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P.C. Richard & Son
- Retail
- Carteret, NJ
About this business
America's largest family-owned & operated retailer, P.C. Richard & Son, at 1159 Roosevelt Ave offers a wide range of appliances, electronics, computers, mattresses and more. Delivery, installation and service is available by their in-house teams. Founded in 1909, P.C. Richard & Son is the company you can trust. P.C. Richard & Son, also known as simply P.C. Richard, is the largest chain of private, family-owned electronics and appliances stores in the United States. Its stores are located in New York, New Jersey, Connecticut ... read more
Location details
1159 Roosevelt Ave, Carteret, NJ, 07008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
*** is the best! I went to PC Richards with ***** year old mom to buy her a fridge. My mother was upset that her old fridge broke and she wanted something similar to her 23 year old fridge. The size and placement were very specific. We went back to the store 4 times trying to decide which fridge met our needs. *** was kind, helpful, knowledgeable and very patient. Thank you so much for such a positive experience.
Business response:
Hello *******,We are delighted to hear about your experience! Thank you for sharing it, and thank you for shopping at P.C. *****************************
We bought a Frigidaire ********** dishwasher two years ago from PC Richards. The unit received stellar reviews We paid for the installation package including service and equipment. The dishwasher leaked possibly the entire time it has been in operation. We were only notified of the leak December 14, 2022, by the downstairs neighbor, although apparently "it had been going on for months." PC Richards repair man said the hose is faulty and the dishwasher must be replaced. We were advised to buy a new unit. I no longer trust PC ... read more
Run, don't walk, to another appliance store. Not enough space to tell the whole story. Nothing but issues once I purchased the kitchen appliances. The last straw was today when I opened the credit card bill, the name is wrong! I went into the store and yet another "manager" spoke with me. I showed him the bill and his response was as long as I have the number it's OK but it's not my correct name! My credit union will not send the money if the name is not correct. So here I have a promo deal and the the first payment will pro... read more
Business response:
I sincerely apologize for this negative experience you've had while shopping with us. Please contact us via email at ******************************************** (ATTN: ************ Team) with your invoice number, so we can better assist you.
What a poor customer service model! I received an item I didnt want as an internet purchase gift but live somewhere that is nowhere close to a PC Richard location. *********, a poor excuse for an internet sales supervisor, accused me of not trying to return the item sooner as if my life is surrounded by getting rid of that item. The lack of flexibility in their returns policy is exactly why they have so many unpurchased items sitting on their shelves currently. Best of luck as they try to keep doors open.
I have been a customer of PC Richard for decades now and my parents would always shop there. This complaint is for the Levittown store. We bought a stackable washer and dryer a month ago. We thought we were getting a great deal because we got free delivery and 24 months interest free financing. We also were glad because we were able to get it delivered on a Saturday. The day before delivery a rep called us to set up a delivery window. She asked us if we had the stacking device. We told her no and she said they couldn't do th... read more
My washer has been broke for six weeks. Have an extended service contract. Every tech that comes to fix it and change a part does not except the last one. Btw he was rude to my wife. Spoke to her like a child. He came back a week later. Changed the actuator and said to myself in a nice tone guess cause I am a man. If this does not work you need a new washer. Low and behold first wash did not work. Now new tech did not show up to deem it un-fixable. No managers call back. Now they want me to use an outside company to fix it c... read more
Do not buy appliances from PC Richards... they're defective. We bought a refrigerator for $2500 with a service contract. The freezer was not working and the water line from the beginning. We called PC Richards they sent a technician the guy didn't fix it told us to push the freezer in more. We called multiple times and the problems were never fixed. Then the fridge went hot and completely stopped working. PC Richards took weeks to send out a tech. The tech came and said he had to order part and would come back in 2 days. He ... read more
I purchased four appliances for my kitchen in 2019. They are all ******** I also purchased a service contract for each appliance. I have no complaint against the technicians who have been sent to repair the two appliances which have both been deemed unrepairable. My complaint is with PC Richard. Three weeks ago, the igniter on my oven stopped functioning. Last week, PC Richard emailed me, stating that ******* is no longer making the igniter. PC Richard offered to give me the original cost of my range/oven . The stipulations ... read more
Business response:
Hi, we are sorry you feel this way. Please email us at ******************************************** (ATTN: ************ team) with your invoice number and any information we can use to better assist you. We'd like to help.
We purchased a ******* double oven stove with a 10 year service contract 5 years ago it stopped working and a repair man came about a month ago we were waiting on a part ever since then the part finally came in and they came to install it today the repair man was here for 15 minutes. The stove was working when he left but a half hour later it stopped working again when we called PC Richard we asked to have the stove replace and theyre refusing were waiting for a manager to call ** back so we can resolve this the repairmen ar... read more
Business response:
Update. PC Richard Manger called us back and with the part needed for the stove still on back order he was very empathetic with our situation since we were hosting thanksgiving and provided us with a credit for a new stove delivered in time for the holiday
Frequently asked questions about P.C. Richard & Son
How is P.C. Richard & Son rated?
P.C. Richard & Son has a 4.7 star rating with 4,772 reviews.
When is P.C. Richard & Son open?
P.C. Richard & Son is closed now. It will open tomorrow at 10:00 a.m.
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