P.C. Richard & Son

Jomol S 

on BBB

a year ago

We purchased a dryer & an electric range/stove from P. C. **************************** two days ago and when they brought it to our home yesterday, we noticed that there is a safety instruction sheet attached to the top of the stove. As per the sheet, the range that we received is an induction cook top. We actually wanted a radiant cook top. We looked up on their website to make sure that the range delivered to us is the right kind. But there was no clear answer to our question. Called the location and spoke to the sales per... read more

David M 

on BBB

a year ago

Tech came over my place looked at refrigerator, said it needed new door ,door arrived new tech came with the wrong door ?I told him to put on new gaskets anyway he refused said he would do all at once ,now I call back and they say it won't be replaced because it's cosmetic, so they won't replace the door they brought to me dented that's a new one? And even still they were supposed to replace the leaky gaskets and closed out the work order unreal . 

joe g 

on BBB

a year ago

they do not stand behind what they sell. Spent over $2000.00 for a mattress with a 10 year Full warranty they would not replace a 2 year old mattress that collapsed in the middle because my grand child had a little accident when sleeping over which had NOTHING to do with the collapse of the matttress 

PHILLIS S 

on BBB

a year ago

I purchased a Haier refrigerator in March, today August 21, 2023, the rubber seal around the door is almost completely unglued. I have called the store and been connected to their service departments three times, to no avail, not one service appointment has been kept. I have to prop water or some other heavy object against the door to try to keep my refrigerator closed. Twice when I called them, they have connected me to a recorder that says, "you're the 4th caller," then I have held on for over thirty minutes only to be hun... read more

Stuart D 

on BBB

a year ago

Within 2 months of my Friedrich air conditioner purchase the unit broke down. Nobody in their customer service department was able to tell me what the error message meant. The store and the ***** customer service number were of no help. They claim to stand by their sales but thats not true. I would suggest ****** or ******* who wouldve allowed an exchange without any problems. 

Jackie B 

on BBB

a year ago

Scammers! I ordered an ** washer/dryer pedestal in April for $376, I never received it. I even have proof of the shipment progress showing that it was never delivered. When I called them, they said theyd open up an investigation. A few days later, I received an email stating they are unable to refund me. They took my money. Please do not buy anything from this company. 

Robert F 

on BBB

a year ago

I purchased a refrigerator in May 2023...Samsung Bespoke 4 door panel refrigerator. I paid for 4 Charcoal glass door panels..I was told when the appliance was going to delivered, the bottom door panel did not arrive with refrigerator, I was asked if they could deliver it without the missing panel..I agreed to a delivery, with a stainless or whatever panel they had available...only if I would eventually get my black panel, I was told it would be here in a week or two....The **************** from this store is the worst I have... read more

Antonio O 

on BBB

a year ago

I recently bought all new kitchen appliances & delivered from the ************** store on 7/27/23. During delivery they damaged my walls to my home. I was referred to the **************** and have been dealing with a woman named *****. It been a total nightmare!! She refused to accept that they messed up my walls and basically calling me a criminal. At 1st she offered a $100 for the damage, when I refused she offered $200. She then said for her contractor to touch up the damage. I advised that would not bring my walls to pre... read more

Samuel A 

on BBB

a year ago

All reviews about PC. Richards techs are true . I am a ex delivery guy for p.c . I would deliver parts to theres techs to service your appliance. These techs are so nasty , there vans are loaded with brand new parts that they come into your house a tell your stuff is broken so they dont have to fix it ! I saw techs vans so nasty inside a their boss never told them anything . Im just letting you know . Dont trust no techs . Make sure they fix your fix a not lie . I can prove all of this !! I have pictures of what there vans l... read more