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Payless Car Rental
- Transportation Services
- Alcoa, TN
About this business
Payless Car Rental Aloca, TN operates one of the world's best-known car rental brands. Payless is one of the world's top brands for customer loyalty.
Location details
2055 Alcoa Hwy, Alcoa, TN, 37701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to Midnight | |
| Tue | 6:00 a.m. to Midnight | |
| Wed | 6:00 a.m. to Midnight | |
| Thu | 6:00 a.m. to Midnight | |
| Fri | 6:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to Midnight |
Payless is car rental is a Rip off. Do not give a blank credit you will be surprised. Rented a Car for three days in San Diego through ***********. Paid a few of $207.11 cents. On way to Airport to return can had a blow out. Called the emergency number provided on key was stranded on highway 3 hours. Another car tow responded to the Payless emergency number. Towed car to Avis Garage. Payless declined to give me a invoice. Returned to Toronto found 6 charges made to my credit four on one day 8 th Feb. A voice mail from a Rep ... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further and find the best solution for you. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. ... read more
Do not rent from this company. Picked a car up with damage on the windshield. I reported and documented this minutes after picking the car up and i was assured a ticket has been created and would not be charged. A month after returning the car i get a random 284$ charge to my CC with zero documentation about why. I call to inquire and I'm being charged for the windshield i reported to be broken when i got the car. The agent was able to reverse the transaction and refund me since I documented this having a feeling this compan... read more
Business response:
Dear Dil W***, Thank you for your communication to the BBB organization. At Avis Budget Car Rental Group Inc. we appreciate feedback such as yours. Your comments will aid us in targeting areas of improvement. We apologize for any error that was made in recording the vehicle had pre-existing damage prior to your rental. We appreciate your taking the time to apprise us of the experience. Only by being made aware of an issue can we correct it. Sincerely, Customer Resolution Coordinator
The quote from ******* was 626, but out the door for a week was 1102!!!. And, I am driving the crappiest car in the world, it only came with a steel key, so totally manual locks. It handles horribly at high speeds on the freeway. Avoid Payless at all costs, high fees, and terrible cars. I am forfeiting the payment and returning the car early. Never, never do Payless Car.
Business response:
Thank you for taking the time to let us know about your experience. We are incredibly sorry for the experience you had and the stated condition of the vehicle that you received. We are following up to address the issues that you outlined in regards to your experience. Every interaction matters to us and customer feedback serve as a valuable tool to direct our attention as we continually work to reinforce these processes and procedures moving forward. If there is any way to earn your business in the future we would like to ex... read more
Do not rent from Payless. Two months after returning the vehicle we rented, we got a claim in the mail for damages we did not incur during our time driving it. When we asked Payless to email photos and documentation substantiating the claim, they assured us they would and never did. We finally were able to see the documentation months later, which showed Payless was seeking payment from us for damages incurred a WEEK AFTER we returned the vehicle. In addition to being asked to pay for damages we were not responsible for, we ... read more
Business response:
After further review, we have closed the claim. Sarah ***** will receive a closing letter from *********************************** within the next 7-10 business days. A closing letter was mailed to the renter. Thank you, Avis Budget Group Response Coordinator
I was provided horrible service at the Ontario Ca Airport location the rep Manny was rude condescending and lacked customer service skills period. I arrived and they did not have any cars available even though I had a reservation and when I asked why I was being given a particular car Manny was rude and stated that's what they had. I was taken outside to a vehicle that had dog hair all over (I'm allergic) and was brought back in to wait another hour while Manny continued to state to customers and his co-workers "apparently s... read more
Business response:
Case: XXXXXXXX Dear Mr./Ms. ********* In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that the rental was discounted by $50.00 plus tax for the issues you encountered bringing your rental charges down to $140.35 for 3 days. Thank you for giving us the opportunity t... read more
I reserved a car online from Payless Car Rental for the San Diego location. I showed up to get my car at this San Diego location and they told me they didn't have any cars available for me(even though I had paid for one), but that I could wait around for a few hours to see if anything came in. I told them I didn't want to wait and that I just wanted a refund. This San Diego location told me that I could NOT get a refund. A car finally came in and we got it. Since it was not the car we had reserved, they offered to drive us o... read more
Business response:
I believe they denied the discount as they ended up bringing out the same class that was reserved. As a courtesy a check has been mailed for $30 since the rental was prepaid.
I am dealing with the worst customer service from any company in my entire life. I rented a car from Dallas on 10/21/21. That same date I was hit by another driver and the rental had to be towed away. I contacted Payless from the scene of the accident and the police officer spoke to the rep giving him the information as to where the car would be towed and picked up. Now months later I get a notice that I didn't return the car until December 6, 2021 and the proceeded to charge my credit card for 40+ days of rental, late fees,... read more
Business response:
We have credited back Ms. *********** for the charges that had been incorrectly applied after the time the vehicle was involved in the accident. We do sincerely apologize for the billing and very much appreciate Ms. *********** making us aware of her concern and this error in order to allow us the opportunity to resolve it. Thank you.
You will be given a vehicle you didn't request, charged numerous fees you were not quoted, then over charged when you return the vehicle as they do not give you a receipt, it will be emailed in 20 minutes. Then it never shows up.
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below so we can investigate this matter further. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental.
Charged $250 fee a month later saying we left the car dirty and the person where we dropped it off at told they would clean it, the tires on the car that they gave us was a hazard, they were so worn down. Terrible company, do not use them.
Business response:
In regards to the aforementioned BBB complaint. We appreciate you reaching out to Payless in regards to your feedback that we received pertaining to Payless rental XXXXXXXXXX. We do appreciate the time you have taken to bring your rental experience to our attention. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved. Payless does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our customers i... read more
Frequently asked questions about Payless Car Rental
How is Payless Car Rental rated?
Payless Car Rental has a 1.7 star rating with 180 reviews.
When is Payless Car Rental open?
Payless Car Rental is closed now. It will open at 8:00 a.m.
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