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P.C. Richard & Son
- Retail
- Carteret, NJ
About this business
America's largest family-owned & operated retailer, P.C. Richard & Son, at 1159 Roosevelt Ave offers a wide range of appliances, electronics, computers, mattresses and more. Delivery, installation and service is available by their in-house teams. Founded in 1909, P.C. Richard & Son is the company you can trust. P.C. Richard & Son, also known as simply P.C. Richard, is the largest chain of private, family-owned electronics and appliances stores in the United States. Its stores are located in New York, New Jersey, Connecticut ... read more
Location details
1159 Roosevelt Ave, Carteret, NJ, 07008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Bought a 55” Samsung TV with extended warranty. Had tv for 2 1/2 years n tv not working. Called for service n was told tv needed a new mother board. Waited a week for the new board n was replaced. 2 weeks later same thing happened. Service tech said we needed s new mother board again as first one was defective. Waited another week service tech came with new mother board n same thing happened. Now they said they have to order parts n they will advise when it will be available. Called service department n got a run around . We... read more
Business response:
Hello, we are very sorry to hear about what happened. Please send us an email to *****************************with the invoice number of your purchase. We will see what we can do to help you.
This company has THE worst possible customer service you can imagine . Do NOT do business with them . A customer representative told me I was supposed to receive my refrigerator the week of April 13 and We are just now getting our item . I was okay with that . Then on the day of delivery which was today , they don’t offer any assistance with transporting the refrigerator to the kitchen. They literally left it on the porch and told my spouse that they don’t help with lifting it pass the threshold . Tried to call and file a co... read more
I purchased a Samsung TV and paid additionally for installation. The TV was hung on my wall, but the manufacturer's remote control does not change channels. PC Richard's has disclaimed responsibility to correct the problem. I highly recommend that they be avoided.
I purchased a Samsung TV and paid additionally for installation. The TV was hung on my wall, but the manufacturer's remote control does not change channels. PC Richard's has disclaimed responsibility to correct the problem. I highly recommend that they be avoided.
I purchased a Samsung TV and paid additionally for installation. The TV was hung on my wall, but the manufacturer's remote control does not change channels. PC Richard's has disclaimed responsibility to correct the problem. I highly recommend that they be avoided.
I placed $2,400 order online, item was shipped and I got the shipping label with the wrong address. "Fine, I can just call either the company or *** to change it"; I called the company and they tell me they're going to return it and re ship it and they would call me back with an update.. Still nothing, I try to message someone online and no one is available to reply and when someone did, they tell me to call and they end the chat after, no one can assist me with this issue, So I called 4 different times and finally got someo... read more
Business response:
We apologize for the inconvenience this has caused. Please send us an email with the invoice number of your purchase to *****************************. Our customer service department will be happy to look into this for you.
Had a part for washer and dryer on order since Dec 7. 2020 Twice upon delivery part was damaged. Third delivery part didn’t fit. Was told after an hour on the phone that was the part for the machines I had. Obviously the salesperson was wrong. Asked for my money back which was over $400 that they received in Dec.2020 it’s now April 2021.
Business response:
We are very sorry to hear about this. Please send us an email with the invoice number of your purchase to *****************************, we will look into this matter for you.
Finally received the product, but delivery experience was horrible. First of all I took my day off from work to receive the product but delivery said it will first be in for 11-1pm then 1230 then I get a phone call stating that they will be running late 2-3pm. When delivery showed up it was 3:15pm. Delivery guy first threaten that the will not uninstall my old machine and wont deliver if the product is uninstall. When I called the store about it, they said uninstall and install in included in the purchase. Delivery finally c... read more
Business response:
We are very sorry to hear about the negative experience you've had while shopping with us. Please send us an email to *****************************with the invoice number of your purchase. Our Customer Service team will be happy to look into this for you.
Its been 7 weeks since I ordered new laundry machine. Only thing their saying is they dont have it stock. On the receipt it states that it can take up to 12 weeks but who will ever expect their product to deliver after 12 weeks since the purchase date
Business response:
We sincerely apologize for the inconvenience this caused. Unfortunately, we are experiencing delays in product manufacturing and delivery due to the pandemic. We are hopeful that as the current restrictions are slowly being lifted, this will translate to manufacturing. Your local P.C. Richard & Son showroom will keep you updated as new information becomes available to us.
Frequently asked questions about P.C. Richard & Son
How is P.C. Richard & Son rated?
P.C. Richard & Son has a 4.7 star rating with 4,772 reviews.
When is P.C. Richard & Son open?
P.C. Richard & Son is open now. It will close at 6:00 p.m.
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