P.C. Richard & Son

Vincent C 

on BBB

a year ago

I purchased an air conditioner in 2021, was used occasionally for 2 seasons & stopped working. I called P.C. Richard for some guidance in dealing with ************* in resolving this problem. The salesperson was not only arrogant but extremely condescending. He said they wouldn't help us because we didn't buy an extended warranty & hung up on me. We have purchased many appliances from them over the ************ don't stand behind the products they sell. One star is being generous. 

MARTIN Z 

on BBB

a year ago

My Whirlpool dishwasher stopped working April 6, 2023. I immediately called PC Richards Repair and they subcontracted the job out to **************. It is now July 2, 2023 my dishwasher is still not working. ************** are incompetent! Almost 4 months with no dishwasher because G&G misdiagnosed the problem 3 times, then ordered the wrong part when they finally found the problem. Soon to be 4 months with no dishwasher, can they make it 5 months? Let's see.... 

Dee J 

on BBB

a year ago

I have been without a washer for a month after my landlord dealt with another company that had to come out three times and do repairs that were unsuccessful. Today he called and purchased a washer and ************************* from the ********** store contacted me and worked his magic when I pleaded with him to please try to get me a delivery for tomorrow. He said he would see what he could do but not promises. He called backed in less than a 1/2 hour and told me he was able to do it but that it would be after 5 and seemed ... read more

Marisol F 

on BBB

a year ago

I purchased ********** appliances from PC Richard and Sons in ******* **, Range, dishwasher, refrigerator and range hood along with Extended 10 Year Warranty for all of the appliances. Since day 1 all we've had with these appliances and Eastern the company that services the appliances has been nightmares. This was a Red Flag and I should have returned all of the appliances when I received them. Every appliance has been serviced not once but multiple times. My range 4 times, dishwasher 3 times, refrigerator 2 times and hood r... read more

Ellen E 

on BBB

a year ago

I am terribly disappointed in PC Richards. I bought a new washer and dryer which was delivered on Saturday, June 17. When I used the dryer on Sunday June 18 the laundry room was heated up as was the dryer hot to the touch I called PC Richards the next day and the repair men came on Thurs. The dryer was not properly vented on installation It was fixed on Thurs. After a weekend of a houseful of company, I started the process of washing tons of towels and sheets only to discover the dryer had no heat. It would spin, but had no ... read more

Mary Ann R. 

on BBB

a year ago

I regretfully purchased from ** Richard a split Air conditioner unit For $10,000. installed June 2018. They have never worked. ** Richard installed a ****** BTU compressor that does not accommodate the units installed 18k, 9k and two 7k. The compressor must be at least ****** or more BTUs to work to manufacturer specifications. They will never work. They installed the wrong units in two bedrooms still have not corrected. I have hundreds of calls to no avail. I wrote to Mr. ** Richard NO RESPONSE. They did send inept **** tec... read more

SJ H 

on BBB

a year ago

I called ahead to ask if **** OLED 48" XBR A90k was in stock. Someone in the store (rte ********************************) said "YES it was". I think drove 20 minutes to the store. And then was told. YES it is in Stock but not in the store. It would take 4 days for it to be delivered to the store. They are stupid and treat customers as though they are the same type of idiots they are. I will never look, drive to, or order ANYTHING from this awful wretched Store. They are playing with fraud, and probably if was "in the store",... read more

Sherod m 

on BBB

a year ago

I purchased a washer and dryer combo *** the **** washing machine didn't work after the first wash hours after it was delivered. They sold me a defective machine for $2000. Then they tell me to call the manufacturer for service when I only had it for 8 hours. Take it back and give me the new one i paid for!!!!!! 

Valerie R 

on BBB

a year ago

Please do not buy any of your appliances here! I have undoubtedly had the worst experiences over the last few years. I am at the moment waiting for a call back from a supervisor, to sort out an issue with my dishwasher, that has been going on since January and the dishwasher is still not working. I haven't even mentioned my refrigerator yet!!!!!!! Still waiting on parts, that have been delayed. This is the feedback I am getting. Its very hard to run a home with 5 kids without a refrigerator. We have spent at least 60K in thi... read more