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Payless Car Rental
- Transportation Services
- Alcoa, TN
About this business
Location details
2055 Alcoa Hwy, Alcoa, TN, 37701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to Midnight | |
| Tue | 6:00 a.m. to Midnight | |
| Wed | 6:00 a.m. to Midnight | |
| Thu | 6:00 a.m. to Midnight | |
| Fri | 6:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to Midnight |
This is the biggest ripoff I have ever experienced in my life of rental cars. They are trying to get away with overcharging me two extra gallons of gas after I filled up across the street before I dropped it off. I drove 67 miles and they are claiming I used 4 gallons on a Honda Civic. I have the receipt (2.2 gallons), 28 mpg was reading of car's mileage, and I made sure the gas clicked to top. The needle was also to top.
Business response:
Dear ************, Thank you for your communication to the BBB organization. At Avis Budget Car Rental Group and their sister companies we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. A review of the rental charges at our New York La Guardia airport has been conducted. No refueling charge has been assessed. We apologize for any error that may have been committed in recording the fuel level accurately. Comments such as yours enable us to t... read more
Payless rental car rental is FRAUDULENT. I had a prepaid car through *********** and paid $132. Arriving in Seattle on March 11 returned the car on March 13. I was then charged $57 extra. When I inquired and asked for a refund they said I signed for liability. I DID not! I rent cars often and NEVER get anything extra because I have car insurance! I want my money back! Plus, the only way to complain is to go through the website which took almost two weeks to respond.
Business response:
Dear Ms. *****, Thank you for your communication to the BBB organization. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. We apologize for any breakdown in communication about the optional insurance elections for the terms of rental. Today, we have processed a monetary credit $56.52 to ********** account number ending ********. Please allow three business days for the credit to post. We understand you have choices... read more
**READ THIS REVIEW** The short version: unacceptable, deceitful, and assaulting business / customer service practices. Do not book. Things you will get with rental car company: - Hidden required fees - Significantly higher rental cost than what you booked online - Old, tired, and not well-maintained cars with limited features - Peer pressure from staff with questionable intentions Synopsis and recommendation: this is NOT a deal or a budget like you may think it is. Do NOT book and go with a different company.... read more
Business response:
Dear Mr. ******, Thank you for your communication to the BBB organization. At Avis Budget Car Rental Group Inc. we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. Please provide a comprehensive explanation about your experience, and include the below requested details: a) City of pick-up b) Date of pick-up c) Reservation/Confirmation number d) Rental Agreement number We will review your comments once this information is provided. ... read more
Payless is car rental is a Rip off. Do not give a blank credit you will be surprised. Rented a Car for three days in San Diego through ***********. Paid a few of $207.11 cents. On way to Airport to return can had a blow out. Called the emergency number provided on key was stranded on highway 3 hours. Another car tow responded to the Payless emergency number. Towed car to Avis Garage. Payless declined to give me a invoice. Returned to Toronto found 6 charges made to my credit four on one day 8 th Feb. A voice mail from a Rep ... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further and find the best solution for you. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. ... read more
Do not rent from this company. Picked a car up with damage on the windshield. I reported and documented this minutes after picking the car up and i was assured a ticket has been created and would not be charged. A month after returning the car i get a random 284$ charge to my CC with zero documentation about why. I call to inquire and I'm being charged for the windshield i reported to be broken when i got the car. The agent was able to reverse the transaction and refund me since I documented this having a feeling this compan... read more
Business response:
Dear Dil W***, Thank you for your communication to the BBB organization. At Avis Budget Car Rental Group Inc. we appreciate feedback such as yours. Your comments will aid us in targeting areas of improvement. We apologize for any error that was made in recording the vehicle had pre-existing damage prior to your rental. We appreciate your taking the time to apprise us of the experience. Only by being made aware of an issue can we correct it. Sincerely, Customer Resolution Coordinator
The quote from ******* was 626, but out the door for a week was 1102!!!. And, I am driving the crappiest car in the world, it only came with a steel key, so totally manual locks. It handles horribly at high speeds on the freeway. Avoid Payless at all costs, high fees, and terrible cars. I am forfeiting the payment and returning the car early. Never, never do Payless Car.
Business response:
Thank you for taking the time to let us know about your experience. We are incredibly sorry for the experience you had and the stated condition of the vehicle that you received. We are following up to address the issues that you outlined in regards to your experience. Every interaction matters to us and customer feedback serve as a valuable tool to direct our attention as we continually work to reinforce these processes and procedures moving forward. If there is any way to earn your business in the future we would like to ex... read more
Do not rent from Payless. Two months after returning the vehicle we rented, we got a claim in the mail for damages we did not incur during our time driving it. When we asked Payless to email photos and documentation substantiating the claim, they assured us they would and never did. We finally were able to see the documentation months later, which showed Payless was seeking payment from us for damages incurred a WEEK AFTER we returned the vehicle. In addition to being asked to pay for damages we were not responsible for, we ... read more
Business response:
After further review, we have closed the claim. Sarah ***** will receive a closing letter from *********************************** within the next 7-10 business days. A closing letter was mailed to the renter. Thank you, Avis Budget Group Response Coordinator
Payless car rental with history ripped off customer with hidden fee and return car rental problems and charged customer for no reason!!!
I was provided horrible service at the Ontario Ca Airport location the rep Manny was rude condescending and lacked customer service skills period. I arrived and they did not have any cars available even though I had a reservation and when I asked why I was being given a particular car Manny was rude and stated that's what they had. I was taken outside to a vehicle that had dog hair all over (I'm allergic) and was brought back in to wait another hour while Manny continued to state to customers and his co-workers "apparently s... read more
Business response:
Case: XXXXXXXX Dear Mr./Ms. ********* In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that the rental was discounted by $50.00 plus tax for the issues you encountered bringing your rental charges down to $140.35 for 3 days. Thank you for giving us the opportunity t... read more
Frequently asked questions about Payless Car Rental
How is Payless Car Rental rated?
Payless Car Rental has a 1.7 star rating with 183 reviews.
When is Payless Car Rental open?
Payless Car Rental is closed now. It will open at 6:00 a.m.
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