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Pearle Vision
- Laser Eye Surgery/Lasik
- Elmont, NY
About this business
Location details
1445 Hempstead Turnpike, Elmont, NY, 11003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I bought glasses directly from the website back in August and by November my glasses were already falling apart. I said hey it happens so I replaced the screws and kept moving on with my life. Eventually it started happening on a regular basis. So I reached out to the customer service and it took a bit of arguing but I finally was able to get a replacement pair of glasses. I then got those replacement glasses and they are just as bad as the first pair. I have photos proving how my glasses how they keep falling apart. Worst p... read more
Business response:
Hello ******,Thank you for reachng out to us regarding your complaint. We regret to hear about your dissatisfaction with our company, products, and customer service After reviewing your account, we have decided to make a one time exception for you and issue a full refund ($176.30) to the original form of payment for order ********. You should expect to see this refund reflect on your side within 5 business days.Thank you,Luxottica Customer Resolution Team
This company is TERRIBLE! They are impossible to get in touch with and run you around in circles until you just give up. I'm done with them!
Business response:
Hello *******,Thank you for reaching out to us via the BBB.We regret to hear your feelings regarding our compay and we are here to help.After reviewing your interaction history, it appears that you were attempting to obtain order information from a previous order placed with us. If you could, please reach back out to us and provide: The name on the order, any potential email addresses used, the approx. date of purchase, the last 4 of the card used, as well as the exact order amount if available (Can be found in your bank sta... read more
I bought glasses directly from the website back in August and by November my glasses were already falling apart. I said hey it happens so I replaced the screws and kept moving on with my life. Eventually it started happening on a regular basis. So I reached out to the customer service and it took a bit of arguing but I finally was able to get a replacement pair of glasses. I then got those replacement glasses and they are just as bad as the first pair. I have photos proving how my glasses how they keep falling apart. Worst p... read more
Business response:
Hello ******,Thank you for reachng out to us regarding your complaint. We regret to hear about your dissatisfaction with our company, products, and customer service After reviewing your account, we have decided to make a one time exception for you and issue a full refund ($176.30) to the original form of payment for order ********. You should expect to see this refund reflect on your side within 5 business days.Thank you,Luxottica Customer Resolution Team
I have used Lenscrafters for 25 years since I got my first pair of glasses as a teenager. For the most part this has been a very positive experience. Go have my eyes checked, order glasses have glasses by end of business day. Glasses usually last me between 2 - 5 years (My prescription has barely changed in 25 years) Usually I order 2 pairs 1 Transitions for Outdoors, and another with coating since I spend hours behind a computer. This time around I went in and had my Eye Exam with rude staff in their instore Optician(The Do... read more
Business response:
Hello *****,Thank you for reaching out to LensCrafters via the BBB.We regret to hear that your order has been delayed.We have experienced an unexpected increase in orders over the past few weeks resulting in some delays with our processing lab. The lab is diligently working to get your order manufactured and shipped to you as soon as possible. Once your order ships, you should receive a shipping confirmation email that will contain your tracking information. We apologize for the delay and inconvenience.Thank you,LensCrafters... read more
I have used Lenscrafters for 25 years since I got my first pair of glasses as a teenager. For the most part this has been a very positive experience. Go have my eyes checked, order glasses have glasses by end of business day. Glasses usually last me between 2 - 5 years (My prescription has barely changed in 25 years) Usually I order 2 pairs 1 Transitions for Outdoors, and another with coating since I spend hours behind a computer. This time around I went in and had my Eye Exam with rude staff in their instore Optician(The Do... read more
Business response:
Hello *****,Thank you for reaching out to LensCrafters via the BBB.We regret to hear that your order has been delayed.We have experienced an unexpected increase in orders over the past few weeks resulting in some delays with our processing lab. The lab is diligently working to get your order manufactured and shipped to you as soon as possible. Once your order ships, you should receive a shipping confirmation email that will contain your tracking information. We apologize for the delay and inconvenience.Thank you,LensCrafters... read more
Typical and heinous when it comes to companies like this. I inarguably have a real, authentic, legitimate factory defect with my Ray-Ban Stories Meteor Blue. I ordered these glasses on September 9, 2021 from *********, ********* order number *********. It is still within the warranty period when I filed for Service Request Number ********on February 8, 2023. My glasses have incurred warping and stress to the hinge of the glasses while being stored in the glasses charging case over time, which has eventually loosened and sepa... read more
Business response:
Hello *******, Thank you for reaching out to Luxottica Aftersales via the BBB. Unfortunately, we are unable to override any decisions made by our AfterSales Department. They are experts in this field and nobody other than them has the ability to approve a warranty claim or deem damage as a defect rather than wear and tear. You may feel free to reach out to them again in hopes of getting an alternate resoluition. However, there is nothing that can be done by us or any other department regarding their decision. With that said,... read more
Typical and heinous when it comes to companies like this. I inarguably have a real, authentic, legitimate factory defect with my Ray-Ban Stories Meteor Blue. I ordered these glasses on September 9, 2021 from *********, ********* order number *********. It is still within the warranty period when I filed for Service Request Number ********on February 8, 2023. My glasses have incurred warping and stress to the hinge of the glasses while being stored in the glasses charging case over time, which has eventually loosened and sepa... read more
Business response:
Hello *******, Thank you for reaching out to Luxottica Aftersales via the BBB. Unfortunately, we are unable to override any decisions made by our AfterSales Department. They are experts in this field and nobody other than them has the ability to approve a warranty claim or deem damage as a defect rather than wear and tear. You may feel free to reach out to them again in hopes of getting an alternate resoluition. However, there is nothing that can be done by us or any other department regarding their decision. With that said,... read more
I made returns with a prepaid mailing label back to Rayban 7 weeks ago, they received the returns and issued partial refunds on order ********* and order *********. I am still missing a refund for $149.27 on Order ******** and a refund for $33.59 on Order *********. I've spoken with customer care agents on 8 separate occasions and each one promised me they were "prioritizing the case, escalating it and manually refunding me, and that I would receive the rest of my refunds within 3 business days..." I've been waiting 3 weeks ... read more
Business response:
Hello ****,Thank you for reaching out to Ray-Ban via the BBB.We regret to hear that you are still waiting on refunds for both of your orders.After reviewing your account, it appears that order ******** was refunded in the amount of $33.59 on March 21st.Additionally, we have just now refunded order ******** in the amount of $149.27 earlier today 3/23.These refunds should reflect on your side within 15 business days of their respective processing dates.We apologize for this situation and appreciate your patience and understand... read more
I made returns with a prepaid mailing label back to Rayban 7 weeks ago, they received the returns and issued partial refunds on order ********* and order *********. I am still missing a refund for $149.27 on Order ******** and a refund for $33.59 on Order *********. I've spoken with customer care agents on 8 separate occasions and each one promised me they were "prioritizing the case, escalating it and manually refunding me, and that I would receive the rest of my refunds within 3 business days..." I've been waiting 3 weeks ... read more
Business response:
Hello ****,Thank you for reaching out to Ray-Ban via the BBB.We regret to hear that you are still waiting on refunds for both of your orders.After reviewing your account, it appears that order ******** was refunded in the amount of $33.59 on March 21st.Additionally, we have just now refunded order ******** in the amount of $149.27 earlier today 3/23.These refunds should reflect on your side within 15 business days of their respective processing dates.We apologize for this situation and appreciate your patience and understand... read more
Frequently asked questions about Pearle Vision
How is Pearle Vision rated?
Pearle Vision has a 2.5 star rating with 257 reviews.
When is Pearle Vision open?
Pearle Vision is closed now. It will open at 10:00 a.m.
Need help? Contact us.
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