Payless Car Rental

RACHEL B 

on BBB

a year ago

I rented a car on Jul 8 – Jul 12. Columbus OHIO Airport. Never had any issues while I was using the car. 2 months later they billed my card $600 saying that I received a roadside assistance windshield repair. THIS IS 100000% FALSE! Someone in their company is scamming and making good money. They provided ZERO proof that the repair took place. They are disputing my dispute. I AM DISGUSTED! How is this happening?? · 

Scott N 

on BBB

a year ago

2 months after the rental was returned, we are sent a new windshield invoice for more than the 10 day rental! No word about the issue at check in, just a "you owe" and charge on the credit card. Given there is no photo or recourse from the customer, they might as well add it to every rental to increase revenue. Their response was "that is what our documentation says, and it matches the invoice." No wonder there is no accreditation! Worthless Car Rental. 

Jeffery L 

on BBB

a year ago

I made reservations for a rental car through my American Airlines Advantge app, upon arrival to Witchata Ks I was told at the Payless counter that they needed to do a credit check, then after the credit check, the clerk Sam tells me my card was locked and I needed to contact my bank, at 11:00 PM . I call Payless service and spoke to Mr Jamiez he said he couldn't do anything. I went to Budget counter ten feet away and rented a vehicle, no issues they didn't need to do a credit check, my card was ran with no issues. Payless ha... read more

Mary M 

on BBB

a year ago

I rented a car to be picked up at the San Diego airport at a very reasonable rate. Unfortunately, my flight got canceled and I couldn't get another flight out until the next day. I immediately called Payless to let them know that I wouldn't be able to pick up my car until the next morning. I should have been picking up around 7pm but, because of the flight cancellation, it would be the next morning at 10am. The agent told me not to cancel since Payless will hold my reservation for 24 hours. When I arrived the next morning, I... read more

Heather M 

on BBB

a year ago

Waited 5 hrs total to get to counter, with 1 person working at PHX Sky Harbor Rental car center. Got a car that ended up stranding us and had to be towed by Payless, only to have to go back to rental car center. Returned car at 730 Sept 5th to catch a flight, only to charged $82.12 for returning car on Sept 6th @ 2am.... Renter Beware... do not rent from this garbage company. Not at all worth saving a few bucks. Payless is worthless. 

Timothy T 

on BBB

2 years ago

The payless car rental company does not claim this location. Why do they let them use thier name? Shady practices. They charged me 200+ for an "upgrade" they said. I did not get an upgrade. Never again. Do not use this payless car rental location. They will charge you more. 

Daryl S 

on BBB

2 years ago

My wife is grieving as she has to travel late to move her mother into memory care. So, she arrives late in Des Moines, exhausted, and the employee at the counter, whose English is very poor, tells my wife that she has to give him a credit card to finish the rental. He then tells her the he has upgraded her. She goes out and instead of a sedan that she wanted, gets a pickup that she hates driving. Then this morning I see that this "fine" company charged us an additional $614 for a five day rental. 

Larry R 

on BBB

2 years ago

Payless case number: ******** I rented a car from Payless. At the airport, they asked for a $250 deposit. I did not receive it. I emailed them, they said to wait 30 days from when I returned the rental. I did this and called. The lady said that she will refund my card, it could take up to 10 business days. I waited, nothing. I called again, he said he was sending a refund. Still, nothing. I returned the car mid June, when I was scheduled to do so. I have still not received anything, email or refund. 

Devin C 

on BBB

2 years ago

When I rented the car with Payless I agreed to a rate of 319$ I was charged 158$ more than this. Here was there explanation (most of the items in the itemized receipt were indecipherable). 39.07$ "Concession Recovery Fee". When I called they simply said "We charge this to everyone"--cool, so people who are definitely leaving town due to this being an airport get extorted. No other explanation given. 40$ Fuel. This is what they charged for 4 gallons of gas. Highest price noted in the area was 3.80$ 24.00$ 6.00 /DY CUS FAC CHG... read more