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Pearle Vision
- Laser Eye Surgery/Lasik
- Elmont, NY
About this business
Location details
1445 Hempstead Turnpike, Elmont, NY, 11003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I was deeply humiliated and embarrassed by the treatment I received from this office on March 10, 2023. The discriminatory actions of the office personnel were palpable. Specifically, I had an appointment at 9:30 am. I arrived at 9:05 am. I patiently waited While I was waiting, other patients arrived and were treated before me. I was not seen until 10:00 am. When I asked why this happened, I was advised by the front desk attendant that the other people who arrived after I was seeing other doctors. In fact, the other patients... read more
Business response:
Hello ******,Thank you for reaching out to us regarding your complaint.We regret to hear about your negative experience with one of our locations and are here to help.Upon reviewing your comments, we see that you failed to provide the specific location information so that we can escalate this through the proper channels. If you could, please reach back out to us and provide the store you visited full address, phone number, and store number. This information will be necessary in order for us to be able to further assist you. ... read more
I was deeply humiliated and embarrassed by the treatment I received from this office on March 10, 2023. The discriminatory actions of the office personnel were palpable. Specifically, I had an appointment at 9:30 am. I arrived at 9:05 am. I patiently waited While I was waiting, other patients arrived and were treated before me. I was not seen until 10:00 am. When I asked why this happened, I was advised by the front desk attendant that the other people who arrived after I was seeing other doctors. In fact, the other patients... read more
Business response:
Hello ******,Thank you for reaching out to us regarding your complaint.We regret to hear about your negative experience with one of our locations and are here to help.Upon reviewing your comments, we see that you failed to provide the specific location information so that we can escalate this through the proper channels. If you could, please reach back out to us and provide the store you visited full address, phone number, and store number. This information will be necessary in order for us to be able to further assist you. ... read more
This company owns Target Optical. My experience placing a contact order was absolutely terrible. My order was apparently canceled and I never received any notification that this had happened. Had I known, I would have immediately placed a new order elsewhere as I really need them. I assumed they were still set to arrive despite no updates because I was still being charged by aftrepay. I sent an email, chatted with someone, and after no help I called and waited on the line. The woman on the phone was very nice and finally got... read more
Business response:
Hello ******,Thank you for reaching out to ************** via the BBB.We regret to hear that your order was cancelled and you were still being charged for it through Afterpay.However, we are pleased to hear that you were able to call in and get your refund processed as ell as an explanation as to why your order had been cancelled.We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback... read more
This company owns Target Optical. My experience placing a contact order was absolutely terrible. My order was apparently canceled and I never received any notification that this had happened. Had I known, I would have immediately placed a new order elsewhere as I really need them. I assumed they were still set to arrive despite no updates because I was still being charged by aftrepay. I sent an email, chatted with someone, and after no help I called and waited on the line. The woman on the phone was very nice and finally got... read more
Business response:
Hello ******,Thank you for reaching out to ************** via the BBB.We regret to hear that your order was cancelled and you were still being charged for it through Afterpay.However, we are pleased to hear that you were able to call in and get your refund processed as ell as an explanation as to why your order had been cancelled.We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback... read more
My pair of Ray-Ban Stories stopped working after 9 months so I opened a claim to have them replaced. Luxottica gave me a few options for replacements, which none matched the exact item I paid for. I asked for a pair of glasses similar to the ones I initially purchased but was told this was all they had to offer. None of the replacement options had polarized lenses but I selected a new pair and moved on. I was highly disappointed in the replacement pair and sent them back to Luxottica to see if I could get them replaced with ... read more
Business response:
Hello *******,Thank you for reaching out to Luxottica AfterSales via the BBB.We regret to hear about your experience thus far and we are here to help.After reviewing your account, we were unable to find any previous interaction history under the email address *********************** If you could, please reach back out to us and provide the email address that you have been using to correspond with our ********************** so that we can view your interaction history and move forward accordingly.Thank you,Luxottica After Sal... read more
My pair of Ray-Ban Stories stopped working after 9 months so I opened a claim to have them replaced. Luxottica gave me a few options for replacements, which none matched the exact item I paid for. I asked for a pair of glasses similar to the ones I initially purchased but was told this was all they had to offer. None of the replacement options had polarized lenses but I selected a new pair and moved on. I was highly disappointed in the replacement pair and sent them back to Luxottica to see if I could get them replaced with ... read more
Business response:
Hello *******,Thank you for reaching out to Luxottica AfterSales via the BBB.We regret to hear about your experience thus far and we are here to help.After reviewing your account, we were unable to find any previous interaction history under the email address *********************** If you could, please reach back out to us and provide the email address that you have been using to correspond with our ********************** so that we can view your interaction history and move forward accordingly.Thank you,Luxottica After Sal... read more
I had the best experience ever in customer service. Everyone here, from the doctor to the opticians is first class. They all made sure I was happy. I love my new glasses. I strongly recommend this wonderful eye care store.
I placed an order for glasses on 12/29/22. Never received an email confirmation even after chatting with their customer service rep who ensured me that they resent the confirmation. On 1/16/23 I chatted with them again wondering where my order was. I was told that something went wrong with my order and that it could not be processed. The rep informed me that they have to cancel the order and I will be refunded in 5-7 business days. And that I needed to re order the glasses. They did provide me with a free pair of glasses, wh... read more
Business response:
Hello ******, Thank you for eaching out to ***********via the BBB. We regret to hear about your experience thus far. After reviewing your account, it appears that you were not charged for order *************as the ******transactionfailed to process on 2/6 when the order shipped out. Should you end up recieving this order that should have been cancelled, you may feel free to keep it. Thank you, ***********Customer Resolution Team
I placed an order for glasses on 12/29/22. Never received an email confirmation even after chatting with their customer service rep who ensured me that they resent the confirmation. On 1/16/23 I chatted with them again wondering where my order was. I was told that something went wrong with my order and that it could not be processed. The rep informed me that they have to cancel the order and I will be refunded in 5-7 business days. And that I needed to re order the glasses. They did provide me with a free pair of glasses, wh... read more
Business response:
Hello ******, Thank you for eaching out to ***********via the BBB. We regret to hear about your experience thus far. After reviewing your account, it appears that you were not charged for order *************as the ******transactionfailed to process on 2/6 when the order shipped out. Should you end up recieving this order that should have been cancelled, you may feel free to keep it. Thank you, ***********Customer Resolution Team
Frequently asked questions about Pearle Vision
How is Pearle Vision rated?
Pearle Vision has a 2.5 star rating with 257 reviews.
When is Pearle Vision open?
Pearle Vision is closed now. It will open at 10:00 a.m.
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