Payless Car Rental's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

Payless Car Rental

1.7

About this business

Payless Car Rental Aloca, TN operates one of the world's best-known car rental brands. Payless is one of the world's top brands for customer loyalty. 

Location details

2055 Alcoa Hwy, Alcoa, TN, 37701, United States

Get directions
WeekdayScheduleStatus
Mon6:00 a.m. to Midnight
Tue6:00 a.m. to Midnight
Wed6:00 a.m. to Midnight
Thu6:00 a.m. to Midnight
Fri6:00 a.m. to Midnight
Sat8:00 a.m. to Midnight
Sun8:00 a.m. to Midnight
1.7180 reviews
Select a rating
RACHEL B's profile image
RACHEL B 
a year ago

I rented a car on Jul 8 – Jul 12. Columbus OHIO Airport. Never had any issues while I was using the car. 2 months later they billed my card $600 saying that I received a roadside assistance windshield repair. THIS IS 100000% FALSE! Someone in their company is scamming and making good money. They provided ZERO proof that the repair took place. They are disputing my dispute. I AM DISGUSTED! How is this happening?? · 

Scott N's profile image
Scott N 
a year ago

2 months after the rental was returned, we are sent a new windshield invoice for more than the 10 day rental! No word about the issue at check in, just a "you owe" and charge on the credit card. Given there is no photo or recourse from the customer, they might as well add it to every rental to increase revenue. Their response was "that is what our documentation says, and it matches the invoice." No wonder there is no accreditation! Worthless Car Rental. 

Jeffery L's profile image
Jeffery L 
a year ago

I made reservations for a rental car through my American Airlines Advantge app, upon arrival to Witchata Ks I was told at the Payless counter that they needed to do a credit check, then after the credit check, the clerk Sam tells me my card was locked and I needed to contact my bank, at 11:00 PM . I call Payless service and spoke to Mr Jamiez he said he couldn't do anything. I went to Budget counter ten feet away and rented a vehicle, no issues they didn't need to do a credit check, my card was ran with no issues. Payless ha... read more

Business response:

Case: ********<br /> <br /> Dear Mr./Ms. *****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Payless does not wish to deceive anyone we do our best to make sure that all pertinent information is made available to our customer within the terms and conditions... read more

Mary M's profile image
Mary M 
a year ago

I rented a car to be picked up at the San Diego airport at a very reasonable rate. Unfortunately, my flight got canceled and I couldn't get another flight out until the next day. I immediately called Payless to let them know that I wouldn't be able to pick up my car until the next morning. I should have been picking up around 7pm but, because of the flight cancellation, it would be the next morning at 10am. The agent told me not to cancel since Payless will hold my reservation for 24 hours. When I arrived the next morning, I... read more

Business response:

Case: ********<br /> <br /> Dear Mr./Ms. ******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Our records show the Payless San Diego Airport location is independently owned and operates as a franchisee of Avis Budget Group. We've forwarded your complaint to... read more

Heather M's profile image
Heather M 
a year ago

Waited 5 hrs total to get to counter, with 1 person working at PHX Sky Harbor Rental car center. Got a car that ended up stranding us and had to be towed by Payless, only to have to go back to rental car center. Returned car at 730 Sept 5th to catch a flight, only to charged $82.12 for returning car on Sept 6th @ 2am.... Renter Beware... do not rent from this garbage company. Not at all worth saving a few bucks. Payless is worthless. 

Timothy T's profile image
Timothy T 
a year ago

The payless car rental company does not claim this location. Why do they let them use thier name? Shady practices. They charged me 200+ for an "upgrade" they said. I did not get an upgrade. Never again. Do not use this payless car rental location. They will charge you more. 

Daryl S's profile image
Daryl S 
a year ago

My wife is grieving as she has to travel late to move her mother into memory care. So, she arrives late in Des Moines, exhausted, and the employee at the counter, whose English is very poor, tells my wife that she has to give him a credit card to finish the rental. He then tells her the he has upgraded her. She goes out and instead of a sedan that she wanted, gets a pickup that she hates driving. Then this morning I see that this "fine" company charged us an additional $614 for a five day rental. 

Larry R's profile image
Larry R 
2 years ago

Payless case number: ******** I rented a car from Payless. At the airport, they asked for a $250 deposit. I did not receive it. I emailed them, they said to wait 30 days from when I returned the rental. I did this and called. The lady said that she will refund my card, it could take up to 10 business days. I waited, nothing. I called again, he said he was sending a refund. Still, nothing. I returned the car mid June, when I was scheduled to do so. I have still not received anything, email or refund. 

Devin C's profile image
Devin C 
2 years ago

When I rented the car with Payless I agreed to a rate of 319$ I was charged 158$ more than this. Here was there explanation (most of the items in the itemized receipt were indecipherable). 39.07$ "Concession Recovery Fee". When I called they simply said "We charge this to everyone"--cool, so people who are definitely leaving town due to this being an airport get extorted. No other explanation given. 40$ Fuel. This is what they charged for 4 gallons of gas. Highest price noted in the area was 3.80$ 24.00$ 6.00 /DY CUS FAC CHG... read more

Frequently asked questions about Payless Car Rental

How is Payless Car Rental rated?

Payless Car Rental has a 1.7 star rating with 180 reviews. 

When is Payless Car Rental open?

Payless Car Rental is open now. It will close tomorrow at 12:00 a.m.  

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com