am just now getting information on how to get a rental car. They are lowballing me on the valuation of my car and when I counter offered they essentially said accept our o... read more
Business response:
Dear Hunter, Thank you for reaching out to us regarding your recent auto damage due to a violent windstorm. When dealing with multiple damaged vehicles, insurance companies, and coverages, it can often slow our processes for everyone. We’re just glad no one was hurt in the incident. We apologize the rental car process took a lot longer than expected. One of our claim specialists will reach out to you to discuss any ongoing concerns in that area. Regarding the damage to your car, we completed a full market valuation based on ... read more
Frequently asked questions about Pekin Insurance
How is Pekin Insurance rated?
Pekin Insurance has a 2.3 star rating with 97 reviews.
When is Pekin Insurance open?
Pekin Insurance is closed now. It will open tomorrow at 7:45 a.m.
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