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Payless Car Rental
- Transportation Services
- Alcoa, TN
About this business
Payless Car Rental Aloca, TN operates one of the world's best-known car rental brands. Payless is one of the world's top brands for customer loyalty.
Location details
2055 Alcoa Hwy, Alcoa, TN, 37701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to Midnight | |
| Tue | 6:00 a.m. to Midnight | |
| Wed | 6:00 a.m. to Midnight | |
| Thu | 6:00 a.m. to Midnight | |
| Fri | 6:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to Midnight |
If I could give a lower rating, I would. NEVER USE THIS RENTAL AGENCY! I came into San Diego off a flight with 4 hours sleep. I had a reservation over a month in advance for a $30 a day full-size sedan. Upon arrival, the person at the front desk offered an upgrade at a discounted price and said "he would take care of me". I signed the contract and headed to my SUV "upgrade" a Mitsubishi Outlander. The vehicle was TRASH! Damage all over. Looks like it was involved in a hit and run and never repaired. I made sure to have the p... read more
Business response:
Thank you for allowing us to address this matter for you. Payless prides itself on prompt, attentive service, and we very much appreciate your business. We are sincerely sorry that you were inconvenienced, and extremely disappointed that we fell short of your expectations. Any difficulties or problems encountered by a customer are a concern to us, and we apologize most sincerely for any inconvenience you may have been caused. We can certainly understand your frustration. We removed the upgrade and processed an additional ref... read more
Reservation Number: *********** Renter's Name: ****** ******** Rental Location: San Diego Airport (SAN) 3355 Admiral Boland, San Diego, CA 92101 Exact Date/Year of Rental: today, February 8, 2023 I am sitting parked at the airport, in tears because I feel like I just got robbed at the check-in counter. I made a reservation online for $384. I got to the counter&the agent pretended to be friendly, told me he would see what he could find me since I am military and then said "Okay I have a sentra. Usually it's $100 a day b... read more
BEWARE!! We had an awful experience. Got to the airport 3 hours before our reservation started. They charged a full extra day for that. Fine. Then we had to upgrade the car since our car wasn't ready. After that the sales guy screwed up the whole reservation, messing up our return date causing more massive fees to accumulate. This salesman was pushy, rude, and unhelpful. The original rental rate more than tripled once we returned the car! We managed to get some discount after a lengthy chat with the kiosk return center. Stil... read more
Business response:
Thank you for allowing us to address your concerns regarding the BBB mentioned above, complaint. Payless values our relationship with travelers and always strives to do the right thing. We apologize for any inconvenience this matter has caused. Unfortunately, we are unable to investigate the matter you have described with the information provided. All records are kept by the reservation number or a rental agreement number; therefore, please provide the information listed below so that we may complete our investigation.... read more
This is the worst place to rent a car from. In the past they were great for us, but no more. Our car was in the shop to be worked on and we rented a van from them. When we rented it , we were told it had not been cleaned. We needed it, so we didnt mind. I had cleaned from under the seats, found a hair brush, cleaned some other items. We had it for a month and when my husband took it back with my mom they were told we would be charged a $300 cleaning fee! They took it to car wash to clean it out. My mom said it was clean when... read more
Business response:
Case: XXXXXXXX Dear Mr./Ms. ***************** In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly pr... read more
I rented a car from Payless Car rental, with a confirmed reservation, Mid sz car, 4 dr, 5 passenger, with UNLIMITED MILES. When I got to the desk to p/u car, I was asked where am I driving to, where are you going to go.? I ask, does it matter, I'm going to Paso Robles, Ca. He then said, it will cost an additional 59 cents per mile if I drive past Los Angeles County line. I rented a car with UNLIMITED MILES, it then would cost me an additional $400. My agreement states UNLIMITED MILES, not until the day of pick up did ... read more
Business response:
Dear Mr. *******, Thank you for your communication to the BBB organization. At Avis Budget Car Rental Group Inc. we are disappointed to learn whenever a customer has found some aspect of their experience less than satisfactory. Feedback such as yours enable us to target areas for improvement. Please provide the below requested additional details so we can research your inquiry further. a) City of pick-up b) Date of pick-up c) Reservation/Confirmation number d) Rental agreement number Awaiting your repl... read more
My issue with renting a car where you have to pay tolls. I specifically asked my mother to put the license plate of the vehicle on here Toll account but yet I have been charged by Payless/Avis and when I sent them and email about it they directed me to a third party company that they use and i haven't heard anything back from that company yet. Stay away from these companies. Customer service sucks. They just hope you will forget about and then they will keep your money.
Business response:
Case: XXXXXXXX Dear Mr./Ms. ********** In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Tolls are charged by the Highway Toll Authority and not by Payless, in the event you feel the tolls are duplicates please provide a copy of your paid receipt for the tolls. The receipt needs to to inc... read more
A zero rating would have been my choice. The payless rental service in San Diego Airport is a franchise. I have rented twice from this company at SAN and every time they have swindled me. The first time our flight was delayed and we arrived at the counter over an hour after the reservation time. They said they could not give the car for the reserved rate and doubled the rate from 200 to over 400 dollars. Last weekend I reserved a so called "payless special." When doing the paperwork at the desk, the last thing you sign is th... read more
Business response:
Case: XXXXXXXX Dear Mr./Ms. ******* In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. We have contacted our Operations Manager to review the issues you raised. When we have received a reply from their office, we will advise you accordingly. We appreciate your patience during our investiga... read more
This company will straight up scam you. I rent cars all the time and have never had this happen from other companies. They told me when I picked up the car that everything is paid and there would be no more additional charges. I specifically asked to make sure . Then when I return the car they added on an extra $146 of additional charges. I have called the company and they will not refund it. Also when you pick up the car they do not check your gas level so that way they can charge you when you bring it back. They tell you y... read more
Business response:
Payless Case: XXXXXXXX Regarding the BBB mentioned above, please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further and find the best solution for you. Reservation Number; Renter's Name; Rental Location; Ex... read more
I would go out of my way to never rent from this car company again. A group of us had to wait almost 40 minutes for a shuttle from the airport to the car rental location. Watched multiple shuttles for all the other rental companies come and go. When I finally called them, I got a very rude woman who said the shuttle would be there "any minute." It finally arrived about 15 minutes later. The representative asked me if I was staying in the PA/NJ area, and I said yes, I was going to New Jersey. She never warned me that I wo... read more
Business response:
Case: XXXXXXXX Dear Mr./Ms. ******** In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us ... read more
Frequently asked questions about Payless Car Rental
How is Payless Car Rental rated?
Payless Car Rental has a 1.7 star rating with 180 reviews.
When is Payless Car Rental open?
Payless Car Rental is closed now. It will open at 8:00 a.m.
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