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Payless Car Rental
- Transportation Services
- Alcoa, TN
About this business
Payless Car Rental Aloca, TN operates one of the world's best-known car rental brands. Payless is one of the world's top brands for customer loyalty.
Location details
2055 Alcoa Hwy, Alcoa, TN, 37701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to Midnight | |
| Tue | 6:00 a.m. to Midnight | |
| Wed | 6:00 a.m. to Midnight | |
| Thu | 6:00 a.m. to Midnight | |
| Fri | 6:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to Midnight |
I wish that 0 stars was an option. NEVER use this company. I reserved a vehicle in Austin, TX for 4/14-4/16. After picking up the vehicle, we drove approximately 50 minutes to our hotel and parked for the night. The following morning, we came out to load our bags back into the car, only to find that the battery was dead. I immediately contacted the number Payless provided in our confirmation paperwork and was transferred to roadside assistance. Roadside assistance was confused as they explained to me that this same car had j... read more
Business response:
Case: 55098969<br /> <br /> Dear Mr./Ms. Sortore,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have contacted our Claims Manager to review the issues you raised. When we have received a reply from their office, we will advise you accordingly. We apprecia... read more
I rented a car at Payless though a second agency weeks before my trip When I came for my car rental at the scheduled 9:00 pm time I was told that they would not have a car for 4 hours. [They closed in 3 1/2 hours]. I went back to the desk 2 hours later and was told they would not have cars until at least 6 am. I saw several people return cars and were asked if they returned them to the Hertz lot. I returned at 6am and was told they still didn't have cars. They finally had a car for me [about 9 hours late and with a downgrade... read more
Business response:
Dear Mr./Ms. *******<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly ... read more
I rented a car at Payless though a second agency weeks before my trip When I came for my car rental at the scheduled 9:30 pm time I was told that they would not have a car for 4 hours. [They closed in 3 1/2 hours]. I went back to the desk 2 hours later and was told they would not have cars until at least 6 am. I saw several people return cars and were asked if they returned them to the Hertz lot. I returned at 6am and was told they still didn't have cars. They finally had a car for me [about 9 hours late and with a downgrade... read more
Business response:
Dear Mr./Ms. ********<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly... read more
Payless is a huge money grab! I reserved a vehicle for 7 days and on my receipt it stated a Kia Rio or similar. When I got there to pick up my rental they told me I had a car that was the size of a “smart car” but they’d be happy to upgrade me for a cost. Uncomfortable with the California highways I was not willing to drive a smart car type of vehicle. However, I was stuck and needed a car. So I upgraded and it cost me several more hundred dollars. I feel as if they use poor to false advertisement at the time of your reserva... read more
Business response:
Dear Mr./Ms. *****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly p... read more
I reserved a rental car for three days (3/15/23-3/17/23) at the San Diego Airport location through Southwest's rapid rewards program for $317.16. I missed my flight to San Diego so got in later in the day on 3/15 than I originally planned. They cancelled my reservation because I was late (even though I had the car reserved for 3 days) and told me there were two cars available to rent. I chose the cheaper car. The man behind the desk told me he would get the new rental at a cheaper rate even though it was an upgrade and that ... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *********,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Our records show the Payless San Diego Airport location is independently owned and operates as a franchisee of Avis Budget Group. We've forwarded your complaint... read more
This is one of the worst experiences I have had renting a car. I purchased this rental through the Hopper app and purchased the in-app insurance with it. I was in a car accident and I reported it to the Hopper company as well as the front desk when I returned my rental - the woman at the front desk was very unprofessional and did not provide any assistance. She was rude and told me I would hear more for the bill in about 6 weeks and that I “should have just purchased the insurance at the desk”. I had to file a claim with the... read more
Business response:
Dear Mr./Ms. ****,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly pr... read more
I have no words to describe this feeling. I was told that my $250. hold would drop off in 3 to 5 days. The car was dropped Off on February 27. I called and was met with a rude gentleman who practically hung up when I asked for a manager. I called back and was told that there was a miscommunication and I would have the hold released by last Friday, March 10. I called again today, March 15, since it is still pending and was put on hold for 10 minutes and cut off I called back and was met with surprise that there is still a hol... read more
Business response:
Case: ********<br /> <br /> Dear Mr./Ms. *******,<br /> <br /> In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.<br /> <br /> Pyaless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.<br /> <br /> We have checked our records and show that the release request was sent to Visa on February 27th, 2023 electronically. Please note that as the hold is only a hold ... read more
In my Experience I will said this people are so disrespectful and trash. I travel to Denver,Colorado on 02/09/2023 and rent a 12 Passenger Van with this company .I returned the car on 02/13/2023 at 3:45 am almost late to my flight.On 02/28/2023 I received a letter from them saying that I have to pay $450.00 with they are going to get from my card on file.Because the car had excessive dirt,I called them and they are telling me that I was supposed to return the car in the same way they give to me.How i am going to clean the ve... read more
Business response:
Payless case# XXXXXXXX Rental # UXXXXXXXXX Your file referenced above to the BBB has been forwarded to our office for review and reply. We have reviewed your rental and notes from your case. Based upon the information you provided and the findings of our internal investigation, we have stopped the billing for the cleaning fee. We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective a... read more
Deception and fraud right to your face. I told the desk clerk in San Diego: NO INSURANCE, yet their contract form requires you to sign a waiver for each coverage. HOWEVER, the first waiver is not a waiver at all. Instead you are agreeing to pay $35 a day for additional insurance. This business is a deceptive scam.
Business response:
We are sorry the charges displayed on your final billing differed from what you were expecting and will be pleased to assist with your concerns. We removed the Collision Damage Waiver and processed a refund back to the card on file. Please allow 3-5 business days for the refund to reflect back to your account. Your feedback is extremely important to us and it will help us improve our service levels. Thank you for allowing us to address this matter for you. We have sent your updated receipt to the email on file.
Frequently asked questions about Payless Car Rental
How is Payless Car Rental rated?
Payless Car Rental has a 1.7 star rating with 180 reviews.
When is Payless Car Rental open?
Payless Car Rental is closed now. It will open at 8:00 a.m.
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