This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Pekin Insurance
- Insurance
- Pekin, IL
About this business
Specialties Pekin Insurance helps our customers build their dreams. Or rebuild their lives. We provide peace of mind and long-term security for our policyholders, shareholders, agents, and employees. History Established in 1921. It all began over 90 years ago, when a new Chevrolet cost $850, 40 mph was highway cruising speed, traffic jams and tailgating were unknown, and liquor was illegal. Not a bad year to start an automobile insurance company.
Location details
120 N Parkway Dr, 3933, N Parkway Dr, Pekin, IL, 61554, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:45 a.m. to 4:15 p.m. | |
| Tue | 7:45 a.m. to 4:15 p.m. | |
| Wed | 7:45 a.m. to 4:15 p.m. | |
| Thu | 7:45 a.m. to 4:15 p.m. | |
| Fri | 7:45 a.m. to 4:15 p.m. | |
| Sat | Closed | |
| Sun | Closed |
they don't return phone calls, nor emails, can't get a hold of anyone. filed a claim in January 18,. 2024 still not resolved. filed a complaint with the department of insurance, have reached out to my attorney, waiting further direction from him. How do they expect one to live in a house without a kitchen, without a sink, without a stove or oven, without a floor, had a huge hole in the kitchen with a sheet of one inch plywood 4 x 8 feet covering the hold to keep my dogs from falling to the basement for weeks. ENOUGH IS ENOUG... read more
Business response:
Thank you, Sarah, for leaving your review. We are sorry that our written and verbal claim communications did not meet your expectations. We are happy to speak with you further regarding your policy details and how those specifics governed the decision on your claim.
They raised my homeowners three hundred dollars a month and I have never filed a claim ever freakin straight trash treating Americans this way
Do go to them they will tell you that you're covered and then back out of it because they don't want to pay out money. Worst insurance company out there. And we looked around and found other insurance companies that are 1000 dollars less.
Business response:
Hello Jon. We're sorry we did not meet your expectations. Please provide us with a Claim Number or an Account Number by emailing us at experience@pekininsurance.com, and we will be happy to look into this issue further. Thank you.
tripled my insurance without notice, zero claims, zero tickets, zero incidents, charged me a 3rd prorated when I cancelled after a week. this company should be ashamed of themselves
Business response:
We understand how frustrating it can be to see your insurance rates rise. Severe weather events and inflation have had a tremendous impact on the insurance industry. We can empathize with your concern over the rate increases and understand your decision on switching insurance carriers. We thank you for having been a Pekin Insurance customer. Please reach out to us at socialmedia@pekininsurance.com if you would like to share anything additional.
My husband had back and hip trouble and had to have surgery, this putting us at half of a paycheck, being on short term disability. My niece had recently become an insurance agent. she assured me that she could find better and cheaper home and car insurance for us to help us get by a bit easier, and she did! I was making my payments 3 weeks early and very happy to have a smaller payment. After being on this insurance for only 3 or 4 months, there was a huge storm and we had huge tree limbs down, one falling on the chicken co... read more
Business response:
Thank you for taking the time to post your review. While we cannot delve into the specifics of the policy cancellation, we want you to know that your concerns are heard and taken seriously.We can empathize with the challenges your family has felt due to the cancellation of your policy. Your independent agent is a knowledgeable resource who can offer guidance and support in navigating situations like this. We also deeply empathize with the health challenges your husband is facing and sincerely hope for his swift recovery and ... read more
We have been a customer for 10 years with only 1 minor claim. I was happy with pekin, a little expensive but other than that pretty decent, until now you don't want to insure my manufactured home! I don't live in a place with bad weather for the most part. But to just drop me because of my home being a manufactured home wtf. Now I am really ****** off and would not recommend your service to my worst enemy!?? YOU need to fix the star system so I can leave you a negative star review.
Business response:
We can appreciate your frustration with this situation and empathize with having to find newcoverageinsurance.Unfortunately, we made the difficult business decision to no longer offer this coverage. Your independentinsuranceagent will be able to work with you to find the right insurance carrier to meet your insurance needs. We do appreciate the long-standing loyalty you had with Pekin Insurance and are truly sorry we can no longer offer this insurance product.
Had a commercial policy with this company for over 20 years. Every few years I would get a new agent , I was tired of training. New agents couldn’t even get a callback never had a claim. They just thought I was automatic customer service got worse and worse. All they had to do is return phone calls ! I fired them!
There is a theme in these reviews of undervaluing property claims. It appears borderline criminal, given the scope and gravity. I am going through a similar experience, where it has taken over a month for the company to send an appraiser, who ultimately undervalued my motorcycle by thousands of dollars. Thankfully I kept all of my receipts, but the process is not finished. It seems like a group file may be appropriate to provide relief to all of these individuals and many more who didn’t file reviews, for the amount of money... read more
Business response:
Mr. *********, Thank you for your review. We appreciate your feedback, as it helps us continually improve our processes. In this case, your motorcycle was based on current market pricing. After indicating you had made several aftermarket improvements to your bike, we offered to take another look at the evaluation. As you are aware, due to a technical problem we were unable to view the receipts and upgrade information you sent us originally, and asked that you resend them in a different format so we could review them in detai... read more
ABSOLUTELY HORRIBLE! It’s been nearly 50 days and I’ve called over 20 times, left multiple voicemails and even tried emailing, and have yet to receive a response from my auto adjuster. I even called and left a voicemail for the his manager but he has not responded either. They just keep making excuses and doing whatever they can to delay the claims process. I’ve never in my life seen such a large company act this unprofessional. I’ve already filed a complaint with the ** Dept of Insurance. If I were you I’d avoid this compan... read more
Business response:
Mr. *****, Thank you for contacting us to let us know about your recent Claim experience with our company. This is not our usual operating procedure. However, some claims can be complicated and take considerable time to reach a fair and equitable settlement for all parties involved. Our Auto Claim Specialist has reached out and is waiting for additional information from you. Working together, we’re confident that we can resolve this claim efficiently and fairly. Thank you for your business.
Frequently asked questions about Pekin Insurance
How is Pekin Insurance rated?
Pekin Insurance has a 2.2 star rating with 111 reviews.
When is Pekin Insurance open?
Pekin Insurance is closed now. It will open on Monday at 7:45 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com