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Pearle Vision
- Laser Eye Surgery/Lasik
- Elmont, NY
About this business
Location details
1445 Hempstead Turnpike, Elmont, NY, 11003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I tried to order glasses from Rayban.com -- twice. They wasted my time, and now, one month later, I am giving up and buying my glasses elsewhere. This was one of the worst experiences I have ever had with a company. The people working there are incompetent and cannot even do simple things like take my money and give me glasses. I have never been so frustrated with an experience that should be simple. I hate this company and will never do business with them again. I had to share this everywhere I can think of because I hope n... read more
Business response:
Hello ****,Thank you for reaching out to Ray-Ban via the BBB.We regret to hear about your experience with our company. We greatly apologize for wasting your time and for the frustraions that this has caused you.After reviewing your account, it appears that your initial order (********) was cancelled due to us not reciving your Rx within the alloted amount of time. Since the Prescription was not recieved, your order was cancelled by our systems.As for order ********, it appears that this order was cancelled because the order ... read more
Their Ray Ban portal was down for the last 6 months which I have pictures of giving me an error code. I tried emailing them through the ray ban parts email address which my messages were also ignored. When the portal finally became available again, that was long enough for my ray bans to go out of warranty and they have refused to help me because I don't have a proof of purchase other than to tell them the date, location, name and email they are purchased under which apparently won't suffice. Macys and sunglasses hut have to... read more
Business response:
Hello ********,Thank you for contacting Luxottica After Sales. I will be happy to assist you.I apologize that we do not have the access to check your order which was purchased from ******. We recommend you contact the store where the purchase was made and the staff can attempt to locate your proof of purchase for you. We did confirm tht your initial contact with us was regrding your issues with the Aftersales website on 6/30/2022. If you are able to obtain and submit proof of purchase dating back to 6/30/2020-6/30/2022 then ... read more
Their Ray Ban portal was down for the last 6 months which I have pictures of giving me an error code. I tried emailing them through the ray ban parts email address which my messages were also ignored. When the portal finally became available again, that was long enough for my ray bans to go out of warranty and they have refused to help me because I don't have a proof of purchase other than to tell them the date, location, name and email they are purchased under which apparently won't suffice. Macys and sunglasses hut have to... read more
Business response:
Hello ********,Thank you for contacting Luxottica After Sales. I will be happy to assist you.I apologize that we do not have the access to check your order which was purchased from ******. We recommend you contact the store where the purchase was made and the staff can attempt to locate your proof of purchase for you. We did confirm tht your initial contact with us was regrding your issues with the Aftersales website on 6/30/2022. If you are able to obtain and submit proof of purchase dating back to 6/30/2020-6/30/2022 then ... read more
Scam company. Requested a refund four times. Finally got a return shipping label. Returned the glasses and now this scam of a company refuses to issue a refund. DO NOT purchase from them. I've spoken with multiple representatives and nothing has been done to resolve my issue. This company needs to be shut down immediately.
Business response:
Hello ******,Thank you for reaching out to Glasses.com. We greatly appreciate your review and feedback of our company. It is reviews like these, which help us work to provide better service moving forward. After reviewing your account, we have ensured that your refund was indeed processed, in the full amount, on 11/10/2022. Please note that refunds typically take up to 5 business days to process and reflect on your side. If in addition to the refund, should you have any other isses that need resolved regarding your order, pl... read more
Scam company. Requested a refund four times. Finally got a return shipping label. Returned the glasses and now this scam of a company refuses to issue a refund. DO NOT purchase from them. I've spoken with multiple representatives and nothing has been done to resolve my issue. This company needs to be shut down immediately.
Business response:
Hello ******,Thank you for reaching out to Glasses.com. We greatly appreciate your review and feedback of our company. It is reviews like these, which help us work to provide better service moving forward. After reviewing your account, we have ensured that your refund was indeed processed, in the full amount, on 11/10/2022. Please note that refunds typically take up to 5 business days to process and reflect on your side. If in addition to the refund, should you have any other isses that need resolved regarding your order, pl... read more
The WORST customer services I've ever experienced! I purchased my son's glasses on Oct 4, 2022 from Target Optical located at 6000 Hwy 6, Missouri City, TX *****. When I picked it up I was informed that the lenses were wrong since I had paid extra for the High Index With Premium Anti-Reflective. The representative stated that she would re-order it but in the meantime my son could keep the glasses as is since he needed it for school. I was instructed to wait for a call within 2 weeks for the new lenses. I waited the 2 weeks a... read more
Business response:
Hello *****,Thank you for contacting *************** I am sorry to hear about your experience at the Missouri City location.At this time, we have recieved your BBB review as well as your customer care ******************. We really want to have your concern addressed as quickly as possible. To accomplish that, we have reached out directly to the Regional Manager of the store you visited and requested that they reach out to you directly to resolve these issues. These responses typically take up to 5 business days to recieve. T... read more
The WORST customer services I've ever experienced! I purchased my son's glasses on Oct 4, 2022 from Target Optical located at 6000 Hwy 6, Missouri City, TX *****. When I picked it up I was informed that the lenses were wrong since I had paid extra for the High Index With Premium Anti-Reflective. The representative stated that she would re-order it but in the meantime my son could keep the glasses as is since he needed it for school. I was instructed to wait for a call within 2 weeks for the new lenses. I waited the 2 weeks a... read more
Business response:
Hello *****,Thank you for contacting *************** I am sorry to hear about your experience at the Missouri City location.At this time, we have recieved your BBB review as well as your customer care ******************. We really want to have your concern addressed as quickly as possible. To accomplish that, we have reached out directly to the Regional Manager of the store you visited and requested that they reach out to you directly to resolve these issues. These responses typically take up to 5 business days to recieve. T... read more
If I could leave ZERO stars or negative I would. Went to the store on ************ in ********* and waited in line 15 minutes, only to be ignored. I need my glasses adjusted, have been having trouble with them since I got them a year ago. Wont be getting any more glasses there. I ended up walking out, without having my glasses adjusted. The two people who were working there, completely ignored me. Then they leave their customers at the counter and go in the lab. Thats when I said pound sand and walked out. THE ABSOLUTE WORST... read more
Business response:
Hello ******, We have received your BBB review, and are very sorry to learn of your experience. If you could give us the exact address and brand of the store you visited, we will forward your review to their management team. We apologize for your experience, and hope you will allow us the opportunity to correct the mistake! Sincerely,Customer Resolution Team ********************************************************************
If I could leave ZERO stars or negative I would. Went to the store on ************ in ********* and waited in line 15 minutes, only to be ignored. I need my glasses adjusted, have been having trouble with them since I got them a year ago. Wont be getting any more glasses there. I ended up walking out, without having my glasses adjusted. The two people who were working there, completely ignored me. Then they leave their customers at the counter and go in the lab. Thats when I said pound sand and walked out. THE ABSOLUTE WORST... read more
Business response:
Hello ******, We have received your BBB review, and are very sorry to learn of your experience. If you could give us the exact address and brand of the store you visited, we will forward your review to their management team. We apologize for your experience, and hope you will allow us the opportunity to correct the mistake! Sincerely,Customer Resolution Team ********************************************************************
Frequently asked questions about Pearle Vision
How is Pearle Vision rated?
Pearle Vision has a 2.5 star rating with 257 reviews.
When is Pearle Vision open?
Pearle Vision is closed now. It will open tomorrow at 10:00 a.m.
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