Pearle Vision

David F 

on BBB

3 years ago

Stay as far away from this location, or LensCrafters in general. First, I will say that the sales girl, I believe Shannon was very nice, I'll leave it at that. I waited a week plus for my new glasses; very excited to get them. Got my email they'd arrived and went to pick them up. I sat with the woman, put them on and I couldn't see a dang thing. There is no way they made my prescription correctly, I couldn't even read a sign across the room. The woman says to me "tip the glasses up this way". I said well thats not how I'm go... read more

Safwat 

on BBB

3 years ago

Lenscrafters at alamance crossing in Burlington,NC. This place is an absolute disgrace. I brought in my brand new Italian frames to have lenses installed and they permanently damaged the mounting screws, making it impossible to remove. I came in a few days later to have the screw replaced they said it was far too damaged to remove. I also see that they damaged the frame in the process. This is absolutely unacceptable. If They are able to remove the screws I will be expecting a refund on my lenses so I can send these frames b... read more

Ming T 

on BBB

3 years ago

We had extremely bad experience here - it was absolutely the worst experience in the last 20 years during which we had more than 20 pairs of eyeglasses. My wife needed a new pair of glasses. We used to do ****** but decided to give Target a shot, but that was the beginning of the nightmare. When writing this review, we had already gone to this place for 3 times in the last 2 months, but still didn't have the glasses. My wife ordered high-index lens, but when we came the 1st time to pick up, the lens were so thick that there ... read more

Roz A 

on BBB

3 years ago

Bought a pair of sunglasses from Sunglass Hut located in ******department store in Oakbrook Illinois. A month later while wearing sunglasses the screw fell out of my left lens. I attempted to take the sunglasses back to Sunglass Hut and was told I could buy another new pair at 1/2 the $515 price. Why would I give them more money after spending money for my current pair? They then advised me to go through the luxottica warranty online process. The second screw fell out of same lens while attempting to get proper photo of styl... read more

Sheri S. 

on BBB

3 years ago

Went into a store, worker was rude and was saying I don't know. But he certainly knew offers on line are not offered in store. Understand that one, not. The questions from this person or child if you will was how was I paying for these items. Went somewhere else got exam and all with it, cheaper than you. Will look for eyeglasses somewhere else. Since you and ********have same rating, you guys should do lunch. 

Wanda L 

on BBB

4 years ago

Do not order from this company! It took over a month to get my original order. When I received the glasses a mistake was made on their part with the left lens. It took three conversations for them to understand I wanted a replacement and to send me a return mailing slip. I returned the original pair of glasses. After two weeks I had not heard anything so I contacted them. I was told that they had no record of the previous conversations( even though they had sent me a return mailing slip ) and that my glasses were out of stoc... read more

Kathleen R 

on BBB

4 years ago

I had an appointment with them scheduled and when I got there they told me it was canceled. They said they tried to call me earlier that day and when they could not contact me they canceled the appointment. When the appointment was made it was confirmed. I did not realize I would need to talk to them again beforehand. They gave my appointment to somebody else. I was also told that I was not able to pay cash I needed to go thru my insurance. I just needed a quick fix I had broken my glasses and just needed a pair to get me th... read more

DismayEd 

on BBB

4 years ago

I ordered glasses that ran $435.00. There is no easy mechanism to talk to a customer service agent and their chat service is not ideal for resolving issues. As it turned out, they sent me an extra pair of the glasses I ordered in error, and charged me an additional $435.00. I returned those glasses and was told that I would have to wait another two weeks after they received them for them to process a refund. I called them two weeks later, and still no word and no refund. If I hadn't called them, I worry, on behalf of all of ... read more

Ana 

on BBB

4 years ago

I've had two experiences with Ray-ban that have been less than satisfactory. The first, and most significant was when I ordered a pair of custom glasses which came unfinished, they were rough and felt cheap. I returned them and had to fight hard for compensation, in the form of a discount on my next order. My next order was recently and featured customer service giving misinformation prior to ordering because I wanted a different case for the glasses. I was originally told I could not customize the order if it was not custom... read more