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Pearle Vision
- Laser Eye Surgery/Lasik
- Elmont, NY
About this business
Location details
1445 Hempstead Turnpike, Elmont, NY, 11003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Terrible experience with them and urging everyone NOT TO BUY from them I placed a prescription glasses order on TargetOptical.com and received a pair of glasses with completely wrong prescription. I then requested for a return and refund. Per their service level agreement, I should have received a refund within 15 days after they received my return. That never happened. It took me multiple calls and a few hours on the call to have them admitted that "somehow the refund was not proceeded", and another 3 weeks for me to receiv... read more
Business response:
<p>Hello *********</p> <p>Thank you for the additional information about your survey response and experience with *************** Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback to our management team to ensure the matter is properly addressed.W... read more
Terrible experience with them and urging everyone NOT TO BUY from them I placed a prescription glasses order on TargetOptical.com and received a pair of glasses with completely wrong prescription. I then requested for a return and refund. Per their service level agreement, I should have received a refund within 15 days after they received my return. That never happened. It took me multiple calls and a few hours on the call to have them admitted that "somehow the refund was not proceeded", and another 3 weeks for me to receiv... read more
Business response:
<p>Hello *********</p> <p>Thank you for the additional information about your survey response and experience with *************** Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback to our management team to ensure the matter is properly addressed.W... read more
This company needs to be completely shut down. My first experience was going online to make an appointment, they did call back to inform me that on that particular day, there was no doctor available. I then re scheduled for May 3, 2023, they sent me a text to confirm which I did and they send back another text thanking me for confirming and that they looked forward to my visit the next day. I drove 206 miles for this alleged appointment only for a technician to tell me that once again there was no doctor available. I showed ... read more
Business response:
<p>Hello ******,</p> <p>Thank you for the additional information about your experience with Luxottica. Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback to our management team to ensure the matter is properly addressed.We apologize for not meeting... read more
This company needs to be completely shut down. My first experience was going online to make an appointment, they did call back to inform me that on that particular day, there was no doctor available. I then re scheduled for May 3, 2023, they sent me a text to confirm which I did and they send back another text thanking me for confirming and that they looked forward to my visit the next day. I drove 206 miles for this alleged appointment only for a technician to tell me that once again there was no doctor available. I showed ... read more
Business response:
<p>Hello ******,</p> <p>Thank you for the additional information about your experience with Luxottica. Your feedback is essential in identifying opportunities for improvement as we strive to deliver the best possible customer experience.We expect our customers to feel welcome, cared for and important; we apologize if you felt this was not the case. We appreciate your candid and constructive comments and have forwarded your feedback to our management team to ensure the matter is properly addressed.We apologize for not meeting... read more
Store associates refuse to honor Lens Crafters' "30-day Happyness Guarantee." Less than 30 days after receiving my prescription sunglasses, the nose pad fell off. Upon visiting the store, I was told it was my responsibility to contact the glass manufacturer (Costa) and seek a warranty claim. Dissatisfied with the lack of customer service, I asked about the 30-day 100% satisfaction guarantee and was told it did not apply when the product is defective. Desired resolution: For Lens Crafters to either take on the responsibility ... read more
Store associates refuse to honor Lens Crafters' "30-day Happyness Guarantee." Less than 30 days after receiving my prescription sunglasses, the nose pad fell off. Upon visiting the store, I was told it was my responsibility to contact the glass manufacturer (Costa) and seek a warranty claim. Dissatisfied with the lack of customer service, I asked about the 30-day 100% satisfaction guarantee and was told it did not apply when the product is defective. Desired resolution: For Lens Crafters to either take on the responsibility ... read more
Never buy from them. Can’t get in touch with them . Never answer my emails. And never tell you where you’re order is
Business response:
<p>Hello ****,</p> <p></p> <p>Thankyou for reaching out to Luxottica via the BBB.</p> <p>We regret to hear that you will not buy from **, that you cannot get in touch with us, that we do not answer your emails, and that we never tell you where your order is.</p> <p></p> <p>After reviewing your accont ******************* we were unfortunately unable to find any previous interaction history under this email address.</p> <p></p> <p>We would love to be able to help turn this around for you, but in order to do so, we will require... read more
Never buy from them. Can’t get in touch with them . Never answer my emails. And never tell you where you’re order is
Business response:
<p>Hello ****,</p> <p></p> <p>Thankyou for reaching out to Luxottica via the BBB.</p> <p>We regret to hear that you will not buy from **, that you cannot get in touch with us, that we do not answer your emails, and that we never tell you where your order is.</p> <p></p> <p>After reviewing your accont ******************* we were unfortunately unable to find any previous interaction history under this email address.</p> <p></p> <p>We would love to be able to help turn this around for you, but in order to do so, we will require... read more
This company is TERRIBLE! They are impossible to get in touch with and run you around in circles until you just give up. I'm done with them!
Business response:
Hello *******,Thank you for reaching out to us via the BBB.We regret to hear your feelings regarding our compay and we are here to help.After reviewing your interaction history, it appears that you were attempting to obtain order information from a previous order placed with us. If you could, please reach back out to us and provide: The name on the order, any potential email addresses used, the approx. date of purchase, the last 4 of the card used, as well as the exact order amount if available (Can be found in your bank sta... read more
Frequently asked questions about Pearle Vision
How is Pearle Vision rated?
Pearle Vision has a 2.5 star rating with 257 reviews.
When is Pearle Vision open?
Pearle Vision is closed now. It will open at 10:00 a.m.
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