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Payless Car Rental
- Transportation Services
- Alcoa, TN
About this business
Payless Car Rental Aloca, TN operates one of the world's best-known car rental brands. Payless is one of the world's top brands for customer loyalty.
Location details
2055 Alcoa Hwy, Alcoa, TN, 37701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to Midnight | |
| Tue | 6:00 a.m. to Midnight | |
| Wed | 6:00 a.m. to Midnight | |
| Thu | 6:00 a.m. to Midnight | |
| Fri | 6:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to Midnight |
We got to the rental counter at Chicago O’Hare and the agent was rude and dismissive. She hurried us along through the computer screens saying “just sign.” Dumb move on our part. She locked us in to pre-pay gas, nearly $76, which we didn’t notice until later. The tire pressure was crazy all the way around and one of the tires must have been out-of-round as it was making the noise that it makes when it’s wonky. We looked at the tires after getting to our destination…nearly bald. Not sure if this is the worst rental experience... read more
Business response:
Dear Mr./Ms. Aspin,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly p... read more
We returned the car rented from the Ft Lauderdale, Fla to the Sarasota Airport, Fla. When we returned the car, we did a walk around to look for any damages. We did not see any. I asked the check-in person if we were all set. He said yes. ( We did not take any pictures at time of pickup or return). 6 weeks later we received a letter stating Payless was going to charge our credit card for glass damage. I asked their customer service for the proof. Was told they don't take pictures of small damage issues. I asked for a damage r... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We understand your frustration that there was not an accident or damage report to provide. We only have an accident/damage report if the returner fills one out. W... read more
I was quoted about $160 for a 4 day rental. I declined the additional insurance & opted to fill the tank myself before returning. Returned car early in the morning due to early flight. No one was there for instructions to leave car. Nearly a week later I get a nearly $300 additional charge! Took a while to get someone at customer service. Tell me $150 for fuel fillup (how? when it cost me $26 to fill up at nearly 4.50/ga) & I left receipt as instructed. Then another $142 for the insurance I declined! They did refund the char... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have checked our records and show that you have already contacted our Customer Service and had your issues resovled.<br /> <br /> Thank you for allowing us to ass... read more
Very disappointed in Payless. I rented a midsize car and when I arrived the price went up a little since the percentages of fees went up. When I got to the car it was not a midsize car it was a sun compact car. When I inquired why I was given a midsize car they “upgraded” me to a compact car. I went back and let them know it was not a midsize car and they said according to their fleet it is. I went on the Payless website and looked up their cars. And it showed the car that I was given to be a compact car. When I showed the l... read more
Business response:
Dear Mr./Ms. *******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly... read more
Well my rental started out fine until I had a flat on a country rd hey 281 in ******** ** a hr outside of ****** on my way to my daughters cheer competition for the next day.Car had a flat with no spare my whole reason for getting a rental was so the car would be dependable or I would have resources needed to get to my destination. There was no spare in the vehicle and the company could not find anyone to bring one but they can find someone to tow the car and leave my familys because it was also stated that I would be liable... read more
They have hidden fees it's a bait company then they charge alot of money
Business response:
Dear Mr./Ms. *****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly p... read more
This is my response to the Avis Budget Group's response to my original post on 05/07/2023. Reservation Number; *********** Renter's Name; ****** ** Rental Location; SAN Diego International Airport Exact Date/Year of Rental; 03/28/2023 to 03/31/2023
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. ***********<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We do apologize but the orignal post is not included in this review. Please provide us with the details of how we can assist you as a reply to this post and no... read more
I had a very bad experience with the Payless Auto Rental desk at San Diego International Airport in March 2023. The first car they gave me was at a half tank of gas, but the paperwork stated it was a full tank. I mentioned this to the lot operator before leaving the area. He told me I could go back to swap out cars or go back and ask them to fill up the tank. I went back and they were able to swap me out cars about 15 minutes later. Cool. Second issue was the next day when after a full day at a local amusement park, we come ... read more
Business response:
Dear Mr./Ms. *.,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly prov... read more
I booked a rental for a Hyundai Accent or equivalent from this location in April. I prepaid for my rental via Booking.com. Upon pickup, I was told the vehicle they had available was a Ford Fiesta, which was fine with me. Let me quickly list the issues with the vehicle. It had numerous scratches and damage to the exterior. The driver’s seat had stains on it. I was shocked to see the vehicle had hand-crank windows! I can’t remember the last time I’ve driven a vehicle without power windows. The control for the driver’s side vie... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Our records show the Payless San Diego location is independently owned and operates as a franchisee of Avis Budget Group. We've forwarded your complaint to the ow... read more
Frequently asked questions about Payless Car Rental
How is Payless Car Rental rated?
Payless Car Rental has a 1.7 star rating with 180 reviews.
When is Payless Car Rental open?
Payless Car Rental is closed now. It will open at 8:00 a.m.
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