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Payless Car Rental
- Transportation Services
- Alcoa, TN
About this business
Location details
2055 Alcoa Hwy, Alcoa, TN, 37701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to Midnight | |
| Tue | 6:00 a.m. to Midnight | |
| Wed | 6:00 a.m. to Midnight | |
| Thu | 6:00 a.m. to Midnight | |
| Fri | 6:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to Midnight |
I reserved a car online from Payless Car Rental for the San Diego location. I showed up to get my car at this San Diego location and they told me they didn't have any cars available for me(even though I had paid for one), but that I could wait around for a few hours to see if anything came in. I told them I didn't want to wait and that I just wanted a refund. This San Diego location told me that I could NOT get a refund. A car finally came in and we got it. Since it was not the car we had reserved, they offered to drive us o... read more
Business response:
I believe they denied the discount as they ended up bringing out the same class that was reserved. As a courtesy a check has been mailed for $30 since the rental was prepaid.
I am dealing with the worst customer service from any company in my entire life. I rented a car from Dallas on 10/21/21. That same date I was hit by another driver and the rental had to be towed away. I contacted Payless from the scene of the accident and the police officer spoke to the rep giving him the information as to where the car would be towed and picked up. Now months later I get a notice that I didn't return the car until December 6, 2021 and the proceeded to charge my credit card for 40+ days of rental, late fees,... read more
Business response:
We have credited back Ms. *********** for the charges that had been incorrectly applied after the time the vehicle was involved in the accident. We do sincerely apologize for the billing and very much appreciate Ms. *********** making us aware of her concern and this error in order to allow us the opportunity to resolve it. Thank you.
You will be given a vehicle you didn't request, charged numerous fees you were not quoted, then over charged when you return the vehicle as they do not give you a receipt, it will be emailed in 20 minutes. Then it never shows up.
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
Charged $250 fee a month later saying we left the car dirty and the person where we dropped it off at told they would clean it, the tires on the car that they gave us was a hazard, they were so worn down. Terrible company, do not use them.
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Payless in regards to your feedback that we received pertaining to Payless rental XXXXXXXXXX. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Payless does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our customers i... read more
We agree with this one star rating. We rented a car from Payless by the Denver airport from 9/30 to 10/4. We get a bill in the mail on 12/21 that we owe over $2000 in damages. We drove the car maybe 100 miles and did NO damage to it. It was in fair condition when we got it and was the same when we returned it. No effort was made to review the condition of the car with us before we left or after we returned. When I called to inquire why we are being charged, Payless was non-responsive. Their rep and the supervisor were no hel... read more
I will never use this company again. I booked a Payless mid-size car on ********* for 11/21. When I arrived at *********, he told me the car would have manual windows. I did not choose an economy car so this seemed very strange and he offered me another car. When we go to the charges, it was more than double what I paid to ********* and he told me that was only an ESTIMATE and it is in the agreement. I did not read the agreement which is on me but even if I had, I would expect an estimate to be close to the same price and no... read more
Horrible Customer Service. Charged me $400 for "damage" to the passenger side vent. Pieces were damaged already. They allowed me to take the vehicle of property with low air pressure sensors on. They told me don't worry about it. Not a bid deal. The car was dirty. We found beer cans under the seat. This company is horrible. Stay far away.
Business response:
Case ******** Dear Mr./Ms. *********, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide u... read more
Outrageous scam in San Juan, PR airport location. Refused to honor clearly listed price on the reservation, told us to take a hike or pay more. We will be filing an Attorney General complaint in PR and disputing the charge on our credit card. Bait and switch at its worst!
Business response:
In regards to the aforementioned BBB complaint. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; therefore, please provide the information listed below so that we may complete ou... read more
Horrible, Unsafe Experience 11/18/2021 I arrived at the MCI Payless Car rental after flying over a 1,000 miles with my daughter. I had a car reserved for pickup at 11:59 pm but the airport shuttle go us to the rental office at midnight. Here I was with my daughter in the middle of the night more than a 1,000 miles away from home in a state which I had never been to prior. There was no way to reach anyone at customer service. I called ********** airlines to complain and they told me that I needed to take this up with Payless... read more
Business response:
With regard to the aforementioned BBB complaint above, thank you for giving us the opportunity to address your concerns. We're so sorry to hear about the issues you had with our Payless Kansas City Intl Airport (Licensee). We completely understand how frustrating it must have been for you. I'll make sure that this message reaches the internal team. Meanwhile, your issue is our priority. We understand that you ended up renting with Avis at a higher price, we want to fix it right away and refund the cost difference. Ple... read more
Frequently asked questions about Payless Car Rental
How is Payless Car Rental rated?
Payless Car Rental has a 1.7 star rating with 183 reviews.
When is Payless Car Rental open?
Payless Car Rental is closed now. It will open at 6:00 a.m.
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