P.C. Richard & Son

Suck M 

on BBB

a year ago

All reviews about PC. Richards techs are true . I am a ex delivery guy for p.c . I would deliver parts to theres techs to service your appliance. These techs are so nasty , there vans are loaded with brand new parts that they come into your house a tell your stuff is broken so they dont have to fix it ! I saw techs vans so nasty inside a their boss never told them anything . Im just letting you know . Dont trust no techs . Make sure they fix your fix a not lie . I can prove all of this !! I have pictures of what there vans l... read more

Fuck Y 

on BBB

a year ago

All reviews about PC. Richards techs are true . I am a ex delivery guy for p.c . I would deliver parts to theres techs to service your appliance. These techs are so nasty , there vans are loaded with brand new parts that they come into your house a tell your stuff is broken so they dont have to fix it ! I saw techs vans so nasty inside a their boss never told them anything . Im just letting you know . Dont trust no techs . Make sure they fix your fix a not lie . I can prove all of this !! I have pictures of what there vans l... read more

Kwany C 

on BBB

a year ago

Waste of time to due with problems. Dont purchase any products in this chain store.I purchased a new wall ** unit on last Oct 2022 for my new renovation apartment. I moved in the apartment in April 2023. And just used my ** for two weeks, on 7/20, I smell burn and unable to turn off the ** either with remote or push button on the display panel. I need to unplug the power to shutdown the ** unit. I reported the issued and scheduled a service appointment on 7/21/23.7/25 two technicians came and checked that control board is ou... read more

Carlos A 

on BBB

a year ago

The Upper East Side ** location has a terrible salesperson named *****- after ordering a Bertazzoni stove and range hood, we finally gave up on the range hood as 3 times we ordered a recirculation kit, were shipped a new range hood twice (once by accident instead of the recirc kit) and finally in the end the range hood had a dead motor on arrival. After paying our contractor twice for installing the range hood (which was impossible due to missing parts the first time and dead motor the second), PC Richard refused to pick up ... read more

Jen H 

on BBB

a year ago

I recently bought a refrigerator from PC Richards and **** was the absolute BEST! He was extremely knowledgeable and took a lot of time explaining everything to me. He even offered to come in on his day off to place my order. Ill order all my appliance from PC Richards from now on and Ill definitely ask for ****! 

Gerald C 

on BBB

a year ago

Suppose to get a $50.00 refund still waiting. Next the installer came to check the A/C unit. He Grab the frame that goes around the unit and broke it. He said that he would inform the store It has been about four weeks now and still no call. Also the unit has been discontinued. I think the part is also discontinued. 

Linda B 

on BBB

a year ago

On August 9,, 2021 I purchased a Whirlpool bottom mount freezer from P.C. Richards in ******, **. It was FINALLY delivered on December 15, 2021! (Model#WRB322DMHV)I had to have a P.C. Richards service person come to the house on December 8, 2022 because the freezer was not freezing. I had to throw out a large amount of food. He said it was the compressor. They returned on December 15, 2022 and again on December 30, 2022. The compressor was replaced and all was good.That is until Friday, July 7, 2023 when I noticed my frozen ... read more

James G 

on BBB

a year ago

Bought a new ***** 6 weeks ago, it developed a "pixel line" dead center. Any normal GOOD business would allow an even exchange at the store for replacement of defective item. NOT PC RICHARDS! They'll send someone out in about a week, they'll determine and then approve exchange, which could take another 2 weeks. Even though we purchased an extended warrany rip off! 

D. S 

on BBB

a year ago

I purchased a ******* bespoke fridge on 5/28/23. I was clearly told in the store that the fridge would be delivered within a couple of weeks. The fridge was delivered late and without the panels. The sale counselor from PC Richards allowed this to make sure that we would not have to wait to much longer given that we did not have a fridge at all during the wait. We are now in July, 07/10/2023 and I still do not have received panels. Every time I call the specific PC Richards Store in ******* **, I am told wait another week, t... read more