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Payless Car Rental
- Transportation Services
- Alcoa, TN
About this business
Location details
2055 Alcoa Hwy, Alcoa, TN, 37701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to Midnight | |
| Tue | 6:00 a.m. to Midnight | |
| Wed | 6:00 a.m. to Midnight | |
| Thu | 6:00 a.m. to Midnight | |
| Fri | 6:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to Midnight |
When I rented the car with Payless I agreed to a rate of 319$ I was charged 158$ more than this. Here was there explanation (most of the items in the itemized receipt were indecipherable). 39.07$ "Concession Recovery Fee". When I called they simply said "We charge this to everyone"--cool, so people who are definitely leaving town due to this being an airport get extorted. No other explanation given. 40$ Fuel. This is what they charged for 4 gallons of gas. Highest price noted in the area was 3.80$ 24.00$ 6.00 /DY CUS FAC CHG... read more
I attempted to rent a car on my recent trip to Orlando Florida. I was told that the car I reserved through Payless was confirmed by the representative I spoke with at the location. I booked the vehicle through Orbitz and the money was withdrawn from my account. When I got to the location I was informed that my credit score was too low to qualify for the deposit on my debit card. I have spoken to Orbitz twice on this matter and have been denied a credit card refund.
Rented a car in România - car did not work and had to return it. Avoid this company.
Good: The person at the counter was nice and very chatty. When I complained about being overcharged, they took off the extra fees. Bad: The car was a piece of ****. An extremely basic Nissan Versa with body damage and 80K miles that had basically no amenities. I don't know how old it was, but when I plugged my iPhone into the USB port (no Bluetooth) it identified it as an "iPod." The thing also made kind of a screeching noise when I accelerated, as if the emergency brake was still on (it wasn't). The chatty clerk also charge... read more
The daily rental rate for my car is $60 but Payless Car rental is charging me $168 to extend my rental for a day + 4 hours. I missed my flight because I spent the day in the ER and can’t believe I have to spend an extra $100 over daily rental rate to extend it.
Business response:
Dear Mr./Ms. ******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly ... read more
My wife and I have been renting vehicles all around the world for over 30 years. In this time we have always tried to return the vehicles in an as clean state as possible. We are sure that many are returned in a shocking state, but this time, in Kona, in May we we're charged $125 cleaning fee for 'Excessive Sand' in the vehicle. We don't argue that there was some sand on the floor mats, but in NO way was this excessive in our opinion? (see attached pictures if available) Do we now have to clean our rental cars inside and out... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have reviewed the pictures provided by the rental counter and they do support the cleaning fee. However, as a gesture of Customer Service we have discounted the... read more
I rented a vehicle in Managua and had the worst experience ever. When I returned the vehicle I was told it needed to be washed. When I told them it didn’t say that in the contract he started to verbally insult me. It was completely ridiculous and unprofessional. He wanted cash. He was trying to extort money from me because I didn’t have it washed. I took a picture of his badge. However I don’t know where to file the proper complaint
Business response:
Dear Mr./Ms. **,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly prov... read more
I had prepaid my car through Travelocity. I also prepaid additional car insurance. When I arrived, the man at the desk asked for my card that the reservation was under. He then tells me because it is my birthday, that he was going to "give" me an upgrade, not charge me for an upgrade. Then while he is typing on the computer he mutters something about it only costing an additional $100. So I said no I am not paying for an upgrade, just give me the car that I already paid for. Then he states that I still have to pay for taxes ... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Our records show the Payless San Diego location is independently owned and operates as a franchisee of Avis Budget Group. We've forwarded your complaint to the owner... read more
Payless Car Rental not only overcharged for the car rental it has also retained the cash deposit for an excessive period of time. Dealing with Payless Car Rental has been a very unfair, frustrating and the worse nightmare I’d ever encounter with many other car rental companies. What is worse is that contacting the company to request a deposit refund is no only time consuming but more waste of time. The agents in various locations were not helpful and very rude. After calling several times, on the last call the agent did not ... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *********,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Our records show the Payless at the San Juan, PR. location is independently owned and operates as a franchisee of Avis Budget Group. We've forwarded your compla... read more
Frequently asked questions about Payless Car Rental
How is Payless Car Rental rated?
Payless Car Rental has a 1.7 star rating with 183 reviews.
When is Payless Car Rental open?
Payless Car Rental is closed now. It will open at 6:00 a.m.
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