Payless Car Rental

Gabriela R 

on BBB

3 years ago

As we arrived to the San Antonio international Airport we expected a smooth transition into our rental car that was reserved a month in advanced. I was completely wrong, we stood in line behind six people, waited 1hr after the third person was help they closed the counter and we were told to go back to the 5th floor for someone to help us. So walked up waited in line behind three people for 1 more hour. As we came up to the window and encountered the utmost unprofessional customer service experience I've ever had. I had my c... read more

Gopinath P 

on BBB

3 years ago

I have rented a car from Payless Car Rental on 3rd September 2021 to 7th September from DFW airport, Dallas, TX. (Rental Agreement XXXXX). For their service they charged me with $427.15 and they withhold $200 as caution deposit using ***** credit card. On 7th September 2021, I have retuned back their vehicle neat & tidy on a full tank of gas and got the clearance from the company on the same day, where they returned back my caution deposit. The car was all intact, not damaged or any scuffs. I received the receipt by e-mail s... read more

Danielle R 

on BBB

3 years ago

I am highly dissatisfied with the service I received at the Houston lobby Payless Car rental service. No one gave me a contract the desk agent stated that she would email it to me, I never received anything in my email. The Payless counter is next to Avis and budget, their agents are explaining toll fees, gas fees, printing out receipts and providing detailed explanations. We prepaid for my car, and not too long after returning the car I received a charge for $100 more than what I had pre-paid. I checked my email yet again f... read more

John L 

on BBB

3 years ago

I rented a car from Denver airport -I verified several times I changed my return time by two hours -I was given a car with an empty tank and told to return the car with an empty tank When I returned the car I verified both the return time and the empty tank that I would not be charged extra and assured I was not When I left I got a $345 bill A fee $169 for the gasoline and 168$ extra day fee which was more than my entire 3 day rental After several attempts to reach customer service I was told the charges were correct and tha... read more

Deidre A 

on BBB

3 years ago

I rented a car from Payless through ********* which I picked up from the Birmingham Airport. When I got to the Payless counter, it was closed; however, there was a handwritten note to report to Avis. I reported to Avis. A few days later I returned the car on a full tank of gas and I have a receipt to support this. I later received a statement from my bank showing a much higher amount. I called the local Payless that I rented from but the number was disconnected. I then called Avis and spoke to one of the local agents but was... read more

Shanessa M 

on BBB

4 years ago

I wish there could be a 1/2 star rating. I rented a car in Denver Airport. For the most part the only initial issue i had was the rental place was filthy, trash on the floor, no garbages and only 2 clerks working with a packed lobby. It took 30 mins of waiting in line to get the rental that was prepaid. When I got to the counter things were slowed by their attempt to upgrade and sell insurance. I declined everything just wanting the rental I prepaid. The car was good, no complaints there. When i returned the car i got the e-... read more

Michael Doherty 

on BBB

4 years ago

I booked a reservation for a 7 day rental through *****/*********. To book my reservation, I defined my pickup day, but not explicit pickup time. I received my confirmation via email after booking, and it mentioned a 12pm drop off/ pickup time but did not think anything of it. I arrived at my destination at ~8pm, and upon pickup, I was told that I was a "no show" because I arrived after 12pm. There was no attempt to contact me. Because I was a "no show", Payless attempted to charge me an additional $65 per day (this woul... read more

Douglas B 

on BBB

4 years ago

After my flight was delayed, I was 2 hours late picking up my reserved rental. They had canceled my reservation, and while they assured me they still had cars, it would be an EXTRA $200 for the four days as it would have to be an "upgrade". Fine, I needed a car. Turned in the car four days later uneventfully, but ANOTHER $166.66 charge was added to my card the day I turned it in. Three messages left and unanswered, parent company involved, I FINALLY find out that the $166.66 charge was for "a cleaning fee, as the car was smo... read more

Terri M 

on BBB

4 years ago

For a recent trip to San Diego I rented a car through Payless Cars using Expedia. Total cost was $381 for four days. When I went to pick up the car the agent told me it was only a 2-door and too small for three people (not true, Versas are 4 doors), and he would give us an upgrade for $7/day. I said sure, fine. He asked if I wanted extra insurance and I said no thanks. My reading glasses were in my luggage, but I signed the form, trusting him, and we went on our way. Once I could read what I had signed, I saw he had charged ... read more