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P.C. Richard & Son
- Retail
- Carteret, NJ
About this business
America's largest family-owned & operated retailer, P.C. Richard & Son, at 1159 Roosevelt Ave offers a wide range of appliances, electronics, computers, mattresses and more. Delivery, installation and service is available by their in-house teams. Founded in 1909, P.C. Richard & Son is the company you can trust. P.C. Richard & Son, also known as simply P.C. Richard, is the largest chain of private, family-owned electronics and appliances stores in the United States. Its stores are located in New York, New Jersey, Connecticut ... read more
Location details
1159 Roosevelt Ave, Carteret, NJ, 07008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
This should be a ZERO star rating. Buyer beware!!! This is not the first time I had a problem with PC Richards involving the Brick, ********** location. Current issue: problem with a spring that broke on a Catnapper recliner (purchased 2 recliners). Went to the Brick store 2/24/2023 with pictures of the problem and brought the defective spring itself. Manager I dealt with said he had to speak with "regional manager" to get a replacement. The "10cent spring" arrived 4/3 via **** (over a month later).A few hours later, I recei... read more
PC Richards the worst experience I had with this company. First I had purchased a refrigerator under store credit in ********* **, and I was explained that they dont have it in the warehouse yet but theres supposed to receive more shipments coming in couple weeks. Delivery date and time was set up in 3 weeks, but when I made the call the day before of my delivery, they said they stopped making that brand, and they also couldnt find my information in their system, I had to give them the order number. Note: they did not bother... read more
I called PC Richards service out to fix my GE washer that I bought in 2017. I scheduled an appointment in September 2022. Waited all day for them. They never showed. I called. They said there was no appointment in their computer so I made another appointment which they couldnt give me for at least another two weeks while my washer is leaking all over my basement floor. When they finally came the serviceman came in for a minute and said there was a hole in the hose which made me happy, not a big job. I figured it would be don... read more
sale made and thats it..frig door taken off not put back squared, frig not leveled so it rocks,door slams closed on its own closure, items fall off shelves of door, installers do not speak english, asked to fix problem p c richards says what day can i take off my job to fix there mistake?
I bought a ******* 24 in. Smart Built-In Dishwasher with Top Control, 42 dBA Sound Level, 15 Place Settings, 7 Wash ***************** Cycle - Fingerprint Resistant Stainless Steel on November 30th 2022. On February 15th 2023 it stopped working. PC Richards has been attempting to assist me with the manufacture warranty from *******. I have had multiple service calls from one of their service companies who states that the dishwasher needs to be replaced however, PC Richards continuously says they need a second opinion and need... read more
BUYER BEWARE! I bought a NEW refrigerator costing over 2k. They send me a banged up scratch and dent. I asked for a refund and they refused. Also they wouldn't be able to exchange it for over 2 months! This is why you stay with the big box stores. *** NOT BUY FROM PC RICHARDS UNLESS YOU WANT TO PAY FULL PRICE FOR SCRATCH AND DENT. HORRIBLE CUSTOMER SERVICE!
We purchased a Fridgidare refrigerator about 6 months ago with the additional $250 service agreement that provided us with service or a replacement if something should go wrong. Well, about a month ago the refrigerator started freezing food and after a failed replacement we are 3 weeks in a no cold situation. It took 3 weeks to receive the ordered part and in that the the fridge has declined to being fully inoperable. We have asked the Assistant Store Manager in Ledgewood to honor our service agreement and replace the fridge... read more
Business response:
Hello *********, we are extremely sorry to hear about the issues you are experiencing with your refrigerator. We also apologize for any misconceptions or miscommunications as it pertains to the extended service agreement. We have been in contact with the showroom manager regarding your appliance, and we are actively working on a solution.
I have an extended warranty on ** refrigerator. Last august it went dead,lost everything .Called for service took them a week and a half ,but by the time they came it came back on after 1 week. When service came they said they couldnt do anything because compressor now working.In the middle of this feb. refrigerator again stopped working and has not turned on again-again everting lost.Requested an after 2 appointment with service even called their headquarters,no luck.Tech came and said he had to order parts,had to call for ... read more
If there was a half star thats the one I would choose to rate this company. This company used to be one of the best bar none now its the worst around. I have bought a refrigerator and a stove in the last year it and both inferior products. I cannot even begin to express how bad the customer service was to me. From day one the refrigerator didnt work right. Let them try to fix it twice and as soon as they fixed one thing something else was broke. Even before they left my house. I ended up having to buy another one from a diff... read more
Frequently asked questions about P.C. Richard & Son
How is P.C. Richard & Son rated?
P.C. Richard & Son has a 4.7 star rating with 4,772 reviews.
When is P.C. Richard & Son open?
P.C. Richard & Son is closed now. It will open tomorrow at 10:00 a.m.
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