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P.C. Richard & Son
- Retail
- Carteret, NJ
About this business
America's largest family-owned & operated retailer, P.C. Richard & Son, at 1159 Roosevelt Ave offers a wide range of appliances, electronics, computers, mattresses and more. Delivery, installation and service is available by their in-house teams. Founded in 1909, P.C. Richard & Son is the company you can trust. P.C. Richard & Son, also known as simply P.C. Richard, is the largest chain of private, family-owned electronics and appliances stores in the United States. Its stores are located in New York, New Jersey, Connecticut ... read more
Location details
1159 Roosevelt Ave, Carteret, NJ, 07008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Worst experience, I have a scheduled a technician to come to my house to fix ******** from 8 to 12 it was past 12 and I called the company they say that they will send an email to see where was the technician, but nobody called me back and the technician never showed up??Im So disappointed because I lost my whole day waiting for them to come to fix my range.
Business response:
Hello *****, we are so sorry that this hasn't been your best experience. Please send us a direct message with the invoice number of your purchase, or you can email us at ******************************************** (ATTN: ************ team) with this information so we may better assist you. We'd like to look into this for you.
Recently we needed warranty work done on our 2023 Keystone Passport. We can't tell you how happy we are with the work. ******************************* (the service manager) took care of everything, no questions ask. Despite the fact that the service department was swamped, he made sure the work was done to our satisfaction. At the completion, he walked us through all of it and made sure we were happy with it.A big thank you to *********** especially ****!
The worst company ever My mom bought a new washing and it doesnt work She has warranty and they dont want to do anything about it She has not able to enjoy the machine When she first received it there was some water inside They told her oh its new we cant change it A technician came 3 times and nothing They tell my mom one thing and tell the store another thing THE WORST CUSTOMER SERVICE
Business response:
I sincerely apologize for the negative experience that brought you to this conclusion. Please contact us via email at ******************************************** (ATTN: ************ team) with your invoice number, so we can better assist you.
Excellent and professional service. The salesman (***) was knowledgeable, supportive and professional explaining the differences between brands and services We walked away feeling that PC Richards was a company that supported their customers! We love ?? PC Richards
Business response:
Thank you for your business! We appreciate your positive words and look forward to you visiting us again.
We bought a fridge from PC Richards and son.It lasted two months now the fridge does not work our food is spoiled and we have to throw food out. we contacted them and now we are getting the run-around. They give us credit but they will not give us a new fridge.
Business response:
Hello, ************. We apologize for the negative experience you are having, and we would like to look into this for you in order to make things right. Please send your invoice number and the information you shared here to ********************************************(ATTN: ************ team). Our corporate **************** team will resolve this.
We purchased a fridge about 1 year ago and over 10 service appointments later we continue to have issues and are given the run-around. We are actually calling a local TV channel to do a report on the poor customer service and multiple issues we've had with PC Richards. We've lost over $2000.00 on groceries gone bad since we purchased the fridge and countless hours of work, since we are always given a 4-hour window. Every time we have an appointment schedule we miss time from work. I've also started the process of contacting ... read more
Business response:
Hello ************, we are terribly sorry to hear about the issues you have experienced. We have authorized a credit to reselect on invoice 12-6384327. All you would need to do at this time is contact your nearest P.C. **************************** store location, and provide them with this invoice number. The showroom personnel will assist you further. The credit is in the amount of the original purchase price, which is $1298.97 + tax ($115.28) for a total of $1414.25; we will remove the old appliance when we deliver the new... read more
I purchased an ** washer and dryer less than 2 years ago with a service warranty. Mid-October when we needed it the most the washer stopped working as we recently moved my 92 year old father in-law into our home as he was ill and could no longer live in his own home. When I contacted the service department I mentioned and pleaded with them to please expedite the service repair as the daily laundry needs for our elder were enormous and his health was rapidly failing. Needless to say, my father in-law passed away on October 29... read more
I bought a Flex EZZ 8 months ago and now I'm getting bed bugs from it and I have to keep spraying alcohol around the Flex EZZ frame and the specialist stated that bed bugs don't come with the warranty and I'm a breast cancer survivor
This company is the absolute worst, and so does their warranty. I shouldve bought my appliances from *********** After a year of using my $3000+ ******* refrigerator, the compressor went bad. Its been going onto 3 weeks and theyre telling me that the part is backorder and cant give me an ETA. I have 2 little kids who needs milk everyday and cant even prep their lunches for school. Its been so difficult and pc Richard dont give a c*** what were going through. All of foods have to be dumped, we cant save any leftovers. So disa... read more
Business response:
Hello ******,We are terribly sorry to hear about that. Please email us with your sales invoice number at ******************************************** (ATTN: ************ Team), so that we may address the issue. We know you have choices. We will do what we can to fix the situation.
Frequently asked questions about P.C. Richard & Son
How is P.C. Richard & Son rated?
P.C. Richard & Son has a 4.7 star rating with 4,764 reviews.
When is P.C. Richard & Son open?
P.C. Richard & Son is closed now. It will open at 10:00 a.m.
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