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Pearle Vision
- Laser Eye Surgery/Lasik
- Elmont, NY
About this business
Location details
1445 Hempstead Turnpike, Elmont, NY, 11003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Been 2 months since I placed order. They sent me a pair with the wrong lenses that made me dizzy and the right lenses was all smeared and didn't come off. It was in the lenses itself. Kept saying they were expedited the shipping and 2 months later still waiting. NO GLASSES. Charged my insurance $250 and no refund nothing. Going to have to file complaint and take to court plus file a complaint for fraud cause what they are doing to their customers is taking their money and they are not getting the glasses and if they do the a... read more
Business response:
Hello *****,Thank you for reaching out to ***********via the BBB.We regret to hear about your experience thus far.After reviewing your account, it appears that yesterday 1/31, a representative named "*******" gave you a code to place a new order. Please note that there is no need for you to send the original, damaged order back to us. And *****, we apologize that your initial replacement order was wrongfully cancelled.Thank you,Luxottica Customer Resolution Team
The customer service is ATROCIOUS!! I ordered my at the end of December with a 2-3 week return. It is now the end of January and I've been given 4 different dates that they will be delivered. Reached out to the store manager about a refund and she laughed about the situation while I was explaining it to her. I don't think I will ever use Lenscrafters again.
Business response:
Hello ******,Thank you for reaching out to LensCrafters via the BBB.We have experienced an unexpected increase in orders over the past few weeks resulting in some delays with our processing lab. The lab is diligently working to get your order manufactured and shipped to you as soon as possible. Once your order ships, you should receive a shipping confirmation email that will contain your tracking information. We apologize for the delay and inconvenience.We appreciate your patience and understanding,Thank you,Luxottica Custom... read more
The customer service is ATROCIOUS!! I ordered my at the end of December with a 2-3 week return. It is now the end of January and I've been given 4 different dates that they will be delivered. Reached out to the store manager about a refund and she laughed about the situation while I was explaining it to her. I don't think I will ever use Lenscrafters again.
Business response:
Hello ******,Thank you for reaching out to LensCrafters via the BBB.We have experienced an unexpected increase in orders over the past few weeks resulting in some delays with our processing lab. The lab is diligently working to get your order manufactured and shipped to you as soon as possible. Once your order ships, you should receive a shipping confirmation email that will contain your tracking information. We apologize for the delay and inconvenience.We appreciate your patience and understanding,Thank you,Luxottica Custom... read more
Terrible company and customer service. I waited 14 business days for my glasses and I heard nothing so I called to find out they didn’t even start making them. Then they made them in a short period of time only to make them wrong (they made them for nearsighted and I am farsighted) so here I am waiting…. again… don’t bother with this company. Awful can’t even describe it! This is not the first time I’ve had problems.. don’t be an idiot like me just RUN AWAY FROM LENSCRAFTERS!!!!
Business response:
Hello *********,Thank you for reaching out to us via the BBB.We regret to hear about your experience with us leading up to this point.After reviewing your account, we have gone ahead and sent your most recent comments/review to the store management team in hopes that they can provide you with a resolution to your complaint.You should be expecting to hear from a representative of the brand/store within 5 business days. Thank you,LensCrafters Customer Resolution Team
Terrible company and customer service. I waited 14 business days for my glasses and I heard nothing so I called to find out they didn’t even start making them. Then they made them in a short period of time only to make them wrong (they made them for nearsighted and I am farsighted) so here I am waiting…. again… don’t bother with this company. Awful can’t even describe it! This is not the first time I’ve had problems.. don’t be an idiot like me just RUN AWAY FROM LENSCRAFTERS!!!!
Business response:
Hello *********,Thank you for reaching out to us via the BBB.We regret to hear about your experience with us leading up to this point.After reviewing your account, we have gone ahead and sent your most recent comments/review to the store management team in hopes that they can provide you with a resolution to your complaint.You should be expecting to hear from a representative of the brand/store within 5 business days. Thank you,LensCrafters Customer Resolution Team
Staffs were quite helpful and friendly. Every time my husband and I went into the store for our glasses adjustment or nose pads replacement, they did a good job and quick. We were grateful.
Business response:
Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!
Staffs were quite helpful and friendly. Every time my husband and I went into the store for our glasses adjustment or nose pads replacement, they did a good job and quick. We were grateful.
Business response:
Thank you for your review. Our associates are some of the best around and we are always happy to hear our customers feel the same!
On January 6 , I purchased a pair of frames and lenses. It was time sensible as my previous pair were lost and I was scheduled for foot surgery 1/20. I will be doing a lot of remote work , Thus the need for the glasses. I was told they would be in. I inquired about the status of the order on 1/16. I was told they were “lost” . Replacement order was put in and today I was told today delivery 1/30. While the staff couldn’t be any nicer. I don’t understand why this order could not be expediated to ensure delivery. Totally unacc... read more
Business response:
Hello *****,Thank you for reaching out to us regarding your complaint.After reviewing your account, I can confirm with you that we have experienced an unexpected increase in orders over the past few weeks resulting in some delays with our processing lab. The lab is diligently working to get your order manufactured and shipped to you as soon as possible. Once your order ships, you should receive a shipping confirmation email that will contain your tracking information. We apologize for the delay and inconvenience.Thank you,Lu... read more
On January 6 , I purchased a pair of frames and lenses. It was time sensible as my previous pair were lost and I was scheduled for foot surgery 1/20. I will be doing a lot of remote work , Thus the need for the glasses. I was told they would be in. I inquired about the status of the order on 1/16. I was told they were “lost” . Replacement order was put in and today I was told today delivery 1/30. While the staff couldn’t be any nicer. I don’t understand why this order could not be expediated to ensure delivery. Totally unacc... read more
Business response:
Hello *****,Thank you for reaching out to us regarding your complaint.After reviewing your account, I can confirm with you that we have experienced an unexpected increase in orders over the past few weeks resulting in some delays with our processing lab. The lab is diligently working to get your order manufactured and shipped to you as soon as possible. Once your order ships, you should receive a shipping confirmation email that will contain your tracking information. We apologize for the delay and inconvenience.Thank you,Lu... read more
Frequently asked questions about Pearle Vision
How is Pearle Vision rated?
Pearle Vision has a 2.5 star rating with 259 reviews.
When is Pearle Vision open?
Pearle Vision is closed now. It will open tomorrow at 10:00 a.m.
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