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Payless Car Rental
- Transportation Services
- Alcoa, TN
About this business
Payless Car Rental Aloca, TN operates one of the world's best-known car rental brands. Payless is one of the world's top brands for customer loyalty.
Location details
2055 Alcoa Hwy, Alcoa, TN, 37701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to Midnight | |
| Tue | 6:00 a.m. to Midnight | |
| Wed | 6:00 a.m. to Midnight | |
| Thu | 6:00 a.m. to Midnight | |
| Fri | 6:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to Midnight |
We are writing with concerns re the Rental Agreement number XXXXXXXXX. The Payless receipt dated March 2 and timed at 9:59 pm emailed to our daughter shows at 9:04 March 2, 2022, she rented a car at your Phoenix airport location using our family credit card. Our daughter returned the car the next day, March 2, 3033, at 8:26 pm at Las Vegas Airport with the tank full. At that time, she paid $173.69 with our card ending in XXX. Yesterday, June 21, 2022, my husband and I opened a letter addressed to her in the mail as she is tr... read more
Business response:
Case: ******** Dear Mr./Ms. ********, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide u... read more
They charged bogus refueling fee. The car returned with full tank of gas. This company is scamming customers.
Business response:
Dear *******, Your inquiry to the BBB has been forwarded to our attention. We would like to research the billing issue you raised further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, ABG Response Coordinator
Payless car rental is extremely unprofessional they are very unhelpful and hung on me twice in regard to my deposit kf 200$
Business response:
Payless case# ******** Dear Tiffany M****, Your review to the BBB has been forwarded to us for review and reply. We apologize for the unprofessional behavior you received from our staff. A copy of the report has been sent to the appropriate manager for coaching. Authorization holds linked with our rentals are released electronically when the contract is closed and the final audit has been completed. We regret that the hold is still pending. Can you provide us with your rental number, reservation number, the name o... read more
If I could give NO STARS I WOULD. I reserved my car a week ago for a 7 passenger vehicle for 12 pm. I get to the airport to pick my car up and THEY HAVE NOTHING, ABSOLUTELY NOTHING. Nobody called to say anything or made any attempts to make it right but state, "Its Memorial Day weekend." I MADE RESERVATIONS how does affect me when I made reservations. Now I have to figure out I am going to get back to work, get on my trip, and the lady at CUSTOMER SERVICE provided ZERO ASSISTANCE or any way to rectify this situation. She app... read more
Business response:
Dear Ms. *********, Your review to the BBB has forwarded to our office. We would like to research the reservation failure you raised further with our Operations Manager. Can you provide us with your reservation number to begin this process. We apologize for the inconvenience this matter caused. We look forward to receiving your reply and assist with resolution. Thank you for giving us the opportunity to intervene on your behalf. Sincerely, ABG Response Coordinator
Payless offered a good rate, but failed to provide a printed rental agreement at the counter in Albuquerque, saying that it would arrive by email in about 20 minutes. It took several phone calls, with long hold times, to get the document emailed to me, ten days into my two week trip. Also, I agreed to the pre-paid tank of fuel with the explicit assurance that if the car was returned with a full tank, the charge would be removed. The attendant noted on receiving the car that the tank was full, yet Payless has not refunded... read more
Business response:
Case: XXXXXXXX Dear Mr./Ms. *******, In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Based upon the information you provided and the findings of our internal investigation, we have refunded the fuel fee billed on the rental. A credit of $67.90 has been issued to the account on file. Pl... read more
This is the worst experience by far that I have ever had with a car rental company! To start off, they lie to customers by telling them they HAVE to buy their insurance and you cannot use your own. My total rental was about $300 more expensive at the end, but I know for a fact that I can use my personal car insurance because I use that all the time and it covers vehicle rentals in PR, but they did not even bother to look at my policy. Alberic, the employee who helped me, did the same thing to the gentleman in front of me eve... read more
This is the biggest ripoff I have ever experienced in my life of rental cars. They are trying to get away with overcharging me two extra gallons of gas after I filled up across the street before I dropped it off. I drove 67 miles and they are claiming I used 4 gallons on a Honda Civic. I have the receipt (2.2 gallons), 28 mpg was reading of car's mileage, and I made sure the gas clicked to top. The needle was also to top.
Business response:
Dear ************, Thank you for your communication to the BBB organization. At Avis Budget Car Rental Group and their sister companies we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. A review of the rental charges at our New York La Guardia airport has been conducted. No refueling charge has been assessed. We apologize for any error that may have been committed in recording the fuel level accurately. Comments such as yours enable us to t... read more
Payless rental car rental is FRAUDULENT. I had a prepaid car through *********** and paid $132. Arriving in Seattle on March 11 returned the car on March 13. I was then charged $57 extra. When I inquired and asked for a refund they said I signed for liability. I DID not! I rent cars often and NEVER get anything extra because I have car insurance! I want my money back! Plus, the only way to complain is to go through the website which took almost two weeks to respond.
Business response:
Dear Ms. *****, Thank you for your communication to the BBB organization. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. We apologize for any breakdown in communication about the optional insurance elections for the terms of rental. Today, we have processed a monetary credit $56.52 to ********** account number ending ********. Please allow three business days for the credit to post. We understand you have choices... read more
**READ THIS REVIEW** The short version: unacceptable, deceitful, and assaulting business / customer service practices. Do not book. Things you will get with rental car company: - Hidden required fees - Significantly higher rental cost than what you booked online - Old, tired, and not well-maintained cars with limited features - Peer pressure from staff with questionable intentions Synopsis and recommendation: this is NOT a deal or a budget like you may think it is. Do NOT book and go with a different company.... read more
Business response:
Dear Mr. ******, Thank you for your communication to the BBB organization. At Avis Budget Car Rental Group Inc. we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. Please provide a comprehensive explanation about your experience, and include the below requested details: a) City of pick-up b) Date of pick-up c) Reservation/Confirmation number d) Rental Agreement number We will review your comments once this information is provided. ... read more
Frequently asked questions about Payless Car Rental
How is Payless Car Rental rated?
Payless Car Rental has a 1.7 star rating with 180 reviews.
When is Payless Car Rental open?
Payless Car Rental is closed now. It will open at 8:00 a.m.
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