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Payless Car Rental
- Transportation Services
- Alcoa, TN
About this business
Payless Car Rental Aloca, TN operates one of the world's best-known car rental brands. Payless is one of the world's top brands for customer loyalty.
Location details
2055 Alcoa Hwy, Alcoa, TN, 37701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to Midnight | |
| Tue | 6:00 a.m. to Midnight | |
| Wed | 6:00 a.m. to Midnight | |
| Thu | 6:00 a.m. to Midnight | |
| Fri | 6:00 a.m. to Midnight | |
| Sat | 8:00 a.m. to Midnight | |
| Sun | 8:00 a.m. to Midnight |
Part 1. (1-2) I planned a trip to San Diego and did a Reservation online through Southwest and was quoted $380.23 for the Car total due at pick up after the Taxes/Fees. Once I arrived at San Diego airport on 9/22/2022 at 7.55 AM a Payless Employee greeted me. I notified him that I had a reservation and continued to give him my ID. Once he viewed my information, he asked me where I was traveling from and where would I be driving the vehicle to. I notified him that I would be going to Calipatria Ca, and he said he would put i... read more
I would give a "0" if it were an option. Very deceptive and fraudulent. Be very careful. Ask for a receipt before you leave. I was told they were having problems with their system and would have to sign the very small keypad and they would have to email a receipt. I was never asked if I would like to opt for any additional charges but was charged double. After receiving the email, I called the rental facility and told them there had been a mistake and was overcharged and the man said he was so sorry and they would get it cor... read more
Business response:
Dear Ms. ***** Thank you for your report to the BBB organization. At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their rental experience less than satisfactory. Feedback such as yours enable us to target areas of improvement to prevent a future recurrence. To accurately record your comments and review the charges assessed please provide us with the following details: a) city of pick-up b) date of pick-up c) reservation/confirmation number d) rental agreeme... read more
We make a reservation on Expedia and the price is different when you get there. Also landed in San Diego way early and get to the rental place and we have to wait for the EXACT time we reserved it for. Unlike National, Enterprise, Alamo or Hertz when I land early they seem always have a car available. Also there was a gentleman behind us was able to walk right up with out a reservation and get a car.
Business response:
Case: XXXXXXXX Dear Mr./Ms. ******* In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us t... read more
DO NOT USE THIS CAR RENTAL COMPANY!! I wish I had read the reviews. I rented a car through the airline, Southwest, and reserved a Mis-size vehicle with Payless Car Rental in San Diego. When picking up the car, I was asked if I wanted an upgrade. I told the gentlemen "no". Much to my dismay, when I left and reviewed the bill, I was charged for an "upgrade" for an extra $250.00. I reached out to the company via email customer support stating the vehicle I received was the vehicle I reserved and should not have paid for an upgr... read more
Business response:
We are sincerely sorry that you were inconvenienced, and extremely disappointed that we fell short of your expectations. Any difficulties or problems encountered by a customer are a concern to us, and we apologize most sincerely for any inconvenience you may have been caused. We can certainly understand your frustration. We removed the upgrade and processed a refund back to the card on file. Your feedback is extremely important to us and it will help us improve our service levels. Thank you for allowing us to address this ma... read more
This place is awful. Terrible customer service. It is worth the extra $20 to use a different rental company. They will lie for more money then refuse to admit fault/fix their mistake. Will never use this company again.
Business response:
Payless case# ******** Rental # ********** Dear Ms. *****, Your file referenced above has been brought to our attention. We have reviewed your rental and notes from your case. Based upon the information you provided and the findings of our internal investigation, we have refunded the coverage charges billed on your rental. A credit of $168.13 has been issued to your **** account. The credit will post to the account within 3-5 days. We apologize for the inconvenience this matter has caused. Please be assured that ... read more
I had a book a car for a short term due to car damage during trip. The repairs took longer than expected so I needed to extend my rental for one extra day. I was charged $249.00 for a one day rental, but my initial one day rental was $53.00! The worker, when I returned the car, just clicked a few buttons and did not even mention how much it would cost, especially when I asked. He made it appear it would be at the my initial rate. The response was "see you tomorrow around 9am. When I went to return the car, I was told my tota... read more
Business response:
Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental. Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further and find the best solution for you. Reservation Number; Renter's Name; Rental Location; Exact Date/Year of Rental. ... read more
Payless car rental is the worst company (owned by Avis) I've ever dealt with in my 60 years. They have virtually no customer service. Literally no customer service after hours. Beware! They will try everything to evade your complaint. Nothing but foreigners to talk to. One actually threatened me and then hung up. The right hand doesn't know what the left hand is doing. Get one rep to listen and their solution is negated by the next. They charged me before the car was even returned-almost double of the actual amount. I've spe... read more
Business response:
Case: XXXXXXXX Dear Mr./Ms. ******* In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns. Payless values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that you reservation was booked for 2 days and you ended up keeping the vehicle for 8 days. We do show that you called our Customer Service Team and asked for help with the charges prio... read more
Zero stars. I would pay $500 extra next time to NOT use Payless. Pathetic customer service. It is sad the employees are so miserable towards customers because they realize what a terrible excuse for a business they work for. We arrived in Denver Payless around 10 p.m. and did not leave with our car until 1 a.m. It was myself, my wife, and our 10 month old baby. They seemed to not care that the baby was clearly up past when is acceptable and was miserable. They showed no sense of urgency. I had a confirmation email from the b... read more
Business response:
Payless case# XXXXXXXX Rental # XXXXXXXXXX Dear Mr. ****** Your file referenced above has been brought to our attention. We have reviewed your rental and notes from your case. By way of explanation ABG takes pride in providing our clients with a seamless rental experience. We apologize that your rental did not meet this standard. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions. Due to the inconvenience we discounted the r... read more
On 9 Jun 22 I rented a small economy car. On 13 Jun at approx 1:15 pm I hit a pothole in order to avoid an accident and sustained a flat tire so I called Payless Roadside assistance. MY NIGHTMARE began, I received NO roadside assistance whatsoever. I made numerous phone calls throughout the day, eventually someone did show up only to tell me that yes I had a flat tire but because the rental did have a SPARE there was nothing he could do for me. (I do not understand this, I have to a spare for my personal vehicle and yet ther... read more
Business response:
Payless case# ******** Rental # ********** Dear Ms. *****, The e-mail to the BBB has been forwarded to our office for review. By way of explanation ABG takes pride in providing our clients with a seamless rental experience. We apologize that your rental did not meet this standard. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions. Based upon the details provided we have refunded the tire charge billed on your rental. The cr... read more
Frequently asked questions about Payless Car Rental
How is Payless Car Rental rated?
Payless Car Rental has a 1.7 star rating with 180 reviews.
When is Payless Car Rental open?
Payless Car Rental is closed now. It will open at 8:00 a.m.
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