This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
P.C. Richard & Son
- Retail
- Carteret, NJ
About this business
America's largest family-owned & operated retailer, P.C. Richard & Son, at 1159 Roosevelt Ave offers a wide range of appliances, electronics, computers, mattresses and more. Delivery, installation and service is available by their in-house teams. Founded in 1909, P.C. Richard & Son is the company you can trust. P.C. Richard & Son, also known as simply P.C. Richard, is the largest chain of private, family-owned electronics and appliances stores in the United States. Its stores are located in New York, New Jersey, Connecticut ... read more
Location details
1159 Roosevelt Ave, Carteret, NJ, 07008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
After spending hours and thousands of dollars in the *****************, we settled on appliances for our home. We purchased a refrigerator, stove, microwave oven, dishwasher and washer and dryer. Each of the appliances were delivered at different times. Let's start with the washer and dryer. Twenty minutes after the installers left, the handle to the dryer broke off and the dryer was making a very loud noise. I thought we purchased a brand new washer and dryer, not a used one! We call PCR and tell them I this item replaced..... read more
Business response:
Hello, I sincerely apologize for this negative experience you've had while shopping with us. Please contact us via email at ***************************** with your invoice number, so we can better assist you.
I purchased a Kitchen Aid dual oven from PC Richards in *********. The care that I received was the best service a customer can ever have. I dealt with ****** and *********************** (manager). I would highly recommend these two professionals to anyone who is looking for an appliance.
Business response:
Thanks for sharing your awesome experience with us! We appreciate your buisness and look forward to your next visit!
I purchased a Frigidaire dishwasher ********** for $622 that was delivered on 3/10/21. In October of 2021 the dishwasher started leaking and I phoned PC Richards to schedule a service call. They came out on 11/10/21, then again on 11/22/21, then on 12/6/21, then on 12/31/21, then on 1/10/22 then on 2/18/21. Not once has my issue been resolved. The amount of time that I wasted for them show for service and the service techs time they could have given me a new dishwasher. They replaced multiple parts that had nothing to do wit... read more
Business response:
Hello ****, We apologize for the negative experience you are having with us, and we would like to look into this for you in order to make things right. Please send your invoice number and the information you shared here to ********************************************* Our corporate **************** team will resolve this.
Terrible customer service and no accepting of responsibility! Back at the end October of 2021, I had purchased and installed a Beko dishwasher from the clearance section, only to find out that it was broken and did not work. I arranged to have PC Richard collect the old unit, and after having the unpleasant experience talking with ***** (Manager), I was offered a brand new, out of the box, Beko dishwasher. I agreed to the solution, and after ironing out the details, were able to get a date for installation. PC Richard instal... read more
Business response:
Hello ****,I would like to apologize for the inconvenience this caused. Please send us an email to ******************************************** with the invoice number of the purchase and your contact information, so we can look into this further.
DISSAPOINTING/HORRIBLE EXPERIENCE! I WILL NEVER PURCHASE ANOTHER ITEM FROM THIS COMPANY AGAIN! After purchasing several high end and pricey appliances from the store located in ****************, **, after 22 years, I will never purchase another item from them again. My issues started in October 2021 when my 2 year old Fridigaire Professional Refrigerator started having issues. Took an entire month to get a repairman from *** *********(the warranty company that PC Richard uses) to come "look" at the problem. He said the issue... read more
Business response:
Hello, We are sorry to hear that you have not heard back from us, and we would like to look into this further in order to resolve things. Please send your invoice number, along with the information you have shared here, to ********************************************* Our corporate **************** team will address this and assist you in the best way possible.
Hi, I am very upset and disappointed with pc Richards. I bought a *********** fridge in 2015. For the past 2 months I have been contacting them to come and fix it because the fridge is not cooling. 4 techs came and couldnt find the issue with the fridge. They changed each and every part thinking that *** be the issue. Its still not cooling or working. I have a 10 year warranty that I payed for. That pc Richards is not following. Pc Richards doesnt want to replace my fridge. The warranty is a scam. They cant fix my fridge and... read more
Business response:
Hello, We apologize for the negative experience you are having with us, and we would like to look into this for you in order to make things right. Please send your invoice number and the information you shared here to ********************************************* Our corporate **************** team will resolve this.
Great products and prices. Delivery/services are the worst and the drivers have terrible customer service. I paid in full for brand new appliances and requested an install. The time slots for the services are inaccurate. I received my appliances which have been sitting in my garage for the past 3 days still boxed up due to pour communication to have them properly placed and installed after being told Id have workers here on multiple occasions. I have called the store several times and even asked them for a refund and they ca... read more
P.c. Richard and son customer service *****, we got a refrigerator delivered damaged doors, they say that they ordered doors for it, been 5 months, customer service is rude to customers, guess customers are always wrong. Damaged product, well the answer is buy someplace else.DON'T BUY AT P.C. ***************************** THEY DON'T CARE !!!!!There customer service is a waste of time. Same ****answer. If it was there mothers, I'm sure they will fix it faster.
My overall rating is zero stars. I am totally disgusted with PC Richard & Son and their customer service representatives. I ordered a Hotpoint mini refrigerator and I opened the box and noticed that the refrigerator door had a huge dent in it. I contacted the company and was told that being that it has been over 30 days there wasn't anything that could be done to assist me. I didn't know that I had to rush to open my merchandise. It is suppose to be brand new. So now I am stuck with a refrigerator that was probably refurbish... read more
Business response:
Hello *******, I would like to apologize for the inconvenience this caused. Please send us an email to *****************************with the invoice number of the purchase and your contact information, so we can look into this further.
Frequently asked questions about P.C. Richard & Son
How is P.C. Richard & Son rated?
P.C. Richard & Son has a 4.7 star rating with 4,772 reviews.
When is P.C. Richard & Son open?
P.C. Richard & Son is closed now. It will open tomorrow at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com