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Pekin Insurance
- Insurance
- Pekin, IL
About this business
Specialties Pekin Insurance helps our customers build their dreams. Or rebuild their lives. We provide peace of mind and long-term security for our policyholders, shareholders, agents, and employees. History Established in 1921. It all began over 90 years ago, when a new Chevrolet cost $850, 40 mph was highway cruising speed, traffic jams and tailgating were unknown, and liquor was illegal. Not a bad year to start an automobile insurance company.
Location details
120 N Parkway Dr, 3933, N Parkway Dr, Pekin, IL, 61554, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:45 a.m. to 4:15 p.m. | |
| Tue | 7:45 a.m. to 4:15 p.m. | |
| Wed | 7:45 a.m. to 4:15 p.m. | |
| Thu | 7:45 a.m. to 4:15 p.m. | |
| Fri | 7:45 a.m. to 4:15 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In dealing with a claim on an accident my son was in, the representative requested pay stubs and information from my employer regarding "Lost time" due to the claim. After submitting the information and being told "I'm going to pay you. I just need the documentation", I was told they don't reimburse lost time. Getting any response from the representative required multiple attempts (emails, voicemails) and often required reaching out to someone else in the company. Needless to say - they made an already bad situation signific... read more
Business response:
Thank you for your review. Our team is reviewing this situation and will contact you shortly. Thank you for your patience.
1st they dropped my local agent so I had to "in writing" ask to continue coverage with them direct. Now a year later the are increasing my premium with no explanation from $1500 yearly to $2800. No accidents, tickets, only a cracked windshield replacement. I had been a loyal customer including my home owner policy for 20+years. Being retired and on fixed income that seldom drive over 50 miles a week is outrageous.
Business response:
Thank you for taking the time to provide your review. We truly value your feedback and are committed to addressing any concerns you may have. A member of our team will be reaching out to you directly to discuss the issues you've raised. Your satisfaction is our priority, and we are here to ensure your experience with us is a positive one. If you have any immediate questions, please feel free to contact us at experience@pekininsurance.com Thank you again for your trust in us.
Had universal life insurance with Pekin for over twenty years. Every year I paid my premium on time. Last week I received a letter that my cash value of my universal life was near zero and that I needed to send $2100.00 to keep the policy up to date. What happened to over $14,000.00 that I had paid to Pekin over the years? Bad investments or is Pekin charging me exorbitant cost to manage a life insurance policy? The agent was not helpful and could not explain what happened to the money. I had my home, car, and life insurance... read more
Business response:
We are reaching out to the reviewer directly to address their concerns.
It has been a year since the insurance claim was filed at Pekin. The assigned adjuster at Pekin said it will take time and we don't know how long. We are working with insured party and approve the claim. Stop calling us. After continuous follow up, I was ignored. No response to my phone calls or emails. Does it really take years to investigate and resolve property damage claim? Neither anyone from Pekin showed interest from upper management nor any person came to the sight to look at. I have sent tons of pictures and videos ... read more
Business response:
Nimesh, we'll be happy to investigate this further. Please email a claim number to experience@pekininsurance.com. Thank you.
Our car was hit by another car, not our fault. They encouraged us to handle it through Pekin and nothing would affect us. Well we have to pay for the rental and the $500 deductible. Have asked several times to get our reimbursement from the other parties insurance and our rep has been no help at all. They lied to us! With something that wasn't our fault shouldn't cost us money and take this long to get reimbursed! It's been 3 months now with nothing! Unacceptable!! Do better! The cost of living is a struggle as it is, so $50... read more
Business response:
Thank you for your review. When more than one insurance carrier is involved, the claim can take extra time to resolve. However, we have received word from the other carrier that they have accepted liability for their insured’s damages. You should be receiving your reimbursement today (06/17/24).
Do not use Pekin Insurance …. they cancel on whim even is you pay your bill. Communication is terrible, their treatment of people of people is terrible. I do not believe they are a good company. Go with someone else that is way better.
they don't return phone calls, nor emails, can't get a hold of anyone. filed a claim in January 18,. 2024 still not resolved. filed a complaint with the department of insurance, have reached out to my attorney, waiting further direction from him. How do they expect one to live in a house without a kitchen, without a sink, without a stove or oven, without a floor, had a huge hole in the kitchen with a sheet of one inch plywood 4 x 8 feet covering the hold to keep my dogs from falling to the basement for weeks. ENOUGH IS ENOUG... read more
Business response:
Thank you, Sarah, for leaving your review. We are sorry that our written and verbal claim communications did not meet your expectations. We are happy to speak with you further regarding your policy details and how those specifics governed the decision on your claim.
They raised my homeowners three hundred dollars a month and I have never filed a claim ever freakin straight trash treating Americans this way
Do go to them they will tell you that you're covered and then back out of it because they don't want to pay out money. Worst insurance company out there. And we looked around and found other insurance companies that are 1000 dollars less.
Business response:
Hello Jon. We're sorry we did not meet your expectations. Please provide us with a Claim Number or an Account Number by emailing us at experience@pekininsurance.com, and we will be happy to look into this issue further. Thank you.
Frequently asked questions about Pekin Insurance
How is Pekin Insurance rated?
Pekin Insurance has a 2.2 star rating with 106 reviews.
When is Pekin Insurance open?
Pekin Insurance is closed now. It will open on Monday at 7:45 a.m.
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