Payless Car Rental

Vietta W 

on BBB

4 years ago

I will never rent from Payless Car rentals in San Diego International Airport! They are liars and thieves. I rented a car and was charged upon return to fill up the gas tank for $76.00 for a Hyundai 4-door. They supposedly performed an investigation and it took over 2 months to get back with me. I submitted gas receipts and pictures and they still say that I did not returned the car filled with gas. This company is unprofessional and the car rental company is horrible, they do not answer their phones or anything and they tak... read more

donohoebt@gmail.com 

on BBB

4 years ago

I rented the car through the Alaskaair web site. No where did it say you could not enter Arizona and I rented the car to go there. Then they told me there was a mandatory replacement insurance that was required in the state of California. I live in California and have never really been told this before. $21 per day plus 38% tax! I said I would just go to another rental place and I was told they are so busy no one has any cars left. I went outside got on line and rented. Car from another car rental place. Plenty of cars, no m... read more

Michelle M 

on BBB

4 years ago

ONLY GETS 1 STAR, BECAUSE I HAVE TO!!! DO NOT RENT FROM AVIS, BUDGET, OR PAYMORE...OOPS PAYLESS. This was the worst car rental experience of my life and I rent a lot! First, pick up at LAX is a not so funny joke. 1 person for 3 car rental companies. I had to wait, then wait and wait some more as the poor employee tried to handle renters. As each person walked up, I noticed them all have an issue at pick-up. My reservation couldn't be found as their computer is only set to Avis renters. (ask for the company renters went thr... read more

Jerjuan Toles 

on BBB

4 years ago

So this is actually the second day we have had this car picked it up last night, the outside was absolutely dirty never washed, and the inside smelled mildewy and with a touch of nauseating smell that lingered we bought glade spray to no avail, spent 404$ plus a 200$ deposit had to get cleaning wipes because everything you touched was sticky as if it was never cleaned and every wipe we used came out dirty and black. Brought my wife to Puerto Rico for her birthday and this is definitely placing a damper on our trip. Will cont... read more

LaurelL 

on BBB

4 years ago

I rented a car from Payless 3 weeks ago. It was a black 4 Runner SUV that was rented from Albuquerque, NM and returned to Phoenix, AZ. I picked up the vehicle at 7pm on February 20th. It was returned on the agreed upon date and time of February 27th at 10am at the Phoenix Sky Harbor Airport location. Within 12 hours of picking up the vehicle (the morning after pickup) the tire pressure light turned on and I called roadside assistance on February 21st. The vehicle had a huge dent on the side of the vehicle that was marked wit... read more

Jacob S. 

on BBB

4 years ago

Buyers Beware ! I dropped off a rental at the Dallas Love Field Airport Payless car rental returns. The car was all in tact, not damaged or any scuffs. I received the receipt by e-mail showing the amount according to the agreement and all's good. NOT. A month passed, on the same purchase agreement, without any form of communication, or my consent, Payless made a fraudulent claim charging my credit card $500+ for a made up "damage" charges. For your on good, take 360 degree pictures of the vehicle upon return. Or, it'll be sa... read more

Justin D 

on BBB

4 years ago

Reserved a large car. They over booked and didn't have one. Our group was put in a tiny Yaris and still charged the larger car price. 

Sarah B 

on BBB

4 years ago

Payless is ignoring my requests and phone calls regarding an issue with returning a rental car. I have an outstanding issue in which they refuse to check in a car that has been sitting there for over 8 hours! I have left several phone calls and emails and there is no resolution to this matter. 

Marvin P 

on BBB

4 years ago

i rented a car from Payless for one night on September 18, 2020, at the Memphis International Airport. I returned the car to the same location that I had picked it up from the very next day; September 19, 2020. When I returned the car, I waited for 20 minutes for someone to check me out. No one showed up to check me out. It was 4pm in the afternoon so I figured COVID was the reason the booth wasn't manned. Anyway, I left the car, which had a full tank of gas, with the key inside, collected my belongings, and flew home. My ag... read more