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P.C. Richard & Son
- Retail
- Carteret, NJ
About this business
America's largest family-owned & operated retailer, P.C. Richard & Son, at 1159 Roosevelt Ave offers a wide range of appliances, electronics, computers, mattresses and more. Delivery, installation and service is available by their in-house teams. Founded in 1909, P.C. Richard & Son is the company you can trust. P.C. Richard & Son, also known as simply P.C. Richard, is the largest chain of private, family-owned electronics and appliances stores in the United States. Its stores are located in New York, New Jersey, Connecticut ... read more
Location details
1159 Roosevelt Ave, Carteret, NJ, 07008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I bought multiple kitchen appliances from PC Richards in the past year. Many of them have had issues and dealing with the customer service reps is a nightmare. They are rude, unknowledgeable and disrespectful. This past Saturday, I waited at home all day for a new fridge to be delivered after a 2019 ******* fridge stopped working. The installer never showed up, however, wrote that he knocked on the door in the notes. **************** blamed the fridge not getting delivered on me not being home, however, I was home and he def... read more
Business response:
Good afternoon, I am showing here under your invoice number ********** that we attempted to deliver your refrigerator on Saturday 8/6/22. Our records show we called and left a message on ************. We were unsuccessful trying to deliver your item Saturday 8/6/22. This has been rescheduled for 8/11/22 as your delivery requires an installer. We hope this information helps.
During a June 2022 purchase of a Beko refrigerator, the ** Richard salesman offered me a $300 rebate. He printed a webpage with the phrase, Purchase one of the following models and get a $300 discount. When I filed the rebate request with Beko, they told me that the salesman was incorrect. That rebate only applied to the purchase of three appliances. I bought the product with the knowledge that I would get $300 back, and I was misled by ** Richards sales tactics. I wouldn't have made the purchase without the rebate.
I wish that I read these reviews before purchasing from this co. I have had nothing but trouble with a refrig I purchased from them. First it froze everything and now it does not get cold enough. After being serviced 6 times, I insist on a refund, which the company will not issue. I have filed a complaint with the BBB and Consumer Affairs.
Business response:
Hello ******* , we are terribly sorry to hear about the issues you have experienced. We have authorized a credit to reselect on invoice 71-0357002. All you would need to do at this time is contact your nearest P.C. **************************** store location, and provide them with this invoice number. The showroom personnel will assist you further. The credit is in the amount of the original purchase price, which is $1259.97 + tax ($83.47) for a total of $1343.44; we will remove the old appliance when we deliver the new one.... read more
i wish I could give them a ZERO. This company stinks!!!Too many liars work there---over promise, no delivery.My **** top that I brought from them with warranty was broken over 2.5 months ago. We called for repair service on 5/16/22 and got an appointment for 5/20/22. Some jerk from their company cancelled our appointment without notification 15 minutes before appointment time. I drove 2 hours home for nothing! When I called, a woman by the name ****** promised it was rescheduled for the next day and someone would reach out t... read more
Business response:
Good morning. We were able to obtain a date to have two technicians come to your home to complete the repair for 8/9/22. The Frigidaire cooktop needed to be accessible in order for our technicians to complete the service repair. We have confirmed this date with you. We hope this helps.
I purchase a whirlpool fridge in December 2021. One month after the bulb blow. I reach out to the company numerous times, explaining the bulb is not to s**** in, it's a plug in because it have two pins at the end. They keep sending their technicians with the wrong bulb, I have about four of the same. On one occasion while speaking to a customer service representative, he asks to send him a picture of the bulb and one of the compartment in the fridge where the bulb is located, I did. It didn't make a difference. I will never ... read more
Business response:
Hello ****, We apologize for the negative experience you are having with us, and we would like to look into this for you in order to make things right. Please send your invoice number and the information you shared here to ********************************************* Our corporate **************** team will resolve this. Please reference your Better Business Bureau complaint in the email. Thank you.
I purchased an ** Refrigerator from PC Richards internet sales during the last week of May this year. I purchased an extended warranty with it. It seemed to operate properly for about 3 weeks before it stopped cooling properly. I called to set up a service call and was given an appt for that following Friday (July 1st) with a company called ******************. I was told I would receive a call on Thursday to provide a time window for when I can expect the technician to arrive on Friday. I never received a call and when I cal... read more
Business response:
Hello ****, we are so sorry that this hasn't been your best experience. Please send us a direct message with the invoice number of your purchase, or you can email us at ******************************************** with this information so we may better assist you. We'd like to look into this for you. Please reference this BBB complaint. Thank you.
This company has the worst customer service I've ever encountered!!! They transfer you around to 3 to 4 different people before you talk to someone and then they wouldn't accept their product back because I happen to set up the laptop before I can even know that I am happy with it !!! They're policy is once you set up the computer they can't take it back !!! Like factory reset doesn't work !! These people are crooks and I will never ever use them for anything !!! They are the worst !!
I bought a stove approximately a year ago, when we moved into this apartment. Oven stopped working, right before July 4th of this year. We went to PC Richard's on *******, ***. We reported it and we were referred to **************** Given an appointment for repair person. He advised us oven needed a certain piece and to reschedule for 2nd appointment. Repair person came today, he checked oven and said he had to go to his truck to get piece. He never returned. My husband and I returned to PC Richard's on *******, ***. We were... read more
Business response:
Hello,I would like to apologize for the inconvenience this caused. Please send us an email to ******************************************** with the invoice number of the purchase or your contact information, so we can look into this further. Please reference ticket # *******
I have been a lifelong customer of this business having purchased appliances and electronics for myself and others. This month, that ended. Our 3.5-year-old refrigerator broke in early June. **************** ordered the parts and assured us a technician would come to our home to make the necessary repairs. Technician 1 came and left after 10 minutes, noting additional parts needed to be ordered. A week later, Technician 2 arrived with the original replacement parts and the newly ordered parts to complete the task. However, h... read more
Frequently asked questions about P.C. Richard & Son
How is P.C. Richard & Son rated?
P.C. Richard & Son has a 4.7 star rating with 4,772 reviews.
When is P.C. Richard & Son open?
P.C. Richard & Son is closed now. It will open at 9:00 a.m.
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