P.C. Richard & Son

Freddy C 

on BBB

3 years ago

The top cover/panel on my ******* Washing machine is rusted and that rust drips into the tub and onto the clothes. That part is defective and P. C. ***************************** will not replace it. I have a extended warranty with P. C. ***************************** and they refuse to honor the warranty to replace that part. 

sav f 

on BBB

3 years ago

Do not buy anything from PC Richards. I bought an AC (******* *********) in Oct. and the installer caused damage to my apt. I have called more than a dozen times and have been given the run around every time. Some guy named **** in claims/damage **** never returns calls or follows up. I am told every time I call that someone will call me back by "the end of day". I had mistakenly thought PC Richards was a good company. HOW WRONG I WAS. BUYER BEWARE. 

Nermin 

on BBB

3 years ago

To all.. I would like to start by saying that I will never be buying anything from PC Richard and son ever again. The worst customer service have ever had to deal with it. My mom bought 3 sets of washer and dryer. Two of the sets were leaking and dryer makes a very loud noise. When we contact them it took them 3 months and were still no where. Due to the leak on the second floor the ceiling was ruined and its a huge damage. When we went to the store they kept telling us they cant do anything but put notes and send emails on ... read more

Elizabeth H. 

on BBB

3 years ago

I bought a ******* washer 03/17/2017 with a 10 year extended warranty. My washer started making extremely loud noises while in spin cycle like a JET ENGINE. It ended up the tub baring went bad. I had the new tub baring replace this past April 2021. Just this past September, the same loud sound came back. Apparently, the service assistant told me they must have had a bad baring replaced in my washer! NOW they offered to credit me for my inconvenience and unable to get a new baring replaced in a timely manner due due to severe... read more

Katie T. 

on BBB

3 years ago

I been writing emails and speaking to many different people at Pc Richard and I am getting no where for two years! They came to Service my refrigerator and they didnt do a good job cause they made another leak that mess up my kitchen that was just redone. There was water damage. I sent photos and bills for the new and reinstallation fee. No one has gotten back to me at all! Everyone has given me the run around. I have called, emailed and spoken to many people. They have all the paper work and no one has called me or sent a c... read more

Laura W. 

on BBB

3 years ago

Very unfortunate experience. The very short of it is that I was sold an appliance package on the premise that the particular brand had no wait time and at the most would ***********-8 weeks. After 5 months, we were still missing the stove and my weekly/biweekly check ins were always left at "We're getting some in next week." We were never told that we were for example number 1XX on the list and only 20 come in per delivery. Finally after 2 weeks of calling several times a week, our sales person told us he could get us on the... read more

edward c 

on BBB

3 years ago

Horrible, horrible, horrible service. Too much to type, but we we bought a DW, a W/D and a Refrigerator to be delivered. The only thing they are good at is taking your money. Had installation problems galore, late delivery times, wrong items sent but never picked up and when we did finally get the correct W/D it came out of the box totally dented! The card board box was fine, but the W/D was massively damaged. As in they put a visibly dented product into a new box to be delivered to a CUSTOMER! Even the delivery guys were li... read more

Jeremy E 

on BBB

3 years ago

Pray to the good Lord that they do not damage your home when they install or deliver. The installer who installed our dishwasher damaged our pipes and the damage was documented by 5 different technicians (head of maintence for our complex, 2 ***** technicians and a ***** certified service person, all in writing.) To be honest, I wasn't fully sure they would take responsibility until they sent their own installer out to look at the situation who not only documented the damage, but encouraged us to file a claim with the damage... read more

Sonia R 

on BBB

3 years ago

I bought a microwave way KitchenAid At pc Richard and I bought a warranty for any problem, they would fix it for me but I have already 2 months waiting for them to fix it and they have come 2 times and see what the problem is and they always tell me that they are going to order parts and 2 times they have done. At this point I just want them to send me a new microwave and I have a warranty and they haven't fixed it either. I'm still waiting to see what they are going to do. I have talked to customer service today and they di... read more