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Pearle Vision
- Laser Eye Surgery/Lasik
- Elmont, NY
About this business
Location details
1445 Hempstead Turnpike, Elmont, NY, 11003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Horrible. Ordered glasses over a month ago. Paid in full online. Told 4 different excuses on online chat. Initially given one eta, then given none. No accountability. Used to use them in past. Will never use them again. Please don’t make the same mistake.
Business response:
Hello ****, Thank you for reaching out to us regarding your experience. After reviewing your account, we can confirm with you that we have experienced an unexpected increase in orders over the past few weeks resulting in some delays with our processing lab. The lab is diligently working to get your order manufactured and shipped to you as soon as possible. Once your order ships, you should receive a shipping confirmation email that will contain your tracking information. We apologize for the delay and inconvenience. We appre... read more
Horrible. Ordered glasses over a month ago. Paid in full online. Told 4 different excuses on online chat. Initially given one eta, then given none. No accountability. Used to use them in past. Will never use them again. Please don’t make the same mistake.
Business response:
Hello ****, Thank you for reaching out to us regarding your experience. After reviewing your account, we can confirm with you that we have experienced an unexpected increase in orders over the past few weeks resulting in some delays with our processing lab. The lab is diligently working to get your order manufactured and shipped to you as soon as possible. Once your order ships, you should receive a shipping confirmation email that will contain your tracking information. We apologize for the delay and inconvenience. We appre... read more
I purchased eyeglasses for my son and myself. Mine were fine but his had an incorrect prescription in one of the lenses. They told me to send back the glasses and that they would return the correct ones back to me. This was all last year in the summer. It is now February and I have not received the refund I was promised. I feel like that was $219 down the drain and I am very disgusted. I will never purchase a from **************ever again.
Business response:
Hello *****,Thank you for reaching out to us via the BBB.After reviewing yoru account, it appears that a refund in the amount of $199 was issued to the original form of payment on 1/30 for order *************. You should see this erfund reflect on your side within 5 business days. Thank you,Luxottica Customer Resolution Team
I purchased eyeglasses for my son and myself. Mine were fine but his had an incorrect prescription in one of the lenses. They told me to send back the glasses and that they would return the correct ones back to me. This was all last year in the summer. It is now February and I have not received the refund I was promised. I feel like that was $219 down the drain and I am very disgusted. I will never purchase a from **************ever again.
Business response:
Hello *****,Thank you for reaching out to us via the BBB.After reviewing yoru account, it appears that a refund in the amount of $199 was issued to the original form of payment on 1/30 for order *************. You should see this erfund reflect on your side within 5 business days. Thank you,Luxottica Customer Resolution Team
I made a purchase on November 12 but cancelled the following day. I was told it will be refunded within 4-6 weeks. It’s more than 3 months and I’m still waiting on my insurance to be refunded. I’ve called the store, live chat, customer service call and no answers. For such a big company their customer service is truly a shame. My ticket keeps getting escalated to ‘an internal department’ in which someone will always get back to me in 3 business days. No one gets back to you, you have to keep calling and emailing. Supervisors... read more
Business response:
Hello *******,Thank you for reaching out to LensCrafters via the BBB.We regret to hear about your experience this far and are here to help turn this experience around for you.After reviewing your account and previous interaction history, it does appear that the ************* Form you filled out in December of 2022 is indeed still open and our team is actively attempting to get updates regarding your insurance refund. At this very moment, we do not have an update to give you. However, we have just now reached out to a member ... read more
I made a purchase on November 12 but cancelled the following day. I was told it will be refunded within 4-6 weeks. It’s more than 3 months and I’m still waiting on my insurance to be refunded. I’ve called the store, live chat, customer service call and no answers. For such a big company their customer service is truly a shame. My ticket keeps getting escalated to ‘an internal department’ in which someone will always get back to me in 3 business days. No one gets back to you, you have to keep calling and emailing. Supervisors... read more
Business response:
Hello *******,Thank you for reaching out to LensCrafters via the BBB.We regret to hear about your experience this far and are here to help turn this experience around for you.After reviewing your account and previous interaction history, it does appear that the ************* Form you filled out in December of 2022 is indeed still open and our team is actively attempting to get updates regarding your insurance refund. At this very moment, we do not have an update to give you. However, we have just now reached out to a member ... read more
Been 2 months since I placed order. They sent me a pair with the wrong lenses that made me dizzy and the right lenses was all smeared and didn't come off. It was in the lenses itself. Kept saying they were expedited the shipping and 2 months later still waiting. NO GLASSES. Charged my insurance $250 and no refund nothing. Going to have to file complaint and take to court plus file a complaint for fraud cause what they are doing to their customers is taking their money and they are not getting the glasses and if they do the a... read more
Business response:
Hello *****,Thank you for reaching out to ***********via the BBB.We regret to hear about your experience thus far.After reviewing your account, it appears that yesterday 1/31, a representative named "*******" gave you a code to place a new order. Please note that there is no need for you to send the original, damaged order back to us. And *****, we apologize that your initial replacement order was wrongfully cancelled.Thank you,Luxottica Customer Resolution Team
This review is for ***********. There are so many F ratings I don't know which one is which, but they are all well-deserved, and it's a shame because I love Lenscrafters. I ordered a pair of Matte Brown Tortoise ****** ********RX prescription glasses and paid $14.99 to have them "express shipped." First of all, the glasses didn't ship for two weeks. The Estimated Ship Date just changed by one day, every day, so they were never "late" they just kept moving the date. Second, when I finally did get the glasses (to their credit ... read more
Business response:
Hello ****,Thank you for reaching out to Glasse.com via the BBB.After reviewing your account, it appears that your order has shipped out under *** tracking number: ******************. The scheduled delivery date is 01/31. To see more tracking information, please click the below link.***************************************************************************************** Thank you,Luxottica Customer Resolution Team
This review is for ***********. There are so many F ratings I don't know which one is which, but they are all well-deserved, and it's a shame because I love Lenscrafters. I ordered a pair of Matte Brown Tortoise ****** ********RX prescription glasses and paid $14.99 to have them "express shipped." First of all, the glasses didn't ship for two weeks. The Estimated Ship Date just changed by one day, every day, so they were never "late" they just kept moving the date. Second, when I finally did get the glasses (to their credit ... read more
Business response:
Hello ****,Thank you for reaching out to Glasse.com via the BBB.After reviewing your account, it appears that your order has shipped out under *** tracking number: ******************. The scheduled delivery date is 01/31. To see more tracking information, please click the below link.***************************************************************************************** Thank you,Luxottica Customer Resolution Team
Frequently asked questions about Pearle Vision
How is Pearle Vision rated?
Pearle Vision has a 2.5 star rating with 259 reviews.
When is Pearle Vision open?
Pearle Vision is closed now. It will open tomorrow at 10:00 a.m.
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