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Pearle Vision
- Laser Eye Surgery/Lasik
- Elmont, NY
About this business
Location details
1445 Hempstead Turnpike, Elmont, NY, 11003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Ordered prescription glasses two weeks ago with Express Delivery (Aug 5th to Aug 10th EST Delivery). On the 10th I contacted them asking why I had not received my glasses yet. They informed me that glasses have a 10 day turn around then are shipped. Can't expect people to pay express shipping with anticipated delivery dates. I asked for a refund on my express shipping. The next day they canceled my order & labeled it a manufacturing issue. They said I would have to re-order & experience waiting roughly two weeks again. Glass... read more
Business response:
<p>Hello*******,</p> <p>Thank you for reaching out to Luxottica via the BBB.</p> <p></p> <p>We regret to hear about the delay and eventual cancellation of your order, and we are here to help.</p> <p></p> <p>Unfortunately, after attempting to review your previous interaction history under email address*********************************, we were unable to locate any previous interaction history.</p> <p></p> <p>If you could, please reach back out to us and provide the phone number, email address, order number, and store your pur... read more
WARNING: THIS COMPANY IS A SCAM No customer support and the order number they sent me does not work. I tried to call and all they have is sales reps who hang up on you. I want my glasses but there is no way to get your money back or even contact them.
Business response:
<p>Hello *****,</p> <p>Thank you for reaching out to Ray-Ban.com!</p> <p></p> <p>After attempting to locate your previous interaction history, we were unable to find anything associated with "*************************"</p> <p>It is possible thatyou may have purchased glasses from a non-official Ray-Ban website.We suggest contacting your financial institution to dispute the charges. The company you ordered from might also be able to provide you with a return/refund.</p> <p>We apologize for the situation! Have a wonderful day!... read more
WARNING: THIS COMPANY IS A SCAM No customer support and the order number they sent me does not work. I tried to call and all they have is sales reps who hang up on you. I want my glasses but there is no way to get your money back or even contact them.
Business response:
<p>Hello *****,</p> <p>Thank you for reaching out to Ray-Ban.com!</p> <p></p> <p>After attempting to locate your previous interaction history, we were unable to find anything associated with "*************************"</p> <p>It is possible thatyou may have purchased glasses from a non-official Ray-Ban website.We suggest contacting your financial institution to dispute the charges. The company you ordered from might also be able to provide you with a return/refund.</p> <p>We apologize for the situation! Have a wonderful day!... read more
I've been a customer for years. When their website had a glitch and I couldn't make my order, they refused to do anything. One simple little fix, less than a minute of their time, and they couldn't bother responding. I spent over an hour and a half on their chat window, having to respond within 2 minutes or they disconnect me. Couldn't work, even pee b/c they were holding me hostage on their site with the constant threat of disconnecting me. Never received any response other than that threat, telling me *I* need to continue ... read more
Business response:
<p>Hello ********,</p> <p>Thank you for contacting Glasses.com via the BBB.</p> <p>We regret to hear that the site is not allowing you to place your order, and for the issues you had with our chat customer support. Unfortunately, we were unable to locate any previous interaction history under your email (*****************). If you corresponded with us via a different email, could you please reach back out and provide that?</p> <p>We are more than happy to look into this for you. However, we require more information from you.... read more
A simple out of network claim took hours of time, almost a dozen documented calls, countless Customer Care Tickets and claim numbers that change every time you call, and 4 tries at sending a check before they got it right. Each time you talk with someone that answers the phone, explain everything to them, then get transferred and start all over with the escalation department, each time on multiple calls. To save time, one time I asked to go directly to the escalation department, and was met with hostility! Hours of time. Ter... read more
Business response:
<p>Hello****,</p> <p></p> <p>Thank you for reaching out to ************** via the BBB.</p> <p></p> <p>We regret to hear about your experience thus far, are we are here to help.</p> <p></p> <p>After attempting to review your previous interaction history, we were unfortunately unable to locate any correspondence between you and us under the email********************.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
I've been a customer for years. When their website had a glitch and I couldn't make my order, they refused to do anything. One simple little fix, less than a minute of their time, and they couldn't bother responding. I spent over an hour and a half on their chat window, having to respond within 2 minutes or they disconnect me. Couldn't work, even pee b/c they were holding me hostage on their site with the constant threat of disconnecting me. Never received any response other than that threat, telling me *I* need to continue ... read more
Business response:
<p>Hello ********,</p> <p>Thank you for contacting Glasses.com via the BBB.</p> <p>We regret to hear that the site is not allowing you to place your order, and for the issues you had with our chat customer support. Unfortunately, we were unable to locate any previous interaction history under your email (*****************). If you corresponded with us via a different email, could you please reach back out and provide that?</p> <p>We are more than happy to look into this for you. However, we require more information from you.... read more
A simple out of network claim took hours of time, almost a dozen documented calls, countless Customer Care Tickets and claim numbers that change every time you call, and 4 tries at sending a check before they got it right. Each time you talk with someone that answers the phone, explain everything to them, then get transferred and start all over with the escalation department, each time on multiple calls. To save time, one time I asked to go directly to the escalation department, and was met with hostility! Hours of time. Ter... read more
Business response:
<p>Hello****,</p> <p></p> <p>Thank you for reaching out to ************** via the BBB.</p> <p></p> <p>We regret to hear about your experience thus far, are we are here to help.</p> <p></p> <p>After attempting to review your previous interaction history, we were unfortunately unable to locate any correspondence between you and us under the email********************.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
Their website deliberately misleads you about the prices of add-on features. Click here to upgrade you lenses for $18 leads to $30 being added to the price. Call to inqire about it and you're told it's an error and there's nothing they can do; they won't honor the $18 price. That's illegal, false advertising, and manipulating the customer. They're banking on the fact that most people trust webstores to add prices correctly and aren't closely monitoring the numbers.
Business response:
<p>Hello *****,</p> <p></p> <p>Thank you for reaching out to Luxottica via the BBB.</p> <p></p> <p>We regret to hear that you encountered some issues during the checkout process, and we apologize for the inconvenience.</p> <p></p> <p>Please note that what you encountered was a simple technical error/glitch that our website must have experienced. You can rest assured knowing that we wuld never engage in false advertising nor would we manipulate our customers. Also, we are not banking on the fact that most people rust webstore... read more
Their website deliberately misleads you about the prices of add-on features. Click here to upgrade you lenses for $18 leads to $30 being added to the price. Call to inqire about it and you're told it's an error and there's nothing they can do; they won't honor the $18 price. That's illegal, false advertising, and manipulating the customer. They're banking on the fact that most people trust webstores to add prices correctly and aren't closely monitoring the numbers.
Business response:
<p>Hello *****,</p> <p></p> <p>Thank you for reaching out to Luxottica via the BBB.</p> <p></p> <p>We regret to hear that you encountered some issues during the checkout process, and we apologize for the inconvenience.</p> <p></p> <p>Please note that what you encountered was a simple technical error/glitch that our website must have experienced. You can rest assured knowing that we wuld never engage in false advertising nor would we manipulate our customers. Also, we are not banking on the fact that most people rust webstore... read more
Frequently asked questions about Pearle Vision
How is Pearle Vision rated?
Pearle Vision has a 2.5 star rating with 257 reviews.
When is Pearle Vision open?
Pearle Vision is closed now. It will open at 10:00 a.m.
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