P.C. Richard & Son

Maria A 

on BBB

2 years ago

Avoid the ***********, ** store at all costs. I purchased a range hood over the phone with the sales associate **** for delivery to my home. The hood was delivered and upon opening the box I could immediately tell that this was an item that had been returned. There was no packing in the box and the hood was damaged and scratched. I contacted the store and after dealing with the rude customer service rep, I was able to speak with my original salesman **** and get the exchange worked out. The new range hood was delivered about... read more

Chester W 

on BBB

3 years ago

I am very disappointed. I have had a pc Richard credit card for a few years now. I've always made on time payments. Out of no where they canceled the card. No warning! just off! No other card companies have done this to me. People have *** and downs in life. Good companies run by decent people don't turn. Their backs on those who supported them in better times. I'm not perfect but I did this company No wrong. I didn't deserve this. I will never support or shop your stores again. 

Andres M 

on BBB

3 years ago

On February 17, 2022 I went to pay my remaining balance on my PC Richards credit card to pay the total balance and I gave an employee named ******* in cash $2,000 and she processed the payment as $600 which is not the amount I actually wanted to be paid. I believe and suspect this employee stole my money and took advantage of me on that day.This employee isnt honest and I want help to investigate and solve this situation. That isnt my fault or problem if some employees dont get paid enough money on their job. Its not fair to... read more

KA K 

on BBB

3 years ago

Save your money and stay away form P.C. ***************************** How can a company be in business that treats customers like this? They shipped me a damaged desk that was clearly damaged before it was even sent **** Poorly pack. When I contacted them, they sent a return label, then sent another desk damaged even more than the first one. Are all their goods damaged, returns or salvaged items? I was told if I returned the 2nd damaged desk with a return label, they would issue a full refund to me. Now they are saying I rel... read more

Cathleen W. 

on BBB

3 years ago

The worst experience of my life dealing with PC Richards. Brand new ******* dishwasher a year old, no longer works, I also purchased seven other appliances at same time. Not having done my homework but the salesman pushed ******* for whatever reason, but now I realize its not a good appliance. So I put my trust in him, and I do regret that. So I call in September for a first appointment they get here in October and it is now March. Five appointments gone wrong all on their end. Taking time off work to accommodate their windo... read more

Doris B 

on BBB

3 years ago

As far as customer service Reps in store Experience ,Excellent ***************** can sell & ensure everything, only if the ************** Richards were coupled. They get 5 stars. 1 star for in store experience.HOWEVER the downside, corporate and Insurance HORRIBLE False advertisement, purchase insurance and nothing covered or They do not want to replace after thier Product no longer work Example! !2/14/2022 *** came to see fridge!!Doesnt work! Refrigerate, no freezer! Nothing text states fridge is no good & Replace fridge! P... read more

Jennifer B 

on BBB

3 years ago

Im writing to you to let you know the experience we had in the *******, ** store on February 5, 2022.We were greeted by a salesperson (*****) and told him we were in the market for a top loader washer and dryer combo. We expressed to him that we needed both units to be 27 inches since our basement stairs were a tight fit. He gave us a few choices, and we went with the same model that we had purchased from the store a few years back. He assured us that the units would fit.When the installers arrived, they were able to install... read more

Thomas C. 

on BBB

3 years ago

I purchased an $11,000 Viking Refrigerator From PC Richards which was delivered February 2021. The refrigerator has NOT BEEN working since and had to buy another Refrigerator from PC Richards to sit in the dining room which we are using to store our food. We have had approximately 10 service calls of repair men coming to the apartment and they still have not been able to fix. The refrigerator is warm and doesnt work. I counted my records or calling PC Richards which has been over 30 calls over the past year. The repair peopl... read more

Sophia H. 

on BBB

3 years ago

I want to give P.C. **************************** ZERO star if I can. The 1-year old dishwasher I purchased with an additional warranty at P.C. **************************** started having a motor issue last winter. Their technicians came and fixed it, but we had the same motor issue right after they left. We had to wait for a long time because they said its two guys' job. But ONE technician came in this afternoon; he messed up the dishwasher. He couldnt put it back and balance it, so the dishwasher door didnt close well and m... read more