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P.C. Richard & Son
- Retail
- Carteret, NJ
About this business
America's largest family-owned & operated retailer, P.C. Richard & Son, at 1159 Roosevelt Ave offers a wide range of appliances, electronics, computers, mattresses and more. Delivery, installation and service is available by their in-house teams. Founded in 1909, P.C. Richard & Son is the company you can trust. P.C. Richard & Son, also known as simply P.C. Richard, is the largest chain of private, family-owned electronics and appliances stores in the United States. Its stores are located in New York, New Jersey, Connecticut ... read more
Location details
1159 Roosevelt Ave, Carteret, NJ, 07008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Over a months delay on a scheduled delivery. Richards has a 40% deposit doesn’t return phone calls and repeatedly gives false delivery information . I have so far waited three times, three days and still have not received my new dishwasher. A terrible experience and feels of helpless in dealing with this totally unbelievable company !!! ** *****
Business response:
Hello *** I would like to apologize for the inconvenience this caused. Please send us an email to *****************************with the invoice number of the purchase and your contact information, so we can look into this further.
It is disappointing to see you pay for an extended warrantee and have to use it with in two years of purchase and PC Richards customer service will not deliver
Business response:
Hi *****, we apologize for this inconvenience. Please email us to *****************************with the details of your issue, along with your invoice number so we can better assist you.
The worst customer service at the *******, NJ location. Very unprofessional. My parents purchased an AC in July of 2020. Not even a year later, in June of 2021, it starts blowing hot air. My mom called PC Richard and was told she had to call the warranty company. After numerous calls to the warranty company she was told that the earliest they could come was a week later. My parents are in their 80s and we were experiencing very humid 90 degree weather and they couldn't accommodate her any sooner. When the repairman came he s... read more
Business response:
Hi **** ***, we apologize for this inconvenience. Please email us at ***************************** with your parents invoice number, along with this information so we can pass this information along to the appropriate party.
I have been waiting for screws so the repairman can come back and fix my oven. All I received was a runaround. I finally received a call from PC Richards to let me know that the screws were finally in. I kept telling them that I need my oven (which only takes 10 minutes to repair). Now I have to wait another 2 weeks for the repairman to come to my home. This is outragious and I want action ASAP.
Business response:
Hello *********, we are very sorry to hear about the delay in repair of your oven. Please send us an email to ***************************** with the invoice number of your purchase. We will do our best to get you a sooner service appointment. Thank you.
Andy was incredible! Helped us with picking out the best appliances for our needs. Highly recommend PC Richard and Son for all your electronics, appliances and bedding. Fantastic experience! Update 5/29/21 We had issues with delivery and two damaged new ranges brought to our home. This rating remains a 5 only due to Andy our salesman and the customer service we received getting a quick response to the issues. Within 4 days 3 ranges delivered and 3rd one’s a charm. New range and dishwasher to match our other appliances. Thank... read more
P.C. Richard's - Horrible customer service! More than eight weeks ago, I placed an online order to purchase a refrigerator. I received an email confirmation that indicated that my order would be delivered in a few weeks. After two weeks, I contacted customer service, and was told that the refrigerator would be available after May 10th. When there was no contact from PC Richard and Son, I placed another call. I was told that the refrigerator would be available after May 25th. Again, I did not receive any contact from the cust... read more
Business response:
I sincerely apologize for this negative experience you've had while shopping with us. Please contact us via email at *****************************with your invoice number, so we can better assist you.
i am in the middle of the worst retail nightmare i have ever experienced. i have received 3 defective washing machines from p.c. richard in 6 weeks. if you think getting those replacement machines,broken or not, was easy, think again. at least 10 phone calls for each failure was necessary to get a replacement. the third machine actually worked for a few weeks, then inexplicably died. i had to make yet another 6 or so phone calls to expedite a repair appointment. apology? even a pretense of trying to make their own mistakes r... read more
Business response:
Hello ******, we are very sorry to hear about the negative experience you've had. We would like to help resolve this issue for you. Please send us an email to ***************************** with the invoice number of your purchase. We will see what we can do to assist you.
Worse company. I bought a washer/dryer and made it very clear, what I need (frontload, 110 voltage etc.) I even have it written down on the receipt. And hauling away the old machine. I received a top load with 230 voltage. The PC Richard installer drove away without even taking the old machine with them. I had to call customer service more than 10 times before someone took care of my situation. They had no washer/dryer in the warehouse. But I was told that they would receive a delivery of 10 machines and that I would receive... read more
Business response:
Hello ******, we apologize for the inconvenience this has caused. Please email us at ******************* with the invoice number of your purchase. Our customer service team will be more than happy to help.
I have never tried to work with such an incompetent company. Getting shuffled from person to person, constantly on hold, getting hung up on. I was finally able to put in my order over the phone and used ***** Pay. 6 hours after I placed the order for same day delivery, I get an email saying it's cancelled with no explanation. I call them and they say it's because they are having trouble with ***** Pay. They can't do same day orders anymore. Even though it's their fault they cancelled it. Ridiculous they're still in business.... read more
Business response:
Hello ******, we are very sorry to hear about the negative experience you've had. Please send us an email with the invoice number of your purchase to *****************************. Our customer service team will be happy to make things right.
Frequently asked questions about P.C. Richard & Son
How is P.C. Richard & Son rated?
P.C. Richard & Son has a 4.7 star rating with 4,772 reviews.
When is P.C. Richard & Son open?
P.C. Richard & Son is closed now. It will open tomorrow at 10:00 a.m.
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