P.C. Richard & Son

Denise O. 

on BBB

a year ago

Worst customer service of any company I have ever dealt with! 2 months ago our microwave stopped working. Since we had the extended warranty we called immediately. We had to wait over a week for a service appointment. When he finally arrived, he said he would have to order parts. O.k., we waited about 10 days for the parts to come in, then of course they had to schedule another appointment to install them in another 10 days. The second tech came out and decided that we needed a whole new door. Again we had to wait for parts,... read more

Arelis O 

on BBB

a year ago

PC Richards is not a reputable company. I placed an order in February 2023 and to date 6/1/2023 have not received all the items. Every week I am told next week. On top of that they split the order for which I sent in both payments, one was applied and the other was lost. Now they have the audacity to report me late to the credit bureau and I have not even received all the merchandise. I have had several issues with them on past orders as well from damaged merchandise to appliances not operative. I am done with PC Richards! 

Tom S 

on BBB

a year ago

An ABSOLUTE horror show with regards to using the purchased extended warranty. Going on 3 weeks with no refrigerator as no one can tell me where the ordered part is. A initial supervisor from PC Richards told me to call the service company to see for myself. Still waiting on 2 additional supervisors to call me back from subsequent follow-up calls. Last I checked I purchased/paid through PC Richards not the service company. A complete waste of money and totally misleading. Now being forced to go out and purchase another fridg... read more

Brad W 

on BBB

a year ago

Horrible!!! Shop anywhere else. They sold me the worst dryer and charged me a premium. We had three repair techs look at the dryer, and they all said this is a poor-quality dryer. I was told I could not exchange it for a better-quality one. I would have paid for the upgrade, and the return was still denied. Horrible customer service and a massive waste of my time. 

Ellen S 

on BBB

a year ago

********************* of P.C. Richards is terrific! Hes smart, knowledgeable, and all around great go to sales assistant manager! I own over twenty- five properties in the ******** and ********** area and I buy all of my products at his *********, ********** location. If Mr ********************* leaves then I will follow wherever he goes! He should be promoted to manager! ES 

John C 

on BBB

a year ago

Went to buy a TV and they gave me a price which they allegedly saved in the computer. I went back 2 days later and the price wasnt saved and they then quoted me a price over $200 more than the original price. PC Richard gave me the old BAIT AND SWITCH but I didnt fall for it. For shame PC Richard 

Mary F 

on BBB

a year ago

I had a Frigidaire top freezer refrigerator delivered today. The appliance is dangerously unstable and rocks tremendously if you open the door. I was told by the delivery man that he was unable to level it because if he lowered one side, the door would fall off! He informed that I would need to go out and get a shim to stabilize it myself. When I called to schedule a service appointment, I was given a date that will require me to take a day off from work. It's shameful that an expensive appliance is dropped off in a dangerou... read more

Dennis Y 

on BBB

a year ago

Defective models of Frigidaire refrigerators are being sold to customers leaving them Stuck!!! I'm on my second refrigerator in 2 years. The first model was ffSS2315TS a double door 36 wide unit and this model produced a very load noise coming from the freezer side lasting for hours along with a high temperature reading flashing on door. After multiple times being serviced they finally gave me credit for a second unit which was the next model up which was FRSS2623AS. This model lasted about 7 month before it started doing th... read more

Tj J 

on BBB

a year ago

I would think when you buy something brand new you expected to work unfortunately that was not the case when I bought a Frigidaire dishwasher right out of the box the Appliance did not work I contacted PC Richards immediately only to be told that a technician has to come first before they would even consider replacing the item what's the purpose of paying additional money for extended warranty went out of the box there are issues what I believe should have done is the replacement should have been delivered and the old unit t... read more