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Payless Car Rental
- Transportation Services
- Alcoa, TN
About this business
Location details
2055 Alcoa Hwy, Alcoa, TN, 37701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to Midnight | |
| Tue | 6:00 a.m. to Midnight | |
| Wed | 6:00 a.m. to Midnight | |
| Thu | 6:00 a.m. to Midnight | |
| Fri | 6:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to Midnight |
Beware! Beware! Picked up the old, janky car yesterday. As soon as we left the airport the check engine light came on. Called once we got to our destination and they said they'd note it on the account and they'd give us a replacement. Tried calling next day to schedule a swap, called around 8 am in the morning, no answer so left msg and said cars now not driveable, it died on us 3 times trying to back out of the driveway. No one called back all day. Tried calling 3 more times throughout day, left 2 more messages (since no on... read more
Business response:
Regarding the BBB CASE mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. Sincerely. Avis Budget Gr... read more
Reps don't tell you about all the charges they will be charging you. Thousands of $ of hidden fees.
Business response:
In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you reserved a vehicle from our website for $736.94, at the time of picking up the vehicle we show that you accepted an upgrade from an economy car to an intermediate SUV for an additional $21.00 per rental day plus taxes and... read more
i rented a car at the airport in Atlanta GA. Made the mistake of paying for gas in advance because of the gas shortage. Little did i know it would become a drag down fight to get my $49 back. I bought the car back on a full tank. I was told if you returned on full the gas wouldn't be charge. It's day 2 and I've called twice. The 1st guy said youre not getting refunded period. The 2nd customer service agent told me to send a copy of by BANK STATEMENT. Are you Kidding. Then laughed at me and hung the phone up. I guess i will d... read more
Business response:
Dear Ms. *****, Our customer service records indicate on May 20th a monetary credit in the sum $60.37 has been submitted to your **************** account number ending ********. Please allow three business days for this credit to post for the fuel charge. Regards Executive Resolution Coordinator
First when we arrived in Las Vegas no one was even at the payless counter working. Then we get to the desk I prepaid through Expedia for the car was charged a 220$ deposit hold or whatever. Never got my deposit returned but today they just tried to charge my card 450$. Like ion know what kind of scam or games they playing but your not about to get me out of anymore money fr. Been sending emails for almost a month everybody talking about it's a 30 day hold when my card instantly releases my funds the next day with anyone else... read more
Business response:
Dear Mr. ******, Thank you for your communication to the BBB about the rental experience at the Las Vegas airport location. Our records indicate that customer service has resolved the issue by processing several monetary credits. The most recent credit was performed on May 18th to your **** account number ending ********. Please allow three business days for the credit to post. We appreciate your taking the time to apprise us of your inquiry. Only by being made aware of an issue can it be addressed. Regards... read more
I will never rent from Payless Car rentals in San Diego International Airport! They are liars and thieves. I rented a car and was charged upon return to fill up the gas tank for $76.00 for a Hyundai 4-door. They supposedly performed an investigation and it took over 2 months to get back with me. I submitted gas receipts and pictures and they still say that I did not returned the car filled with gas. This company is unprofessional and the car rental company is horrible, they do not answer their phones or anything and they tak... read more
I rented the car through the Alaskaair web site. No where did it say you could not enter Arizona and I rented the car to go there. Then they told me there was a mandatory replacement insurance that was required in the state of California. I live in California and have never really been told this before. $21 per day plus 38% tax! I said I would just go to another rental place and I was told they are so busy no one has any cars left. I went outside got on line and rented. Car from another car rental place. Plenty of cars, no m... read more
Business response:
Dear Ms. D******, Thank you for your communication via BBB channel. We strive to provide a stress free rental experience, and feedback such as yours will aid us in our goal. Please provide as much of the requested details below where this experience occurred, and we will file a report on this matter. a) city of pick-up b) date of pick up c) confirmation/reservation number We await your reply Executive Resolution Coordinator
ONLY GETS 1 STAR, BECAUSE I HAVE TO!!! DO NOT RENT FROM AVIS, BUDGET, OR PAYMORE...OOPS PAYLESS. This was the worst car rental experience of my life and I rent a lot! First, pick up at LAX is a not so funny joke. 1 person for 3 car rental companies. I had to wait, then wait and wait some more as the poor employee tried to handle renters. As each person walked up, I noticed them all have an issue at pick-up. My reservation couldn't be found as their computer is only set to Avis renters. (ask for the company renters went thr... read more
So this is actually the second day we have had this car picked it up last night, the outside was absolutely dirty never washed, and the inside smelled mildewy and with a touch of nauseating smell that lingered we bought glade spray to no avail, spent 404$ plus a 200$ deposit had to get cleaning wipes because everything you touched was sticky as if it was never cleaned and every wipe we used came out dirty and black. Brought my wife to Puerto Rico for her birthday and this is definitely placing a damper on our trip. Will cont... read more
Business response:
We contacted the customer directly, the situation was resolved. Thank you! Alma T*** Manager Payless Car Rental San Juan, PR
I rented a car from Payless 3 weeks ago. It was a black 4 Runner SUV that was rented from Albuquerque, NM and returned to Phoenix, AZ. I picked up the vehicle at 7pm on February 20th. It was returned on the agreed upon date and time of February 27th at 10am at the Phoenix Sky Harbor Airport location. Within 12 hours of picking up the vehicle (the morning after pickup) the tire pressure light turned on and I called roadside assistance on February 21st. The vehicle had a huge dent on the side of the vehicle that was marked wit... read more
Business response:
Thank you for allowing us to address your concerns regarding the BBB mentioned above, complaint. Payless values the relationship that we have with our customers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We have reviewed your e-mail and notes from your case. We have contacted our Claims Manager to examine the issues you raised. When we have received a reply from their office, we will advise you accordingly. We apologize for the inconvenience this matter has caus... read more
Frequently asked questions about Payless Car Rental
How is Payless Car Rental rated?
Payless Car Rental has a 1.7 star rating with 183 reviews.
When is Payless Car Rental open?
Payless Car Rental is open now. It will close tomorrow at 12:00 a.m.
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