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Payless Car Rental
- Transportation Services
- Alcoa, TN
About this business
Payless Car Rental Aloca, TN operates one of the world's best-known car rental brands. Payless is one of the world's top brands for customer loyalty.
Location details
2055 Alcoa Hwy, Alcoa, TN, 37701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to Midnight | |
| Tue | 6:00 a.m. to Midnight | |
| Wed | 6:00 a.m. to Midnight | |
| Thu | 6:00 a.m. to Midnight | |
| Fri | 6:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to Midnight |
We agree with this one star rating. We rented a car from Payless by the Denver airport from 9/30 to 10/4. We get a bill in the mail on 12/21 that we owe over $2000 in damages. We drove the car maybe 100 miles and did NO damage to it. It was in fair condition when we got it and was the same when we returned it. No effort was made to review the condition of the car with us before we left or after we returned. When I called to inquire why we are being charged, Payless was non-responsive. Their rep and the supervisor were no hel... read more
I will never use this company again. I booked a Payless mid-size car on ********* for 11/21. When I arrived at *********, he told me the car would have manual windows. I did not choose an economy car so this seemed very strange and he offered me another car. When we go to the charges, it was more than double what I paid to ********* and he told me that was only an ESTIMATE and it is in the agreement. I did not read the agreement which is on me but even if I had, I would expect an estimate to be close to the same price and no... read more
Horrible Customer Service. Charged me $400 for "damage" to the passenger side vent. Pieces were damaged already. They allowed me to take the vehicle of property with low air pressure sensors on. They told me don't worry about it. Not a bid deal. The car was dirty. We found beer cans under the seat. This company is horrible. Stay far away.
Business response:
Case ******** Dear Mr./Ms. *********, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide u... read more
Outrageous scam in San Juan, PR airport location. Refused to honor clearly listed price on the reservation, told us to take a hike or pay more. We will be filing an Attorney General complaint in PR and disputing the charge on our credit card. Bait and switch at its worst!
Business response:
In regards to the aforementioned BBB complaint. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; therefore, please provide the information listed below so that we may complete ou... read more
Horrible, Unsafe Experience 11/18/2021 I arrived at the MCI Payless Car rental after flying over a 1,000 miles with my daughter. I had a car reserved for pickup at 11:59 pm but the airport shuttle go us to the rental office at midnight. Here I was with my daughter in the middle of the night more than a 1,000 miles away from home in a state which I had never been to prior. There was no way to reach anyone at customer service. I called ********** airlines to complain and they told me that I needed to take this up with Payless... read more
Business response:
With regard to the aforementioned BBB complaint above, thank you for giving us the opportunity to address your concerns. We're so sorry to hear about the issues you had with our Payless Kansas City Intl Airport (Licensee). We completely understand how frustrating it must have been for you. I'll make sure that this message reaches the internal team. Meanwhile, your issue is our priority. We understand that you ended up renting with Avis at a higher price, we want to fix it right away and refund the cost difference. Ple... read more
Unprofessional, and very fraudulent business charging fees for undocumented damages.
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Payless in regards to your feedback that we received pertaining to Payless rental XXXXXXXXXX. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. A detailed inspection is done after the car return is completed in an effort to efficiently process the check-in. These charges are bil... read more
10/29/21 Richmond, VA Int'l Airport: Rented a car through Payless, originally was in my mom's name. They asked for a bank card to hold money due to some policy, she did not have that and was going to use her credit card. She asked me if she could use my card just to hold the money. I agreed so Payless informed us that all of the information for the car would be put in my name. This was, again, on October 29th. The concierge was nice and calm, but once we got out to the parking to pick up the car, we encountered a woman with ... read more
U all should be ashamed of your self I booked a car through ****** $127 taxes.eveting for $127.5 days I have never rented car the guy didn't know what he was doing didn't go over anything's except I had to.get insurance even tho I have full coverage it ended being 227 not cool I emailed ****** day before I on the 3rx to extend the return on the 12th had. Severe family emergency I called. Called emailed ur Payless company no one never EVER answered the phone just rang n rang now finally 24-48 hours days ago I finally got a em... read more
Business response:
Concerning the BBB mentioned above complaint, we thank you for allowing us to address your concerns. We understand that you rented at the San Diego Intl Airport (Licensee), an independent business. This business has a contract to act as an agent and rent cars for Payless. Payless does not have ownership or control over this business. Therefore, we have forwarded your complaint to the owner of this franchise to respond to this matter. We apologize for the inconvenience, and we appreciate your patience during their investi... read more
NEVER EVER USE PAYLESS CAR RENTAL! What a terrible company! I received a car from them that smelled terrible but didn't notice it until the following day after it was sitting in the sun all day so I decided to hang a air freshener. NOW I have been charged a "CLEANING FEE" because they gave me a stinky car and I tried to make the smell go away. When I signed for the car all they told me was there is no smoking in the car. So of course in a million things you have to initiate they slide "no air fresheners" into there. Verbally... read more
Business response:
In regards to the aforementioned BBB complaint. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; therefore, please provide the information listed below so that we may complete ou... read more
Frequently asked questions about Payless Car Rental
How is Payless Car Rental rated?
Payless Car Rental has a 1.7 star rating with 180 reviews.
When is Payless Car Rental open?
Payless Car Rental is closed now. It will open at 8:00 a.m.
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