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P.C. Richard & Son
- Retail
- Carteret, NJ
About this business
America's largest family-owned & operated retailer, P.C. Richard & Son, at 1159 Roosevelt Ave offers a wide range of appliances, electronics, computers, mattresses and more. Delivery, installation and service is available by their in-house teams. Founded in 1909, P.C. Richard & Son is the company you can trust. P.C. Richard & Son, also known as simply P.C. Richard, is the largest chain of private, family-owned electronics and appliances stores in the United States. Its stores are located in New York, New Jersey, Connecticut ... read more
Location details
1159 Roosevelt Ave, Carteret, NJ, 07008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Bought an LG refrigerator for approximately $2800 in the ******* **. store. Not very long after delivery, the service department on Long Island, NY had to fix it. They said the defective compressor on this model was a common problem on this model. They came back three days later to replace it, then said I would have to pay for labor. (before they installed it). I refused, then they called their office for further instructions, and then they said ok and replaced the defective parts. I have been getting harassment for $160.00 ... read more
I recently had a terrible experience in the aftermath of purchasing an air conditioner. I was shocked, when receiving the bill to find the total to be almost twice the price of the a/c when installation charges, etc., were added in. I was not advised of all of these charges in advance of making the purchase. Arrangements for the installation were cumbersome and characterized by delays and miscommunication on the part of the company. The representative with whom I spoke on the phone insisted on addressing me as "Mama," and of... read more
Business response:
Hello *****, We apologize for the negative experience you've had during the installation of your air conditioner, and we would like to look into this for you in order to make things right. Please send your invoice number and the information you shared here to ******************************************** (ATTN: ************ team). Our corporate **************** team will resolve this.
I thought I was doing the right thing by ordering with a local company and also expecting to not have complications. Boy was I wrong. I ordered a refrigerator and spare water filter online. My confirmation email said I would be getting a call to schedule delivery. I never got a call but an email so I scheduled my delivery. I took half a day off of work, emptied my old refrigerator into coolers in order to make room for my new one. The delivery driver never showed up. Upon calling I was told that my delivery for the refrigera... read more
Had service on my washer. Tech cleared the issue and then continued to work on the machine and caused the whole machine to become inoperable. After multiple visits after and being told by the same tech that he didn't order the correct parts, was offered a replacement. Misled by the rep before agreeing to the replacement. Can't order the same brand because they don't have any available. Switch to another brand, lied to again by the store reps themselves, and then delivered the wrong replacement washer. Then when I asked for a... read more
Business response:
I sincerely apologize for this negative experience you've had. Please contact us via email at ******************************************** (ATTN: ************ Team) with your invoice number, so we can better assist you.
After years of using this company for my household appliances I WILL NEVER USE P.C. RICHARDS AGAIN! I purchased a refrigerator in the ************* store, after this being the 4th delivered to my home this refrigerator still isn't working right! Two separate maintenance people have come yo tell me that the refrigerator will never work as it should and the ice machine hasn't worked since they brought this thing here! After going to the store countless times, countless phone calls I now have to wait for yet another maintenance... read more
Business response:
Hello, We apologize for the negative experience you are having with getting your appliance repaired, and we would like to look into this for you in order to make things right. Please send your invoice number and the information you shared here to ******************************************** (ATTN: ************ team). Our corporate **************** team will resolve this.
The worst communication ever.Purchased a Kitchen aid dishwasher in May 2021, within months the fan and motherboard were replaced. Few months later the motor went out. We were told we can get store credit towards a new machine or we can wait for a motor to become available. we opted for a new machine.Customer service told us to go to the store and tell them we have credit on file, after 6 trips to the store, they were finally able to find the credit. we ordered a new machine April of 2022, for another brand with an actual thi... read more
Business response:
I sincerely apologize for the negative experience that brought you to this conclusion. Please contact us via email at ******************************************** (ATTN: ************ team) with your invoice number, so we can better assist you.
Exceptional service ! Extremely difficult refrigerator delivery but done well ! Great !
Business response:
Hello,Thank you for taking the time to post a positive review regarding your experience! We hope you enjoy your new refrigerator. We appreciate your business at P.C. *****************************
The absolute worst customer service I've ever encountered. I purchased a refrigerator and within 14 months it died. Every customer service rep told me another story and "put a note on my account" that seemingly disappeared before I heard from the next rep. **** they told me a supervisor would call me back and yet that never happened.We have been without a refrigerator for 2 weeks now....which has been a blast with two small kids. Stay away from this store at all costs.
Business response:
Hello *****, we are sorry to hear that you have not heard back from us, and we would like to look into this further in order to resolve things. Please send your invoice number, along with the information you have shared here, to ********************************************* Our corporate **************** team will address this and assist you in the best way possible.
PC Richards has been my go-to store since ******** closed. No longer. I purchased a Whirlpool washer approximately 10 months ago that needed service. ***** came, diagnosed the problem, and ordered the replacement parts. He also told me when the install was done, there should have been a candy cane attachment on the drain house to prevent crushing. I had in the past gotten error codes because the washer was not draining properly all the time. He told me to simply go to the store, tell them, and they would give me the part and... read more
Frequently asked questions about P.C. Richard & Son
How is P.C. Richard & Son rated?
P.C. Richard & Son has a 4.7 star rating with 4,772 reviews.
When is P.C. Richard & Son open?
P.C. Richard & Son is closed now. It will open at 9:00 a.m.
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