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Payless Car Rental
- Transportation Services
- Alcoa, TN
About this business
Location details
2055 Alcoa Hwy, Alcoa, TN, 37701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to Midnight | |
| Tue | 6:00 a.m. to Midnight | |
| Wed | 6:00 a.m. to Midnight | |
| Thu | 6:00 a.m. to Midnight | |
| Fri | 6:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to Midnight |
Unprofessional, and very fraudulent business charging fees for undocumented damages.
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Payless in regards to your feedback that we received pertaining to Payless rental XXXXXXXXXX. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. A detailed inspection is done after the car return is completed in an effort to efficiently process the check-in. These charges are bil... read more
10/29/21 Richmond, VA Int'l Airport: Rented a car through Payless, originally was in my mom's name. They asked for a bank card to hold money due to some policy, she did not have that and was going to use her credit card. She asked me if she could use my card just to hold the money. I agreed so Payless informed us that all of the information for the car would be put in my name. This was, again, on October 29th. The concierge was nice and calm, but once we got out to the parking to pick up the car, we encountered a woman with ... read more
U all should be ashamed of your self I booked a car through ****** $127 taxes.eveting for $127.5 days I have never rented car the guy didn't know what he was doing didn't go over anything's except I had to.get insurance even tho I have full coverage it ended being 227 not cool I emailed ****** day before I on the 3rx to extend the return on the 12th had. Severe family emergency I called. Called emailed ur Payless company no one never EVER answered the phone just rang n rang now finally 24-48 hours days ago I finally got a em... read more
Business response:
Concerning the BBB mentioned above complaint, we thank you for allowing us to address your concerns. We understand that you rented at the San Diego Intl Airport (Licensee), an independent business. This business has a contract to act as an agent and rent cars for Payless. Payless does not have ownership or control over this business. Therefore, we have forwarded your complaint to the owner of this franchise to respond to this matter. We apologize for the inconvenience, and we appreciate your patience during their investi... read more
NEVER EVER USE PAYLESS CAR RENTAL! What a terrible company! I received a car from them that smelled terrible but didn't notice it until the following day after it was sitting in the sun all day so I decided to hang a air freshener. NOW I have been charged a "CLEANING FEE" because they gave me a stinky car and I tried to make the smell go away. When I signed for the car all they told me was there is no smoking in the car. So of course in a million things you have to initiate they slide "no air fresheners" into there. Verbally... read more
Business response:
In regards to the aforementioned BBB complaint. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; therefore, please provide the information listed below so that we may complete ou... read more
As we arrived to the San Antonio international Airport we expected a smooth transition into our rental car that was reserved a month in advanced. I was completely wrong, we stood in line behind six people, waited 1hr after the third person was help they closed the counter and we were told to go back to the 5th floor for someone to help us. So walked up waited in line behind three people for 1 more hour. As we came up to the window and encountered the utmost unprofessional customer service experience I've ever had. I had my c... read more
I have rented a car from Payless Car Rental on 3rd September 2021 to 7th September from DFW airport, Dallas, TX. (Rental Agreement XXXXX). For their service they charged me with $427.15 and they withhold $200 as caution deposit using ***** credit card. On 7th September 2021, I have retuned back their vehicle neat & tidy on a full tank of gas and got the clearance from the company on the same day, where they returned back my caution deposit. The car was all intact, not damaged or any scuffs. I received the receipt by e-mail s... read more
Business response:
In regards to the aforementioned BBB complaint. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; therefore, please provide the information listed below so that we may complete ou... read more
I am highly dissatisfied with the service I received at the Houston lobby Payless Car rental service. No one gave me a contract the desk agent stated that she would email it to me, I never received anything in my email. The Payless counter is next to Avis and budget, their agents are explaining toll fees, gas fees, printing out receipts and providing detailed explanations. We prepaid for my car, and not too long after returning the car I received a charge for $100 more than what I had pre-paid. I checked my email yet again f... read more
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Payless in regards to your feedback that we received pertaining to Payless rental **********. Payless charges at the time the car is rented; rates are based on a 24- hour day, but customers are allowed a grace period of 29 minutes before additional charges are applied. The hourly charge is usually one-third of the daily charge, and is displayed on the copy of the rental contract which is signed at the beginning of the rental. When the vehicle i... read more
I rented a car from Denver airport -I verified several times I changed my return time by two hours -I was given a car with an empty tank and told to return the car with an empty tank When I returned the car I verified both the return time and the empty tank that I would not be charged extra and assured I was not When I left I got a $345 bill A fee $169 for the gasoline and 168$ extra day fee which was more than my entire 3 day rental After several attempts to reach customer service I was told the charges were correct and tha... read more
Business response:
In regards to the aforementioned BBB complaint. We very much appreciate your taking the time to tell us about your recent experience. On behalf of our entire team, we sincerely apologize for the issue you had outlined in your complaint . What you experienced is unusual, and we are extremely disappointed that your rental experience did not measure up to your expectations. We are working diligently to maintain our high service levels, and your feedback is valuable. By copy of this report, I am advising appropriate members of m... read more
I rented a car from Payless through ********* which I picked up from the Birmingham Airport. When I got to the Payless counter, it was closed; however, there was a handwritten note to report to Avis. I reported to Avis. A few days later I returned the car on a full tank of gas and I have a receipt to support this. I later received a statement from my bank showing a much higher amount. I called the local Payless that I rented from but the number was disconnected. I then called Avis and spoke to one of the local agents but was... read more
Business response:
Dear Ms. *****, Thank you for your communication to the BBB about the experience with our Birmingham, AL office and customer service Dept. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. Feedback such as yours aid us in identifying areas of improvement. This being said, our records indicate on August 31st a refueling credit has been processed to ********** account number ********. We appreciate your taking the tim... read more
Frequently asked questions about Payless Car Rental
How is Payless Car Rental rated?
Payless Car Rental has a 1.7 star rating with 183 reviews.
When is Payless Car Rental open?
Payless Car Rental is closed now. It will open at 6:00 a.m.
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