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P.C. Richard & Son
- Retail
- Carteret, NJ
About this business
America's largest family-owned & operated retailer, P.C. Richard & Son, at 1159 Roosevelt Ave offers a wide range of appliances, electronics, computers, mattresses and more. Delivery, installation and service is available by their in-house teams. Founded in 1909, P.C. Richard & Son is the company you can trust. P.C. Richard & Son, also known as simply P.C. Richard, is the largest chain of private, family-owned electronics and appliances stores in the United States. Its stores are located in New York, New Jersey, Connecticut ... read more
Location details
1159 Roosevelt Ave, Carteret, NJ, 07008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I purchased an ****** Dryer and Washer from PC Richards in **********, ** (over the phone) in Feb 2023. Two men showed up to deliver and install the appliances on 2/25 and immediately claimed my gas line was leaking (pointing to plumbers grease and calling it "wet"), but that I could pay them $175 cash to change the valve themselves. We declined and said we would call a plumber. They then said the washer was too heavy for two people to carry and that a four person team would need to come back to carry it and install it and t... read more
Disgusting customer service. I purchased a 75 inch *********** It was delivered on Friday, the guy that delivered it tested the tv it was working, I asked him to move it into my bedroom where Im going to put it . He moved it for me . When I plugged it in. The screen was cracked and tv wasnt working properly. I called and emailed pc Richard. They basically said the box is open and it is not their problem, when the delivery guy tested it it was working . Asking for it to be moved was my request therefore my fault . Never buyin... read more
I had bought a tv from here and when I put it up and turned on the screen was cracked They did absolutely NOTHING for me after being a customer for Years and bought all appliances and first tv from there that only lasted 4 years I am now stuck paying for a brand new tv I cant use I will NEVER DO BUSINESS HERE AGAIN
Business response:
Good morning, we are very sorry this has been your experience. Please email us at ******************************************** with this information, along with your invoice number so we can look into this for you.
Purchased a Bosch dishwasher without problem! Installer came and told me he had to replace all the valves that to which the dishwasher was connected. Since we have a new kitchen, I questioned it and he said I would have to sign a waiver saying any water damage that occurred would not be his responsibility if I did not allow him to change all the valves. I know a little about plumbing but am not an expert. I suspected something fishy and said no. I asked my usual plumber to come over--which he did approx 15m after the install... read more
Pc richards. Com is the worst place to buy a **..they lie and say that if I don't like the ** because pixels are horrible after sending 3 techs out that I could bring ** back.to store to buy a better tv..now I call.asking to exchange ** for a better model and I was lied to! If I wasn't disabled on oxygen I'd gone to store myself so my aid seeing how color not right was ready to take me to the store to exchange it on Friday..now a manager in internet sales telling me I cannot exchange! Internet disabled people beware..they're... read more
This is the worst place to purchase any of product or service. I bought a mini fridge that was never delivered, then they lost the fridge almost two months later I requested a refund. I purchase a fridge 2 years ago and the fridge stopped working. Lost all my food, a day of working waiting for a technician who never showed. This woman named ***** who called me a liar and started the technician called refused to let me speak to a manager. Never buy from P.C Richards a waste of time and hard earn money. Their warranty is ****!... read more
Business response:
Hello ***************************, I do apologize for the inconvenience this has caused. We are showing that you recently had service on 2/2/23 for the ******* refrigerator. Based on ************** findings, we were advised that the refrigerator is cooling and working properly as designed. If your refrigerator is not currently cooling, please give us a call at ************* for further evaluation.Best regards,***************************** P.C. ********************************************* Senior Representative
I just purchased a GE refigerator from the Bayside, **, location and the salesman, *****, and the delivery team (I wish I had asked their names) were excellent. Once purchased I received emails immediately from ***** with receipts and delivery times. The fridge was delivered in a few days and I received the fridge within the promised 3-hour delivery window. Both delivery men were very professional and careful negotiating the fridge up the 3rd floor walk up.Kudos to PC Richard for a great experince. I will be going back to th... read more
Business response:
Hello ***, We are delighted to hear about your experience! Thank you for sharing it, and thank you for shopping at P.C. Richard & Son!
If I could leave a "zero" star, I would. This store is the "worst" appliance/technology" that I have ever shopped at. I was in the market for an 85 inch Samsung TV. Unfortunately, **** *** was out of stock. I saw that PC Richard & Son had the product (I wonder why) and decided to purchase it from them. This was Thanksgiving weekend. My TV was delivered the week after Thanksgiving. However, when I tried to connect it to my audio receiver I discovered that the Arc connection did not work. I immediately called Samsung and was t... read more
Business response:
**************, we truly apologize for the inconvenience this may have caused you. Please email us at ******************************************** with this information, as well as your invoice number so we can better assist you. We'd like to look into this for you.
Poor customer service, delays and incompetence. I received an email confirming the time of a delivery, then waited at home for the delivery. The delivery never came and I was never contacted. I then sent an email to customer service who responded your product is no longer available, and offered options to switch the product or wait several weeks. I sent a reply in which I explained that that had already contacted me confirming the product was being delivered, and they have not respond to this second inquiry for over 2 weeks.
Business response:
Hello *****, I sincerely apologize for the delay in delivery of your appliance. I am reaching out to our internet sales team, as it shows that they were working on this, Once we have an update, we will be sure to get in touch with you. Thank you.
Frequently asked questions about P.C. Richard & Son
How is P.C. Richard & Son rated?
P.C. Richard & Son has a 4.7 star rating with 4,772 reviews.
When is P.C. Richard & Son open?
P.C. Richard & Son is closed now. It will open tomorrow at 10:00 a.m.
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