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Pearle Vision
- Laser Eye Surgery/Lasik
- Elmont, NY
About this business
Location details
1445 Hempstead Turnpike, Elmont, NY, 11003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I placed an order for replacement lenses and then immediately realized that I ordered the incorrect ones. I tried to cancel my order, but there is no function for that on the website. I emailed customer service to request a cancellation, but I later read on the site that they cannot cancel orders once placed. I figured that since I just placed the order that it should be able to be cancelled. I chatted with two customer service agents and was promptly told that their system does not allow order cancellations. What does that ... read more
Business response:
Hello *******,<br style="box-sizing: inherit;" /> <br style="box-sizing: inherit;" /> Thank you for contacting Luxottica After Sales. I am sorry to hearthat you ordered the incorrect replacement lenses and were unable to cancel the order.<br style="box-sizing: inherit;" /> <br style="box-sizing: inherit;" /> <br /> Our system is designed to fulfill and ship orders as quickly as possible and for that reason we are not able to cancel it.We recommend you return the order once you receive for a refund and then place a new order ... read more
Bought glasses in lenscrafters (******************** mall) in May and suddenly the frame broke while in the case. Brought it in store and was told that I have to file a claim thru oakley when the website says I have to go to the retailer first. Made a claim on the website but was rejected as they said it was not due to a defect. Glasses was not used or broken due to my fault. Suddenly broke while just in the case stored. This is bad customer service from both ******************** and also oakley/luxoticas website
Business response:
Hello *******,<br style="box-sizing: inherit;" /> <br style="box-sizing: inherit;" /> Thank you for contacting Luxottica After Sales! We are sorry to hear that you are not satisfied with the result of warranty request. After reviewing request # ********, it appears the defect on the frame was caused by some external forces that do not belong to the manufactory defectives.<br style="box-sizing: inherit;" /> <br style="box-sizing: inherit;" /> Please be aware of below terms of our warranty policy.<br style="box-sizing: inherit... read more
Bought glasses in lenscrafters (******************** mall) in May and suddenly the frame broke while in the case. Brought it in store and was told that I have to file a claim thru oakley when the website says I have to go to the retailer first. Made a claim on the website but was rejected as they said it was not due to a defect. Glasses was not used or broken due to my fault. Suddenly broke while just in the case stored. This is bad customer service from both ******************** and also oakley/luxoticas website
Business response:
Hello *******,<br style="box-sizing: inherit;" /> <br style="box-sizing: inherit;" /> Thank you for contacting Luxottica After Sales! We are sorry to hear that you are not satisfied with the result of warranty request. After reviewing request # ********, it appears the defect on the frame was caused by some external forces that do not belong to the manufactory defectives.<br style="box-sizing: inherit;" /> <br style="box-sizing: inherit;" /> Please be aware of below terms of our warranty policy.<br style="box-sizing: inherit... read more
A total rip off of the Lenscrafter name. I bought a pair of glasses and two weeks later I was simple wading in the ocean when one lens fell out. I was unable to find the lens so the glasses are obviously useless. Tried to file a claim and they said to give it 48 hours to get a response. It's been four days and nothing. I never even got an email verification of my claim. The phone number is just a black hole of options with no ability to get a human for guidance. I tried visiting a Lenscrafters but they just said they weren't... read more
Business response:
Hello *******<br /> Thank you for contacting LensCrafters! I'm sorry to hear that you lost a lens in the ocean. Non-prescription replacement parts cannot be purchased directly through LensCrafters, but they can be purchased through Luxottica, our parent company. To place an order please visit https://luxotticacustomercare.com/luxotticaaftersales.<br /> If your lens was a prescription lens, please reach out directly to the store your purchase was made from for further assistance.<br /> Again, thank you for contacting LensCraf... read more
Although I have never done business with this company according to my LifeLock alerts Luxottica sold my personal information to the Dark Web
Business response:
Hello *****<br /> In November 2022, we learned through our proactive monitoring procedures that certain customerdatafrom Luxottica’s retail brands, originally obtained through a third-party, was published in an online post. Thedataincluded in this incident wasdatafrom customers who made purchases in our retail stores or on our ecommerce sites.<br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px;" /> Thedatadoes not include individuals’ financial information, social security nu... read more
Although I have never done business with this company according to my LifeLock alerts Luxottica sold my personal information to the Dark Web
Business response:
Hello *****<br /> In November 2022, we learned through our proactive monitoring procedures that certain customerdatafrom Luxottica’s retail brands, originally obtained through a third-party, was published in an online post. Thedataincluded in this incident wasdatafrom customers who made purchases in our retail stores or on our ecommerce sites.<br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px;" /> Thedatadoes not include individuals’ financial information, social security nu... read more
A total rip off of the Lenscrafter name. I bought a pair of glasses and two weeks later I was simple wading in the ocean when one lens fell out. I was unable to find the lens so the glasses are obviously useless. Tried to file a claim and they said to give it 48 hours to get a response. It's been four days and nothing. I never even got an email verification of my claim. The phone number is just a black hole of options with no ability to get a human for guidance. I tried visiting a Lenscrafters but they just said they weren't... read more
Business response:
Hello *******<br /> Thank you for contacting LensCrafters! I'm sorry to hear that you lost a lens in the ocean. Non-prescription replacement parts cannot be purchased directly through LensCrafters, but they can be purchased through Luxottica, our parent company. To place an order please visit https://luxotticacustomercare.com/luxotticaaftersales.<br /> If your lens was a prescription lens, please reach out directly to the store your purchase was made from for further assistance.<br /> Again, thank you for contacting LensCraf... read more
I ordered a pair of Oakley Sunglasses with my prescription a couple weeks ago. This was my first time ordering. I saw all the terrible reviews and was worried about my purchase. I received them yesterday in a very timely manner. The glasses are perfect. Thank you Glasses.com for everything you do. My glasses are awesome, And my insurance covered a large portion of them. I will order again in the future. .
Business response:
<p>Hello ******,</p> <p>Thank you for your review! We are happy to hear your glasses were ready on-time and met your expectations. We take pride in our glasses and level of customer service. We hope to see you again!</p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
I ordered a pair of Oakley Sunglasses with my prescription a couple weeks ago. This was my first time ordering. I saw all the terrible reviews and was worried about my purchase. I received them yesterday in a very timely manner. The glasses are perfect. Thank you Glasses.com for everything you do. My glasses are awesome, And my insurance covered a large portion of them. I will order again in the future. .
Business response:
<p>Hello ******,</p> <p>Thank you for your review! We are happy to hear your glasses were ready on-time and met your expectations. We take pride in our glasses and level of customer service. We hope to see you again!</p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
Frequently asked questions about Pearle Vision
How is Pearle Vision rated?
Pearle Vision has a 2.5 star rating with 257 reviews.
When is Pearle Vision open?
Pearle Vision is closed now. It will open at 10:00 a.m.
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